Exam 11: Conflict and Negotiation in the Workplace

GlobalCo formed a task force consisting of eight employees from four culturally diverse countries who have not previously met.The task force must work closely together for a month to solve a troublesome customer problem.These employees have similar technical training, but they have different religious beliefs, different languages, and different standards of living.If these employees experience conflict, this conflict might be caused by:

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Describe the different third-party conflict resolution interventions.Which of these interventions is most appropriate in organizations? Why?

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Constructive conflict tests the logic of arguments and encourages participants to re-examine their basic assumptions.

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

An important rule for effective negotiations is to avoid using persuasive communication tactics since this often demonstrates weakness.

When negotiators get closer to their time deadline, they become less committed to resolving the conflict.

Conflict begins whenever both parties realize that they have opposing interests.