Question 1

Employees should not make the final decision alone when conflict is likely among employees.

Accepted Answer

A) True 
 B)False

Question 2

The last step in the rational decision-making model is to evaluate the decision outcomes.

Accepted Answer

A) True 
 B)False

Question 3

A higher rather than lower level of employee involvement is preferable when:

Accepted Answer

A) management and employees possess the same information regarding the problem. 
B) the problem relates to a nonprogrammed decision. 
C) employee's goals and norms conflict with the organization's objectives. 
D) employees are likely to disagree with each other regarding the preferred solution. 
E) all of these conditions exist. 
A) management and employees possess the same information regarding the problem. 
B) the problem relates to a nonprogrammed decision. 
C) employee's goals and norms conflict with the organization's objectives. 
D) employees are likely to disagree with each other regarding the preferred solution. 
E) all of these conditions exist.

Question 4

Which of the following occurs during the incubation stage of the creative process?

Accepted Answer

A) Escalation of commitment 
B) Prospect theory effect 
C) Convergent thinking 
D) Divergent thinking 
E) Decision choice 
A) Escalation of commitment 
B) Prospect theory effect 
C) Convergent thinking 
D) Divergent thinking 
E) Decision choice

Question 5

According to almost all organizational behavior research, intuitive decision making is a myth that should not be taken seriously.

Accepted Answer

A) True 
 B)False

Question 6

A large financial institution is losing market share to savvy upstart companies and it has asked its top marketing executive to identify the main reasons for their sliding performance.Describe three barriers that might cause the marketing executive to poorly identify the problem(s) and include an illustrative example for each barrier.

Accepted Answer

The textbook identifies four (or five, i

Question 7

Systematic evaluation of alternatives helps to increase the use of implicit favorites and satisficing in the decision process.

Accepted Answer

A) True 
 B)False

Question 8

A nonprogrammed decision is applicable in:

Accepted Answer

A) any routine situation where the company has a ready-made solution. 
B) any decision that does not relate directly to the employee's job description. 
C) any nonroutine situation in which employees must search for alternative solutions. 
D) any decision that is clearly within the employee's job description. 
E) any decision that effects the employee's performance. 
A) any routine situation where the company has a ready-made solution. 
B) any decision that does not relate directly to the employee's job description. 
C) any nonroutine situation in which employees must search for alternative solutions. 
D) any decision that is clearly within the employee's job description. 
E) any decision that effects the employee's performance.

Question 9

Creativity occurs only in a few types of decisions.

Accepted Answer

A) True 
 B)False

Question 10

When should decision makers bypass the search for alternative solutions and development of new solutions?

Accepted Answer

A) Never; bypassing these stages results in poorer decisions. 
B) When the decision has ethical implications. 
C) In most nonprogrammed decision situations. 
D) In most programmed decision-making situations. 
E) Only under conditions of bounded rationality. 
A) Never; bypassing these stages results in poorer decisions. 
B) When the decision has ethical implications. 
C) In most nonprogrammed decision situations. 
D) In most programmed decision-making situations. 
E) Only under conditions of bounded rationality.

Question 11

One of the reasons people use satisficing when making decisions rather than maximization is that it takes more information processing capacity than people possess or are willing to use to choose the best alternative.

Accepted Answer

A) True 
 B)False

Question 12

Knowledge and experience can undermine creativity because it can lead to routinization of that knowledge.

Accepted Answer

A) True 
 B)False

Question 13

During a meeting, senior executives of a consumer products company tackled the problem that they were late in detecting several consumer trends, such as the trend towards using see-through plastics in kitchenware.While trying to determine the source of this problem, one executive said: "The main problem here is that we need to find a better industrial design firm to design our products." Which of the following best describes the decision-making problem that this executive is exhibiting?

Accepted Answer

A) The executive is engaging in escalation of commitment. 
B) The executive is being too creative. 
C) The executive is acting as a devil's advocate when the situation calls for consensus. 
D) The executive is engaging in groupthink. 
E) The executive is defining the problem in terms of a solution. 
A) The executive is engaging in escalation of commitment. 
B) The executive is being too creative. 
C) The executive is acting as a devil's advocate when the situation calls for consensus. 
D) The executive is engaging in groupthink. 
E) The executive is defining the problem in terms of a solution.

Question 14

The creative process includes, in order, the following stages:

Accepted Answer

A) incubation-verification-escalation-satisficing. 
B) verification-satisficing-preparation-insight. 
C) insight-verification-escalation-incubation. 
D) preparation-incubation-insight-verification. 
E) preparation-verification-escalation-satisficing. 
A) incubation-verification-escalation-satisficing. 
B) verification-satisficing-preparation-insight. 
C) insight-verification-escalation-incubation. 
D) preparation-incubation-insight-verification. 
E) preparation-verification-escalation-satisficing.

Question 15

Divergent thinking occurs when the individual has a fleeting inspiration that is usually forgotten before it can be written down.

Accepted Answer

A) True 
 B)False

Question 16

Which of these statements about creativity is FALSE?

Accepted Answer

A) Very few people are creative. 
B) Creative people have above-average intelligence. 
C) Creative people tend to have a high need for achievement. 
D) People tend to be more creative when they possess a good foundation of knowledge and experience on the subject. 
E) Mental models potentially interfere with creativity. 
A) Very few people are creative. 
B) Creative people have above-average intelligence. 
C) Creative people tend to have a high need for achievement. 
D) People tend to be more creative when they possess a good foundation of knowledge and experience on the subject. 
E) Mental models potentially interfere with creativity.

Question 17

Employees tend to be less creative in organizations that punish failure.

Accepted Answer

A) True 
 B)False

Question 18

The purely rational model of decision making is rarely practiced in reality because:

Accepted Answer

A) it ignores the fact that problems must be defined before alternatives are chosen. 
B) it assumes that human beings make decisions based on their emotions. 
C) it assumes that people are efficient and logical in their information processing. 
D) it ignores the fact that people evaluate their decision after an alternative has been chosen and implemented. 
E) None of the above. 
A) it ignores the fact that problems must be defined before alternatives are chosen. 
B) it assumes that human beings make decisions based on their emotions. 
C) it assumes that people are efficient and logical in their information processing. 
D) it ignores the fact that people evaluate their decision after an alternative has been chosen and implemented. 
E) None of the above.

Question 19

The contingencies of employee involvement include all of the following EXCEPT:

Accepted Answer

A) the source of decision knowledge. 
B) the decision quantity. 
C) the decision structure. 
D) the decision commitment. 
E) the risk of conflict. 
A) the source of decision knowledge. 
B) the decision quantity. 
C) the decision structure. 
D) the decision commitment. 
E) the risk of conflict.

Question 20

At the highest level of employee involvement:

Accepted Answer

A) participation involves asking employees for information. 
B) the entire decision making process is handed over to the employees. 
C) employees' goals and norms conflict with the organization's objectives. 
D) employees are likely to disagree with each other regarding the preferred solution. 
E) employees are told about the problem and they provide recommendations to the decision maker. 
A) participation involves asking employees for information. 
B) the entire decision making process is handed over to the employees. 
C) employees' goals and norms conflict with the organization's objectives. 
D) employees are likely to disagree with each other regarding the preferred solution. 
E) employees are told about the problem and they provide recommendations to the decision maker.

Employees should not make the final decision alone when conflict is likely among employees.

The last step in the rational decision-making model is to evaluate the decision outcomes.

A higher rather than lower level of employee involvement is preferable when:

Which of the following occurs during the incubation stage of the creative process?

According to almost all organizational behavior research, intuitive decision making is a myth that should not be taken seriously.

Systematic evaluation of alternatives helps to increase the use of implicit favorites and satisficing in the decision process.

A nonprogrammed decision is applicable in:

Creativity occurs only in a few types of decisions.

When should decision makers bypass the search for alternative solutions and development of new solutions?

One of the reasons people use satisficing when making decisions rather than maximization is that it takes more information processing capacity than people possess or are willing to use to choose the best alternative.

Knowledge and experience can undermine creativity because it can lead to routinization of that knowledge.

The creative process includes, in order, the following stages:

Divergent thinking occurs when the individual has a fleeting inspiration that is usually forgotten before it can be written down.

Which of these statements about creativity is FALSE?

Employees tend to be less creative in organizations that punish failure.

The purely rational model of decision making is rarely practiced in reality because:

The contingencies of employee involvement include all of the following EXCEPT:

At the highest level of employee involvement:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters

Exam 7: Decision Making and Creativity

Employees should not make the final decision alone when conflict is likely among employees.

The last step in the rational decision-making model is to evaluate the decision outcomes.

A higher rather than lower level of employee involvement is preferable when:

Which of the following occurs during the incubation stage of the creative process?

According to almost all organizational behavior research, intuitive decision making is a myth that should not be taken seriously.

Systematic evaluation of alternatives helps to increase the use of implicit favorites and satisficing in the decision process.

A nonprogrammed decision is applicable in:

Creativity occurs only in a few types of decisions.

When should decision makers bypass the search for alternative solutions and development of new solutions?

One of the reasons people use satisficing when making decisions rather than maximization is that it takes more information processing capacity than people possess or are willing to use to choose the best alternative.

Knowledge and experience can undermine creativity because it can lead to routinization of that knowledge.

The creative process includes, in order, the following stages:

Divergent thinking occurs when the individual has a fleeting inspiration that is usually forgotten before it can be written down.

Which of these statements about creativity is FALSE?

Employees tend to be less creative in organizations that punish failure.

The purely rational model of decision making is rarely practiced in reality because:

The contingencies of employee involvement include all of the following EXCEPT:

At the highest level of employee involvement:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perception and Learning in Organizations

Workplace Emotions, Attitudes and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Organizational Structure

Organizational Culture

Organizational Change

Filters