Question 1

A person's social identity is a complex combination of his or her memberships in many groups.

Accepted Answer

A) True 
 B)False  False

Question 2

Co-workers no longer praise you when you engage in dangerous pranks, so you stop engaging in these pranks.This is an example of

Accepted Answer

A) negative reinforcement. 
B) punishment. 
C) positive reinforcement. 
D) avoidance learning. 
E) extinction. 
A) negative reinforcement. 
B) punishment. 
C) positive reinforcement. 
D) avoidance learning. 
E) extinction. E

Question 3

Mental models are __________ that guide perceptions and behavior.

Accepted Answer

A) stereotypes 
B) forms of punishment 
C) self-fulfilling prophecies 
D) broad world views 
E) action learning practices 
A) stereotypes 
B) forms of punishment 
C) self-fulfilling prophecies 
D) broad world views 
E) action learning practices D

Question 4

Tacit knowledge is mainly learned through observation and experience.

Accepted Answer

A) True 
 B)False

Question 5

When supervisors create a positive self-fulfilling prophecy, they tend to change employee behavior by:

Accepted Answer

A) showing more emotional support to the employee through non-verbal cues. 
B) providing more frequent and valuable feedback and reinforcement. 
C) assigning more challenging goals to the employee. 
D) providing more frequent and valuable feedback and reinforcement and assigning more challenging goals to the employee. 
E) Only answers A through C are correct. 
A) showing more emotional support to the employee through non-verbal cues. 
B) providing more frequent and valuable feedback and reinforcement. 
C) assigning more challenging goals to the employee. 
D) providing more frequent and valuable feedback and reinforcement and assigning more challenging goals to the employee. 
E) Only answers A through C are correct.

Question 6

After discovering the cause of a computer network problem, Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Accepted Answer

A) poor performance. 
B) learning through experience. 
C) self-reinforcement. 
D) behavior modification. 
E) self-fulfilling prophecy. 
A) poor performance. 
B) learning through experience. 
C) self-reinforcement. 
D) behavior modification. 
E) self-fulfilling prophecy.

Question 7

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Accepted Answer

A) Attribution 
B) Stereotyping 
C) Projection bias 
D) Selective attention 
E) Self-fulfilling prophecy 
A) Attribution 
B) Stereotyping 
C) Projection bias 
D) Selective attention 
E) Self-fulfilling prophecy

Question 8

Receiving a commission only when a sale is made represents:

Accepted Answer

A) a variable ratio schedule. 
B) negative reinforcement. 
C) a fixed interval schedule. 
D) self-serving bias. 
E) a fixed ratio schedule. 
A) a variable ratio schedule. 
B) negative reinforcement. 
C) a fixed interval schedule. 
D) self-serving bias. 
E) a fixed ratio schedule.

Question 9

The recency effect has occurred when a person's annual performance evaluation is heavily influenced by performance results over the last month.

Accepted Answer

A) True 
 B)False

Question 10

NuGas Corp.has just sent a dozen (mostly white male) managers from Germany to its exploration site in a remote area of Indonesia.Few of these managers have worked with Indonesian employees, so the company has asked you to design an on-site one-day experiential training program to help these managers to minimize perceptual problems that might otherwise occur.The program must be experiential (i.e.participants interact with each other rather than attend an awareness lecture) and the activities must help the managers to discover biases that may be hidden or unknown to them.Describe the key features of this training program and discuss its conceptual foundations.

Accepted Answer

This question relates to the Johari Wind

Question 11

The first step in a self-fulfilling prophecy occurs when the observer acts differently towards people with whom he or she has high expectations than towards those with whom he or she has low expectations.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about stereotyping is FALSE?

Accepted Answer

A) People can improve the perceptual process by preventing the activation of stereotypes. 
B) Stereotyping causes us to ignore or misinterpret behaviors that are inconsistent with the stereotype we assign to a person. 
C) Stereotypes do not accurately describe everyone assigned to that stereotype. 
D) Stereotypes generally have some inaccuracies. 
E) Stereotyping can potentially become the foundation for prejudice. 
A) People can improve the perceptual process by preventing the activation of stereotypes. 
B) Stereotyping causes us to ignore or misinterpret behaviors that are inconsistent with the stereotype we assign to a person. 
C) Stereotypes do not accurately describe everyone assigned to that stereotype. 
D) Stereotypes generally have some inaccuracies. 
E) Stereotyping can potentially become the foundation for prejudice.

Question 13

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

Accepted Answer

A) True 
 B)False

Question 14

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Accepted Answer

A) True 
 B)False

Question 15

Stereotyping is partly responsible for prejudice and discrimination.

Accepted Answer

A) True 
 B)False

Question 16

_______ is the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory.

Accepted Answer

A) Mental models 
B) Social identity 
C) Categorical thinking 
D) Personal identity 
E) Reinforcement theory 
A) Mental models 
B) Social identity 
C) Categorical thinking 
D) Personal identity 
E) Reinforcement theory

Question 17

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

Accepted Answer

A) True 
 B)False

Question 18

Companies with a strong learning orientation warn employees that mistakes will not be tolerated.

Accepted Answer

A) True 
 B)False

Question 19

People who learn to empathize with others are less likely to engage in attribution errors.

Accepted Answer

A) True 
 B)False

Question 20

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behavior.

Accepted Answer

A) True 
 B)False

A person's social identity is a complex combination of his or her memberships in many groups.

Co-workers no longer praise you when you engage in dangerous pranks, so you stop engaging in these pranks.This is an example of

Mental models are __________ that guide perceptions and behavior.

Tacit knowledge is mainly learned through observation and experience.

When supervisors create a positive self-fulfilling prophecy, they tend to change employee behavior by:

After discovering the cause of a computer network problem, Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Receiving a commission only when a sale is made represents:

The recency effect has occurred when a person's annual performance evaluation is heavily influenced by performance results over the last month.

The first step in a self-fulfilling prophecy occurs when the observer acts differently towards people with whom he or she has high expectations than towards those with whom he or she has low expectations.

Which of the following statements about stereotyping is FALSE?

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Stereotyping is partly responsible for prejudice and discrimination.

_______ is the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

Companies with a strong learning orientation warn employees that mistakes will not be tolerated.

People who learn to empathize with others are less likely to engage in attribution errors.

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behavior.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 3: Perception and Learning in Organizations

A person's social identity is a complex combination of his or her memberships in many groups.

Co-workers no longer praise you when you engage in dangerous pranks, so you stop engaging in these pranks.This is an example of

Mental models are __________ that guide perceptions and behavior.

Tacit knowledge is mainly learned through observation and experience.

When supervisors create a positive self-fulfilling prophecy, they tend to change employee behavior by:

After discovering the cause of a computer network problem, Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Receiving a commission only when a sale is made represents:

The recency effect has occurred when a person's annual performance evaluation is heavily influenced by performance results over the last month.

The first step in a self-fulfilling prophecy occurs when the observer acts differently towards people with whom he or she has high expectations than towards those with whom he or she has low expectations.

Which of the following statements about stereotyping is FALSE?

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Stereotyping is partly responsible for prejudice and discrimination.

_______ is the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

Companies with a strong learning orientation warn employees that mistakes will not be tolerated.

People who learn to empathize with others are less likely to engage in attribution errors.

The only way to know whether an employee has learned something is if there is a relatively permanent change in the employee's behavior.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters