Question 1

Summarize some of the hindrances to perfectly rational decision making.

Accepted Answer

(1)Complexity:The problems that need sol

Question 2

Anne,the department manager,has a good working relationship with her employees,believing in an open door policy,and she encourages the open exchange of opinions in her department.Anne utilizes the directive style of management.

Accepted Answer

A) True 
 B)False

Question 3

Utilizing a group to make a decision has the advantages of having a greater pool of knowledge,gaining different perspectives,providing intellectual stimulation,having a better understanding of decision rationale,and having a deeper commitment to the decision.

Accepted Answer

A) True 
 B)False

Question 4

Sue tends to have strong beliefs.When confronted with decision making,she tends to make her decisions based on her beliefs,even if evidence shows those beliefs are wrong.This is known as the past-beliefs perception.

Accepted Answer

A) True 
 B)False

Question 5

With groups,a consensus is not usually required with decisions.

Accepted Answer

A) True 
 B)False

Question 6

The decision was made by BP and Halliburton executives regarding not taking action with the oil well blowout preventer that experts believe would have prevented the Deepwater Horizon oil rig explosion and fire off the coast of Louisiana,since company management believed that there would be no great negative consequences as a result of their decision.This is an example of ___.

Accepted Answer

A) satisficing 
B) panic 
C) the curse of knowledge 
D) relaxed avoidance 
E) relaxed change 
A) satisficing 
B) panic 
C) the curse of knowledge 
D) relaxed avoidance 
E) relaxed change

Question 7

Mandy,a server in a popular family restaurant,is the most popular employee with both customers and employees,and as a result,she usually receives the most tips.She is always ready to lend a hand when asked,and with her warm personality and supportive nature,people confide in her.Mandy does have a problem telling people no,and has a tendency to avoid conflict,concerned about hurting others or getting people mad.Mandy represents a person with a(n)_____ style.

Accepted Answer

A) directive 
B) conceptual 
C) ambiguous 
D) behavioral 
E) analytical 
A) directive 
B) conceptual 
C) ambiguous 
D) behavioral 
E) analytical

Question 8

Olivia,the owner of a small city newspaper,started her business two years ago,believing that there was still enough demand for her product.However,because people are busy and with the availability of news online,she has seen the demand for her paper drop steadily.Olivia made a decision to change the original direction of the company and focus more on an Internet news service.By demonstrating that managers need to think and act as if their company is an unfinished prototype,won't be ruined by new ideas and focusing on facts,Olivia is relying on _____.

Accepted Answer

A) a decision tree 
B) a knowledge dilemma 
C) the knee-jerk reaction theory 
D) evidence-based decision making 
E) intuition 
A) a decision tree 
B) a knowledge dilemma 
C) the knee-jerk reaction theory 
D) evidence-based decision making 
E) intuition

Question 9

Evidence-based management should not be used by the upper management.

Accepted Answer

A) True 
 B)False

Question 10

When it comes to decision making,it is accurate to say that groups _____.

Accepted Answer

A) take less time to make decisions,and their decision-making accuracy is higher 
B) take less time to make decisions,and the larger the group,lower the quality of the decision 
C) have higher decision-making accuracy when group members know a good deal about the relevant issues 
D) that are larger make higher-quality decisions 
E) take less time to make decisions,and are more confident about their choices than individuals are 
A) take less time to make decisions,and their decision-making accuracy is higher 
B) take less time to make decisions,and the larger the group,lower the quality of the decision 
C) have higher decision-making accuracy when group members know a good deal about the relevant issues 
D) that are larger make higher-quality decisions 
E) take less time to make decisions,and are more confident about their choices than individuals are

Question 11

When confronted with a choice,people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false.This is known as ____.

Accepted Answer

A) prior-hypothesis bias 
B) narrow-minded perception 
C) tunnel vision bias 
D) the curse of knowledge 
E) single-vision stereotyping 
A) prior-hypothesis bias 
B) narrow-minded perception 
C) tunnel vision bias 
D) the curse of knowledge 
E) single-vision stereotyping

Question 12

Summarize the four decision making styles.Discuss with each style the extent to which a person has a high need for structure,control,and ambiguity in his or her life.

Accepted Answer

Directive:People with a directive style

Question 13

Scott has a bachelor's degree in ethics and human resources,and has extensive experience working with employees and managers regarding ethics,especially in the area of ethical dilemmas.With his background of dealing with legal issues,he has assisted extensively in determining if decisions are both ethical and lawful.With Scott's background,he is a top candidate for the company's new _____.

Accepted Answer

A) board of directors position 
B) values specialist 
C) ethical dilemma watchdog 
D) decision tree manager 
E) ethics officer 
A) board of directors position 
B) values specialist 
C) ethical dilemma watchdog 
D) decision tree manager 
E) ethics officer

Question 14

Decision making is the process of identifying and choosing alternative courses of action.

Accepted Answer

A) True 
 B)False

Question 15

Despite your best intentions,it's hard to bring the best evidence to bear on your decisions because of such reasons as ____.

Accepted Answer

A) it is too expensive;it's not ethical and there's not enough good evidence 
B) it will hurt diversity and synergy within your organization 
C) there's no competition or there's too much competition 
D) there's too much evidence;there's not enough good evidence and the side effects outweigh the cure 
E) people are trying to mislead you and it will not allow MBO 
A) it is too expensive;it's not ethical and there's not enough good evidence 
B) it will hurt diversity and synergy within your organization 
C) there's no competition or there's too much competition 
D) there's too much evidence;there's not enough good evidence and the side effects outweigh the cure 
E) people are trying to mislead you and it will not allow MBO

Question 16

Orlando,the manager of a camera store,believes that his store may be closed by corporate in the near future,so he cannot sleep well at night and he is dealing with severe anxiety,irritability,and has been ill several times this month.Several times Orlando has missed important details in his job,and he almost got in an automobile accident this morning.Orlando is experiencing ____.

Accepted Answer

A) panic 
B) management by avoidance 
C) inward attack 
D) blind avoidance 
E) an outer defensive avoidance 
A) panic 
B) management by avoidance 
C) inward attack 
D) blind avoidance 
E) an outer defensive avoidance

Question 17

A technique used to help groups generate multiple ideas and alternatives for solving problems is known as _____.

Accepted Answer

A) groupthink 
B) Big Data 
C) MBO 
D) brainstorming 
E) framing 
A) groupthink 
B) Big Data 
C) MBO 
D) brainstorming 
E) framing

Question 18

Dwayne,the sales manager of IT Sales,mentioned to his assistant,Marla,"I just got off the phone with one of our best customers and he told me about quite a few customer service issues,and I'm glad he took the time to call.You know most people will not call companies when they have a problem;they just tell friends,family,and coworkers." This statement about who customers call when complaining about faulty customer service is accurate.

Accepted Answer

A) True 
 B)False

Question 19

A data-mining technique used to predict future behavior and anticipate the consequences of change is known as ___.

Accepted Answer

A) data digging 
B) the decision tree 
C) decisions by trends 
D) predictive modeling 
E) GIGO 
A) data digging 
B) the decision tree 
C) decisions by trends 
D) predictive modeling 
E) GIGO

Question 20

Satisficing is a weak method of decision making because the advantages gained by just making a quick decision to have an answer and not delaying a decision until all information is in and all alternatives are weighed,usually results in major problems.

Accepted Answer

A) True 
 B)False

Summarize some of the hindrances to perfectly rational decision making.

Anne,the department manager,has a good working relationship with her employees,believing in an open door policy,and she encourages the open exchange of opinions in her department.Anne utilizes the directive style of management.

Utilizing a group to make a decision has the advantages of having a greater pool of knowledge,gaining different perspectives,providing intellectual stimulation,having a better understanding of decision rationale,and having a deeper commitment to the decision.

Sue tends to have strong beliefs.When confronted with decision making,she tends to make her decisions based on her beliefs,even if evidence shows those beliefs are wrong.This is known as the past-beliefs perception.

With groups,a consensus is not usually required with decisions.

Evidence-based management should not be used by the upper management.

When it comes to decision making,it is accurate to say that groups _____.

When confronted with a choice,people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false.This is known as ____.

Summarize the four decision making styles.Discuss with each style the extent to which a person has a high need for structure,control,and ambiguity in his or her life.

Decision making is the process of identifying and choosing alternative courses of action.

Despite your best intentions,it's hard to bring the best evidence to bear on your decisions because of such reasons as ____.

A technique used to help groups generate multiple ideas and alternatives for solving problems is known as _____.

A data-mining technique used to predict future behavior and anticipate the consequences of change is known as ___.

Satisficing is a weak method of decision making because the advantages gained by just making a quick decision to have an answer and not delaying a decision until all information is in and all alternatives are weighed,usually results in major problems.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

Summarize some of the hindrances to perfectly rational decision making.

Anne,the department manager,has a good working relationship with her employees,believing in an open door policy,and she encourages the open exchange of opinions in her department.Anne utilizes the directive style of management.

Utilizing a group to make a decision has the advantages of having a greater pool of knowledge,gaining different perspectives,providing intellectual stimulation,having a better understanding of decision rationale,and having a deeper commitment to the decision.

Sue tends to have strong beliefs.When confronted with decision making,she tends to make her decisions based on her beliefs,even if evidence shows those beliefs are wrong.This is known as the past-beliefs perception.

With groups,a consensus is not usually required with decisions.

Evidence-based management should not be used by the upper management.

When it comes to decision making,it is accurate to say that groups _____.

When confronted with a choice,people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false.This is known as ____.

Summarize the four decision making styles.Discuss with each style the extent to which a person has a high need for structure,control,and ambiguity in his or her life.

Decision making is the process of identifying and choosing alternative courses of action.

Despite your best intentions,it's hard to bring the best evidence to bear on your decisions because of such reasons as ____.

A technique used to help groups generate multiple ideas and alternatives for solving problems is known as _____.

A data-mining technique used to predict future behavior and anticipate the consequences of change is known as ___.

Satisficing is a weak method of decision making because the advantages gained by just making a quick decision to have an answer and not delaying a decision until all information is in and all alternatives are weighed,usually results in major problems.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters