Question 1

Arbitration has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Accepted Answer

A) Forcing 
B) Yielding 
C) Avoiding 
D) All of the above 
E) None of the above 
A) Forcing 
B) Yielding 
C) Avoiding 
D) All of the above 
E) None of the above

Question 3

Communication problems partly explain why conflict is more likely to occur in a multicultural workforce.

Accepted Answer

A) True 
 B)False

Question 4

Constructive conflict:

Accepted Answer

A) is the same a relationship conflict. 
B) encourages people to think about different points of view. 
C) is a source of conflict based on the physical layout of the office. 
D) is the main source of groupthink and denial of external problems. 
E) is both 'A' and 'D'. 
A) is the same a relationship conflict. 
B) encourages people to think about different points of view. 
C) is a source of conflict based on the physical layout of the office. 
D) is the main source of groupthink and denial of external problems. 
E) is both 'A' and 'D'.

Question 5

Although forcing is one of five interpersonal styles of conflict management, it should never actually be used to manage conflict.

Accepted Answer

A) True 
 B)False

Question 6

If conflict was eliminated, organizations would be more productive.

Accepted Answer

A) True 
 B)False

Question 7

When conflict reduces each side's motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side.

Accepted Answer

A) True 
 B)False

Question 8

Scenario: ABC International
Employees at ABC International have been frustrated with the management on just about everything.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems.Both sides have decided to seek third-party dispute resolution.Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.
-Management at ABC International appears to prefer which of the following types of third-party intervention?

Accepted Answer

A) Inquisitor 
B) Competitor 
C) Mediator 
D) Arbitrator 
E) Abstainer 
A) Inquisitor 
B) Competitor 
C) Mediator 
D) Arbitrator 
E) Abstainer

Question 9

Conflict is defined as:

Accepted Answer

A) any event where two parties demonstrate their dislike of each other. 
B) any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C) a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D) any event where one party acts in a way that prevents another party from achieving its goals. 
E) a process in which each party tries to learn the resistance point of the other party. 
A) any event where two parties demonstrate their dislike of each other. 
B) any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C) a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D) any event where one party acts in a way that prevents another party from achieving its goals. 
E) a process in which each party tries to learn the resistance point of the other party.

Question 10

Salespeople at Widget Co.complain that they lose sales bonuses when the production department is out of stock of a particular item.This sometimes causes customers to buy elsewhere rather than wait for the next production run.Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded.This is mainly an example of conflict due to:

Accepted Answer

A) ambiguity. 
B) communication problems. 
C) pooled task interdependence. 
D) differentiation. 
E) goal incompatibility. 
A) ambiguity. 
B) communication problems. 
C) pooled task interdependence. 
D) differentiation. 
E) goal incompatibility.

Question 11

The newly hired CEO of an advertising agency noticed that employees were constantly arguing and debating with each other over design and ad copy.This cantankerous behavior was quite different from the more reserved and polite interactions that occurred in the CEO's previous organization in the consumer products industry.To correct this problem, the CEO established a new motto of 'Serving Clients in Harmony' and actively discouraged employees from the spirited debates that occurred in the past.Some key staff members left the company over the next few months saying that the company was losing its creative edge.However, the CEO was able to bring in new employees who were more discreet and subtle in their discussions with colleagues.Discuss the merits of the CEO's actions.

Accepted Answer

The first issue that students should con

Question 12

If the parties cannot resolve their differences through direct dialogue and negotiation, the process that seems to work best is to:

Accepted Answer

A) go to court seeking damages. 
B) arbitrate the dispute. 
C) involve a mediator. 
D) rely on inquisition. 
E) try to bury the problem. 
A) go to court seeking damages. 
B) arbitrate the dispute. 
C) involve a mediator. 
D) rely on inquisition. 
E) try to bury the problem.

Question 13

Most negotiators prefer using email, videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

Accepted Answer

A) True 
 B)False

Question 14

Constructive conflict:

Accepted Answer

A) is the opposite of task-related conflict. 
B) encourages employees to re-examine their basic assumptions about a problem and its possible solution. 
C) is one of the dysfunctional outcomes of conflict. 
D) is the most common outcome of arbitration. 
E) sometimes replaces manifest conflict in the conflict process. 
A) is the opposite of task-related conflict. 
B) encourages employees to re-examine their basic assumptions about a problem and its possible solution. 
C) is one of the dysfunctional outcomes of conflict. 
D) is the most common outcome of arbitration. 
E) sometimes replaces manifest conflict in the conflict process.

Question 15

The conflict process model includes:

Accepted Answer

A) conflict outcomes. 
B) sources of conflict. 
C) conflict emotions. 
D) conflict outcomes and conflict emotions, but not sources of conflict. 
E) conflict outcomes, conflict emotions, and sources of conflict. 
A) conflict outcomes. 
B) sources of conflict. 
C) conflict emotions. 
D) conflict outcomes and conflict emotions, but not sources of conflict. 
E) conflict outcomes, conflict emotions, and sources of conflict.

Question 16

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not explicitly included in the conflict process model?

Accepted Answer

A) Manifest conflict 
B) Conflict perceptions 
C) Conflict emotions 
D) Conflict sources 
E) Conflict zone 
A) Manifest conflict 
B) Conflict perceptions 
C) Conflict emotions 
D) Conflict sources 
E) Conflict zone

Question 18

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

Accepted Answer

A) True 
 B)False

Question 19

In a purely win-lose situation, the bargaining zone states that the opposing parties:

Accepted Answer

A) usually apply a collaborative approach to resolving their differences. 
B) begin negotiations by describing their resistance point for each item on the agenda. 
C) rarely know each other's initial point. 
D) tend to move from their target point to their initial point very quickly. 
E) try to discover the other side's resistance point so they can determine how much they can gain without breaking off negotiations. 
A) usually apply a collaborative approach to resolving their differences. 
B) begin negotiations by describing their resistance point for each item on the agenda. 
C) rarely know each other's initial point. 
D) tend to move from their target point to their initial point very quickly. 
E) try to discover the other side's resistance point so they can determine how much they can gain without breaking off negotiations.

Question 20

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Accepted Answer

A) mediation. 
B) conflict. 
C) negotiation. 
D) dialogue. 
E) conflict management. 
A) mediation. 
B) conflict. 
C) negotiation. 
D) dialogue. 
E) conflict management.

Arbitration has a high level of process control but a low level of decision control.

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Communication problems partly explain why conflict is more likely to occur in a multicultural workforce.

Constructive conflict:

Although forcing is one of five interpersonal styles of conflict management, it should never actually be used to manage conflict.

If conflict was eliminated, organizations would be more productive.

When conflict reduces each side's motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side.

Conflict is defined as:

If the parties cannot resolve their differences through direct dialogue and negotiation, the process that seems to work best is to:

Most negotiators prefer using email, videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

Constructive conflict:

The conflict process model includes:

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Which of the following is not explicitly included in the conflict process model?

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

In a purely win-lose situation, the bargaining zone states that the opposing parties:

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Arbitration has a high level of process control but a low level of decision control.

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Communication problems partly explain why conflict is more likely to occur in a multicultural workforce.

Constructive conflict:

Although forcing is one of five interpersonal styles of conflict management, it should never actually be used to manage conflict.

If conflict was eliminated, organizations would be more productive.

When conflict reduces each side's motivation to communicate, they rely more on stereotypes to reinforce their perceptions of the other side.

Conflict is defined as:

If the parties cannot resolve their differences through direct dialogue and negotiation, the process that seems to work best is to:

Most negotiators prefer using email, videoconferences and other forms of electronic communication when negotiating rather than meeting face-to-face.

Constructive conflict:

The conflict process model includes:

The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party.

Which of the following is not explicitly included in the conflict process model?

People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures.

In a purely win-lose situation, the bargaining zone states that the opposing parties:

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters