Question 1

What effect does making concessions have on negotiations?

Accepted Answer

A) Concessions enable the parties to move towards the area of potential agreement. 
B) Concessions symbolize each party's motivation to negotiate in good faith. 
C) Concessions communicate to the other party the relative importance of negotiating items. 
D) All of the above. 
E) None of the above. 
A) Concessions enable the parties to move towards the area of potential agreement. 
B) Concessions symbolize each party's motivation to negotiate in good faith. 
C) Concessions communicate to the other party the relative importance of negotiating items. 
D) All of the above. 
E) None of the above.

Question 2

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Accepted Answer

A) True 
 B)False

Question 3

Two employees from different departments who are evaluated on different performance criteria and compensated based on different reward systems are likely to experience conflict due to goal incompatibility.

Accepted Answer

A) True 
 B)False

Question 4

A win-win orientation exists when a person or team believes that:

Accepted Answer

A) one party necessarily loses if the other gains, so a forcing style should be applied. 
B) a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
C) a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
D) both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E) none of the above. 
A) one party necessarily loses if the other gains, so a forcing style should be applied. 
B) a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
C) a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
D) both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E) none of the above.

Question 5

Approximately 42% of a manager's time is spent dealing with workplace conflict.

Accepted Answer

A) True 
 B)False

Question 6

A large computer company was well known for the frequent debate among employees regarding various issues.Employees weren't afraid to disagree with their colleagues and to clearly argue their point.Although the discussions would sometimes get loud, employees never spoke angrily at each other and the discussants would always end the meeting in friendship.This computer company has many instances of:

Accepted Answer

A) constructive conflict. 
B) debating conflict. 
C) avoiding conflict management style. 
D) relationship conflict. 
E) positional conflict. 
A) constructive conflict. 
B) debating conflict. 
C) avoiding conflict management style. 
D) relationship conflict. 
E) positional conflict.

Question 7

Which of these is NOT a source of conflict?

Accepted Answer

A) Cohesiveness 
B) Goals 
C) Values 
D) Tasks 
E) Resources 
A) Cohesiveness 
B) Goals 
C) Values 
D) Tasks 
E) Resources

Question 8

Which of the following is a third-party conflict resolution strategy with high process control and high outcome control?

Accepted Answer

A) Inquisition 
B) Arbitration 
C) Mediation 
D) Imposition 
E) All third-party conflict resolution strategies have high process and outcome control. 
A) Inquisition 
B) Arbitration 
C) Mediation 
D) Imposition 
E) All third-party conflict resolution strategies have high process and outcome control.

Question 9

Scenario: ABC International
Employees at ABC International have been frustrated with the management on just about everything.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems.Both sides have decided to seek third-party dispute resolution.Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.
-Employees at ABC International appear to prefer which of the following types of third-party intervention?

Accepted Answer

A) Inquisitor 
B) Competitor 
C) Mediator 
D) Arbitrator 
E) Abstainer 
A) Inquisitor 
B) Competitor 
C) Mediator 
D) Arbitrator 
E) Abstainer

Question 10

The conflict process begins:

Accepted Answer

A) when one party intends to interfere with the other's goals. 
B) when one party does something that actually interferes with the other party's goals. 
C) after the first party does something that causes the second party to take a similar hostile action. 
D) when scarce resources, different values, or other conditions exist that potentially causes conflict. 
E) when both parties are informed by a third party that they have a potential conflict. 
A) when one party intends to interfere with the other's goals. 
B) when one party does something that actually interferes with the other party's goals. 
C) after the first party does something that causes the second party to take a similar hostile action. 
D) when scarce resources, different values, or other conditions exist that potentially causes conflict. 
E) when both parties are informed by a third party that they have a potential conflict.

Question 11

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

Accepted Answer

A) True 
 B)False

Question 12

Direct communication minimizes conflict by:

Accepted Answer

A) reducing task interdependence. 
B) reducing reliance on stereotypes about the other party. 
C) improving understanding of the other party's circumstances. 
D) doing all of the above. 
E) doing only 'B' and 'C'. 
A) reducing task interdependence. 
B) reducing reliance on stereotypes about the other party. 
C) improving understanding of the other party's circumstances. 
D) doing all of the above. 
E) doing only 'B' and 'C'.

Question 13

Scenario: NewTel, Inc.
NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented.As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because current employees were not sufficiently qualified.Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem.
-Which of these is NOT a strategy identified by the conflict management experts that might reduce the level of conflict at NewTel?

Accepted Answer

A) Emotional intelligence 
B) Supportive team norms 
C) Cohesive team 
D) Third-party conflict resolution 
E) All of the above are strategies to reduce the level of conflict at NewTel. 
A) Emotional intelligence 
B) Supportive team norms 
C) Cohesive team 
D) Third-party conflict resolution 
E) All of the above are strategies to reduce the level of conflict at NewTel.

Question 14

Which of the following tends to make negotiators more competitive and less willing to give concessions?

Accepted Answer

A) Representatives from both sides are interspersed around a circular table. 
B) The parties spend time socializing and learning about each other before beginning negotiations. 
C) The audiences of each party directly observe the negotiations. 
D) All of these tend to make negotiators more competitive and less willing to give concessions. 
E) None of these tend to make negotiators more competitive and less willing to give concessions. 
A) Representatives from both sides are interspersed around a circular table. 
B) The parties spend time socializing and learning about each other before beginning negotiations. 
C) The audiences of each party directly observe the negotiations. 
D) All of these tend to make negotiators more competitive and less willing to give concessions. 
E) None of these tend to make negotiators more competitive and less willing to give concessions.

Question 15

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Accepted Answer

A) True 
 B)False

Question 16

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

Accepted Answer

A) True 
 B)False

Question 17

The Third Party Conflict Resolution intervention that has a high level of control over the final outcome but little control over the process is known as:

Accepted Answer

A) mediation. 
B) inquisition. 
C) arbitration. 
D) legalistic. 
E) interventional. 
A) mediation. 
B) inquisition. 
C) arbitration. 
D) legalistic. 
E) interventional.

Question 18

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?

Accepted Answer

A) Representatives from the two departments must jointly visit a client to hear about its concerns. 
B) Hiring employees with a technical specialty and developing their career paths within that specialty. 
C) Keeping all employees informed of the company's successes and difficulties in the marketplace. 
D) Introducing profit sharing or other organizationally based rewards for all employees. 
E) The CEO speaks with employees from several departments together about current challenges from competitors. 
A) Representatives from the two departments must jointly visit a client to hear about its concerns. 
B) Hiring employees with a technical specialty and developing their career paths within that specialty. 
C) Keeping all employees informed of the company's successes and difficulties in the marketplace. 
D) Introducing profit sharing or other organizationally based rewards for all employees. 
E) The CEO speaks with employees from several departments together about current challenges from competitors.

Question 19

When people experience relationship conflict, they tend to increase their reliance on communication with the other party.

Accepted Answer

A) True 
 B)False

Question 20

The view that conflict in organizations is bad is overly simplistic and in some cases incorrect.

Accepted Answer

A) True 
 B)False

What effect does making concessions have on negotiations?

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Two employees from different departments who are evaluated on different performance criteria and compensated based on different reward systems are likely to experience conflict due to goal incompatibility.

A win-win orientation exists when a person or team believes that:

Approximately 42% of a manager's time is spent dealing with workplace conflict.

Which of these is NOT a source of conflict?

Which of the following is a third-party conflict resolution strategy with high process control and high outcome control?

The conflict process begins:

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

Direct communication minimizes conflict by:

Which of the following tends to make negotiators more competitive and less willing to give concessions?

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

The Third Party Conflict Resolution intervention that has a high level of control over the final outcome but little control over the process is known as:

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?

When people experience relationship conflict, they tend to increase their reliance on communication with the other party.

The view that conflict in organizations is bad is overly simplistic and in some cases incorrect.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

What effect does making concessions have on negotiations?

Managers should arbitrate decisions when employees cannot resolve their differences alone.

Two employees from different departments who are evaluated on different performance criteria and compensated based on different reward systems are likely to experience conflict due to goal incompatibility.

A win-win orientation exists when a person or team believes that:

Approximately 42% of a manager's time is spent dealing with workplace conflict.

Which of these is NOT a source of conflict?

Which of the following is a third-party conflict resolution strategy with high process control and high outcome control?

The conflict process begins:

Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved.

Direct communication minimizes conflict by:

Which of the following tends to make negotiators more competitive and less willing to give concessions?

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

The Third Party Conflict Resolution intervention that has a high level of control over the final outcome but little control over the process is known as:

Which of the following actions does NOT emphasize superordinate goals to reduce conflict?

When people experience relationship conflict, they tend to increase their reliance on communication with the other party.

The view that conflict in organizations is bad is overly simplistic and in some cases incorrect.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters