Exam 11: Conflict and Negotiation in the Workplace

Constructive conflict is more likely to escalate into relationship conflict among employees in highly cohesive teams.

In the conflict process, what immediately follows conflict perceptions and emotions?

Which of the following interpersonal conflict management styles represents a purely win-win orientation?

Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts.Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process.The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts.Please help the president to understand the conflict process by answering the following questions. -In the conflict process, conflict sources lead to:

The potential for conflict between two employees would be highest under conditions of:

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

Incompatible goals, differentiation, and ambiguous rules are:

Scenario: NewTel, Inc. NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented.As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because current employees were not sufficiently qualified.Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. -The conflict at NewTel concerning the four new hires' attempts to have the company put more money into marketing and customer services instead of technology investment is mainly an example of conflict due to:

Conflict tends to escalate more with a win-lose than with a win-win orientation.

Emotional intelligence helps employees to avoid escalating constructive conflict into relationship conflict.

Resolving differences with the opposing party through direct communication is not as comfortably applied in collectivist cultures.

Conflict begins when two parties experience manifest conflict.

Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?

Relationship conflict usually causes people to:

According to the bargaining zone model, the parties should begin negotiations by describing their resistance point to each other.

The conflict process is really a series of episodes that potentially link together into an escalation cycle.

It is possible to agree on a common goal yet still experience conflict due to differentiation.

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Conflict may occur because the conflicting parties lack the opportunity, ability and/or motivation to communicate with each other.

Mediation has a high level of process control but a low level of decision control.