Question 1

Buffers tend to resolve conflict by reducing the level of interdependence between the conflicting parties.

Accepted Answer

A) True 
 B)False

Question 2

The current perspective on organizational conflict is that:

Accepted Answer

A) conflict should be minimized. 
B) conflict is the result of poor communication. 
C) conflict is an inevitable result of increased technology and globalization. 
D) All of the above are correct. 
E) moderate levels of conflict are necessary and produce favorable outcomes. 
A) conflict should be minimized. 
B) conflict is the result of poor communication. 
C) conflict is an inevitable result of increased technology and globalization. 
D) All of the above are correct. 
E) moderate levels of conflict are necessary and produce favorable outcomes.

Question 3

The problem-solving interpersonal style of conflict has:

Accepted Answer

A) high assertiveness and low cooperativeness 
B) high assertiveness and high cooperativeness 
C) low assertiveness and high cooperativeness 
D) low assertiveness and low cooperativeness 
E) medium assertiveness and medium cooperativeness 
A) high assertiveness and low cooperativeness 
B) high assertiveness and high cooperativeness 
C) low assertiveness and high cooperativeness 
D) low assertiveness and low cooperativeness 
E) medium assertiveness and medium cooperativeness

Question 4

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented.This resulted in four people being hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because current employees were not sufficiently qualified.Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.What conflict management strategies could be applied at NewTel to minimize dysfunctional conflict among these senior executives?

Accepted Answer

Some sources of conflict cannot be chang

Question 5

Negotiators implicitly or explicitly consider three bargaining positions.These positions include:

Accepted Answer

A) win-win, win-lose, and lose-lose. 
B) resistance, concessions, and time. 
C) win-win, timely, and target. 
D) initial, concessions, and final. 
E) initial, target, and resistance. 
A) win-win, win-lose, and lose-lose. 
B) resistance, concessions, and time. 
C) win-win, timely, and target. 
D) initial, concessions, and final. 
E) initial, target, and resistance.

Question 6

Third-party interventions are defined in terms of their:

Accepted Answer

A) arbitrariness and firmness. 
B) level of process control and level of decision control. 
C) assertiveness and cooperativeness. 
D) differentiation and interdependence. 
E) consequences for the organization. 
A) arbitrariness and firmness. 
B) level of process control and level of decision control. 
C) assertiveness and cooperativeness. 
D) differentiation and interdependence. 
E) consequences for the organization.

Question 7

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Accepted Answer

A) True 
 B)False

Question 8

Conflicts can be minimized by negotiating a collective agreement between union and management which both parties must follow.

Accepted Answer

A) True 
 B)False

Question 9

In the conflict process, what occurs immediately before conflict outcomes?

Accepted Answer

A) Manifest conflict 
B) Conflict emotions 
C) Sources of conflict 
D) Conflict perceptions 
E) Both 'B' and 'D' occur immediately before conflict outcomes 
A) Manifest conflict 
B) Conflict emotions 
C) Sources of conflict 
D) Conflict perceptions 
E) Both 'B' and 'D' occur immediately before conflict outcomes

Question 10

In the context of negotiations, which of the following statements about time deadlines and time is FALSE?

Accepted Answer

A) Negotiators who experience time pressures are less likely to use a collaborative conflict management style. 
B) Negotiators become less committed to reaching an agreement as they devote more time to it. 
C) Negotiators make more concessions as the negotiations approach an inflexible deadline. 
D) Effective negotiators keep their own time limits flexible. 
E) As the amount of time invested in a negotiation increases, negotiators tend to become more motivated to settle the negotiations. 
A) Negotiators who experience time pressures are less likely to use a collaborative conflict management style. 
B) Negotiators become less committed to reaching an agreement as they devote more time to it. 
C) Negotiators make more concessions as the negotiations approach an inflexible deadline. 
D) Effective negotiators keep their own time limits flexible. 
E) As the amount of time invested in a negotiation increases, negotiators tend to become more motivated to settle the negotiations.

Question 11

Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.

Accepted Answer

A) True 
 B)False

Question 12

Which of these conditions is most likely to weaken your strength in a win-lose bargaining situation?

Accepted Answer

A) You have more people at the bargaining table than the other party. 
B) You have to complete negotiations quickly to meet your time deadline. 
C) The negotiations are held at your head office. 
D) Your team has learned about the other party's main negotiating goals. 
E) All of these factors weaken your bargaining strength. 
A) You have more people at the bargaining table than the other party. 
B) You have to complete negotiations quickly to meet your time deadline. 
C) The negotiations are held at your head office. 
D) Your team has learned about the other party's main negotiating goals. 
E) All of these factors weaken your bargaining strength.

Question 13

Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other.However, the conflict subsided when another bus company opened for business to compete with ABC and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve.Which of the following conflict management strategies was operating here?

Accepted Answer

A) The company clarified rules and procedures. 
B) The company reduced interdependence between the parties. 
C) The company reduced differentiation between the parties. 
D) The company introduced superordinate goals for both parties. 
E) The company helped the parties to understand each other better. 
A) The company clarified rules and procedures. 
B) The company reduced interdependence between the parties. 
C) The company reduced differentiation between the parties. 
D) The company introduced superordinate goals for both parties. 
E) The company helped the parties to understand each other better.

Question 14

According to your text, compared to those with individualist cultures, employees in collectivist and high power distance cultures tend to be:

Accepted Answer

A) more comfortable with the practice of resolving differences through direct and open communication. 
B) less comfortable with the practice of resolving differences through direct and open communication. 
C) no more comfortable or uncomfortable with any particular practice of resolving differences. 
D) All of the above are correct. 
E) there is no evidence to support a cultural dimension with respect to any differences. 
A) more comfortable with the practice of resolving differences through direct and open communication. 
B) less comfortable with the practice of resolving differences through direct and open communication. 
C) no more comfortable or uncomfortable with any particular practice of resolving differences. 
D) All of the above are correct. 
E) there is no evidence to support a cultural dimension with respect to any differences.

Question 15

An important rule in negotiations is to make several major concessions early in the proceedings to communicate your willingness to resolve the conflict.

Accepted Answer

A) True 
 B)False

Question 16

Negotiators share information more fully by adopting a win-lose orientation.

Accepted Answer

A) True 
 B)False

Question 17

According to the literature on organizational conflict, constructive conflict:

Accepted Answer

A) is a positive application of conflict in organizations. 
B) is one of the most common outcomes of conflict. 
C) is the only conflict management style that has high assertiveness and low cooperativeness. 
D) is the main source of conflict in organizations. 
E) should never be used as a conflict management strategy. 
A) is a positive application of conflict in organizations. 
B) is one of the most common outcomes of conflict. 
C) is the only conflict management style that has high assertiveness and low cooperativeness. 
D) is the main source of conflict in organizations. 
E) should never be used as a conflict management strategy.

Question 18

Dialogue potentially reduces conflict by:

Accepted Answer

A) improving communication and understanding between the parties. 
B) applying the compromising style. 
C) increasing the resources available to the conflicting parties. 
D) reducing task interdependence. 
E) creating a win-lose orientation between the parties. 
A) improving communication and understanding between the parties. 
B) applying the compromising style. 
C) increasing the resources available to the conflicting parties. 
D) reducing task interdependence. 
E) creating a win-lose orientation between the parties.

Question 19

The yielding conflict management style should be used:

Accepted Answer

A) never. 
B) when the issue is much less important to you than to the other party. 
C) when the other party has much less power than you do. 
D) when the issue is important to both parties. 
E) under conditions of both 'B' and 'C'. 
A) never. 
B) when the issue is much less important to you than to the other party. 
C) when the other party has much less power than you do. 
D) when the issue is important to both parties. 
E) under conditions of both 'B' and 'C'.

Question 20

Which of the following best describes relationship conflict?

Accepted Answer

A) One party perceives that another party might oppose its interests. 
B) The conflict is between two individuals rather than departments or organizations. 
C) The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem. 
D) Two people adopt a win-win rather than a win-lose orientation. 
E) None of the above. 
A) One party perceives that another party might oppose its interests. 
B) The conflict is between two individuals rather than departments or organizations. 
C) The conflict episodes are viewed as personal attacks rather than attempts to resolve the problem. 
D) Two people adopt a win-win rather than a win-lose orientation. 
E) None of the above.

Buffers tend to resolve conflict by reducing the level of interdependence between the conflicting parties.

The current perspective on organizational conflict is that:

The problem-solving interpersonal style of conflict has:

Negotiators implicitly or explicitly consider three bargaining positions.These positions include:

Third-party interventions are defined in terms of their:

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Conflicts can be minimized by negotiating a collective agreement between union and management which both parties must follow.

In the conflict process, what occurs immediately before conflict outcomes?

In the context of negotiations, which of the following statements about time deadlines and time is FALSE?

Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.

Which of these conditions is most likely to weaken your strength in a win-lose bargaining situation?

According to your text, compared to those with individualist cultures, employees in collectivist and high power distance cultures tend to be:

An important rule in negotiations is to make several major concessions early in the proceedings to communicate your willingness to resolve the conflict.

Negotiators share information more fully by adopting a win-lose orientation.

According to the literature on organizational conflict, constructive conflict:

Dialogue potentially reduces conflict by:

The yielding conflict management style should be used:

Which of the following best describes relationship conflict?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

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Exam 11: Conflict and Negotiation in the Workplace

Buffers tend to resolve conflict by reducing the level of interdependence between the conflicting parties.

The current perspective on organizational conflict is that:

The problem-solving interpersonal style of conflict has:

Negotiators implicitly or explicitly consider three bargaining positions.These positions include:

Third-party interventions are defined in terms of their:

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Conflicts can be minimized by negotiating a collective agreement between union and management which both parties must follow.

In the conflict process, what occurs immediately before conflict outcomes?

In the context of negotiations, which of the following statements about time deadlines and time is FALSE?

Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.

Which of these conditions is most likely to weaken your strength in a win-lose bargaining situation?

According to your text, compared to those with individualist cultures, employees in collectivist and high power distance cultures tend to be:

An important rule in negotiations is to make several major concessions early in the proceedings to communicate your willingness to resolve the conflict.

Negotiators share information more fully by adopting a win-lose orientation.

According to the literature on organizational conflict, constructive conflict:

Dialogue potentially reduces conflict by:

The yielding conflict management style should be used:

Which of the following best describes relationship conflict?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters