Question 1

Which of these communication channels has the highest media richness?

Accepted Answer

A) Newsletter 
B) E-mail 
C) Telephone call 
D) Video conference 
E) Instant messaging 
A) Newsletter 
B) E-mail 
C) Telephone call 
D) Video conference 
E) Instant messaging D

Question 2

Several employees must work together to develop a new product.No one in this group has worked together before and the development of this product has not been attempted previously.According to the media richness model, which of the following communication channels is most appropriate in this situation?

Accepted Answer

A) Written documents 
B) E-mail 
C) Face-to-face meetings 
D) Bulletin boards 
E) None of these channels should be used in this situation 
A) Written documents 
B) E-mail 
C) Face-to-face meetings 
D) Bulletin boards 
E) None of these channels should be used in this situation C

Question 3

In the communication process model, what happens immediately after the receiver receives the encoded message?

Accepted Answer

A) The sender receives confirmation that the message has been understood. 
B) The receiver confirms with the sender that the message sent was intended to be a message. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received message. 
A) The sender receives confirmation that the message has been understood. 
B) The receiver confirms with the sender that the message sent was intended to be a message. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received message. C

Question 4

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 5

Emotional contagion fulfils our drive to bond with others.

Accepted Answer

A) True 
 B)False

Question 6

Intended feedback is encoded, transmitted, received and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 7

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular, these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual, nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information load in this situation.

Accepted Answer

The textbook describes three main strate

Question 8

In grapevine communication, most employees serve as both sender and receiver.

Accepted Answer

A) True 
 B)False

Question 9

The first three steps in the communication model are:

Accepted Answer

A) decode message, encode message, provide feedback 
B) form message, transmit message, decode message 
C) encode message, transmit message, receive message 
D) form message, transmit message, receive message 
E) none of the above 
A) decode message, encode message, provide feedback 
B) form message, transmit message, decode message 
C) encode message, transmit message, receive message 
D) form message, transmit message, receive message 
E) none of the above

Question 10

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Accepted Answer

A) True 
 B)False

Question 11

Open-design offices:

Accepted Answer

A) replace the need for employee surveys in large organizations. 
B) tend to increase informal communication and knowledge sharing among people in those open offices. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) All of the above. 
E) Both 'B' and 'C'. 
A) replace the need for employee surveys in large organizations. 
B) tend to increase informal communication and knowledge sharing among people in those open offices. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) All of the above. 
E) Both 'B' and 'C'.

Question 12

When a sender and receiver want to transmit technical information more efficiently, they should:

Accepted Answer

A) use jargon that they both understand. 
B) use filtering. 
C) use upward communication coordinators. 
D) use nonverbal communication. 
E) use idiosyncratic goggles. 
A) use jargon that they both understand. 
B) use filtering. 
C) use upward communication coordinators. 
D) use nonverbal communication. 
E) use idiosyncratic goggles.

Question 13

Empathy, emotional contagion, and anger are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 14

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Accepted Answer

A) True 
 B)False

Question 15

You have completed an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm.Your presentation is greeted by a long silence with the Japanese executives continuing to look at you.This silence probably means that the Japanese executives:

Accepted Answer

A) didn't understand what you were saying. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) weren't listening to your presentation. 
D) are so overjoyed by the proposal that they are speechless. 
E) are contemplating what you have just said and are showing respect for your presentation. 
A) didn't understand what you were saying. 
B) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C) weren't listening to your presentation. 
D) are so overjoyed by the proposal that they are speechless. 
E) are contemplating what you have just said and are showing respect for your presentation.

Question 16

Web-based magazines (e-zines):

Accepted Answer

A) allow companies to communicate breaking news quickly and efficiently to employees. 
B) are used mainly to communicate long and detailed articles. 
C) are slower and more costly to produce than most print-based company magazines. 
D) are no longer popular in large organizations. 
E) communicate long articles AND are no longer popular in large organizations. 
A) allow companies to communicate breaking news quickly and efficiently to employees. 
B) are used mainly to communicate long and detailed articles. 
C) are slower and more costly to produce than most print-based company magazines. 
D) are no longer popular in large organizations. 
E) communicate long articles AND are no longer popular in large organizations.

Question 17

Which of the following is NOT explicitly identified in the communication process model?

Accepted Answer

A) Empathy 
B) Noise 
C) Transmission 
D) Encoding 
E) Decoding 
A) Empathy 
B) Noise 
C) Transmission 
D) Encoding 
E) Decoding

Question 18

Which of the following statements about e-mail is FALSE?

Accepted Answer

A) E-mail tends to transmit information faster than traditional written media. 
B) E-mail tends to increase the risk of sending emotionally charged messages to other people. 
C) E-mail tends to increase information overload. 
D) Employees can easily misunderstand the emotional meaning of e-mail messages. 
E) E-mail tends to reduce the flow of information from lower to higher levels in the organization. 
A) E-mail tends to transmit information faster than traditional written media. 
B) E-mail tends to increase the risk of sending emotionally charged messages to other people. 
C) E-mail tends to increase information overload. 
D) Employees can easily misunderstand the emotional meaning of e-mail messages. 
E) E-mail tends to reduce the flow of information from lower to higher levels in the organization.

Question 19

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Describe the three components of active listening and discuss a specific training activity that would potentially improve the salespeople's performance in each of these three components.

Accepted Answer

To answer this question, students must b

Question 20

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Which of these communication channels has the highest media richness?

In the communication process model, what happens immediately after the receiver receives the encoded message?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Emotional contagion fulfils our drive to bond with others.

Intended feedback is encoded, transmitted, received and decoded from the receiver to the sender of the original message.

In grapevine communication, most employees serve as both sender and receiver.

The first three steps in the communication model are:

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Open-design offices:

When a sender and receiver want to transmit technical information more efficiently, they should:

Empathy, emotional contagion, and anger are three types of noise in the communication process.

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Web-based magazines (e-zines):

Which of the following is NOT explicitly identified in the communication process model?

Which of the following statements about e-mail is FALSE?

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Teams and Organizations

Which of these communication channels has the highest media richness?

In the communication process model, what happens immediately after the receiver receives the encoded message?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Emotional contagion fulfils our drive to bond with others.

Intended feedback is encoded, transmitted, received and decoded from the receiver to the sender of the original message.

In grapevine communication, most employees serve as both sender and receiver.

The first three steps in the communication model are:

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Open-design offices:

When a sender and receiver want to transmit technical information more efficiently, they should:

Empathy, emotional contagion, and anger are three types of noise in the communication process.

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Web-based magazines (e-zines):

Which of the following is NOT explicitly identified in the communication process model?

Which of the following statements about e-mail is FALSE?

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters