Exam 2: Management Theory: Essential Background for the Successful Manager

To develop a learning organization,managers must build a commitment to learning,work to generate ideas with impact,and work to generalize ideas with impact.

Sal,a production manager,knows that some of his employees are upset with the new corporate policy,and as a result,are participating in soldiering.To eliminate soldiering Sal can ___.

Dominique,an executive chef in a large hotel,recently attended a training conference sponsored by several top professionals in his field,where he learned numerous ways his restaurant and hotel can better serve customers.Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements.Dominique's hotel is a(n)_____ organization.

When faced with a business problem,Sally,a young grocery store owner,discusses business problems with Don,the assistant manager and an employee for over 30 years.Sally believes Don "has seen it all" and knows there are few really new ideas;plus the business has done many simple things,such as offering friendly service,to have a competitive edge.This is an example of _____ management.

Paul,an MBA student and small-business owner,is interested in implementing the administrative management approach because this method of management focuses on improving employee morale.

Behavioral science relies on data from past sales to determine forecasts regarding human behavior to develop strategic plans and goals.

Because there are some positive aspects of bureaucracy,as proposed by Max Weber,Tammy,a restaurant manager,is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant.Like Weber,Tammy feels bureaucracy is a ____.

When the sales of a certain brand of diet soda slowed,a national grocery retailer decided to drop the price of that product,which resulted in a large increase in sales of the soda.This sales increase is a type of ____.

Within his company,Greg has set up a system with inputs,outputs,transformation processes,and feedback.Within his organization he utilizes a management style that varies according to the individual and environmental situation,with a strategy for minimizing errors by managing each stage of production.Greg is utilizing a _______ perspective.

Explain the contingency viewpoint.Give an example.

The systems viewpoint of management regards the organization as systems of interrelated parts that operate together to achieve a common purpose.

The historical perspective includes three viewpoints: _______.

Tom,the manager of floral shop,is interested in implementing the principles of administrative management,which involves ____.

Outputs are the products,services,profits,losses,employee satisfaction or discontent,and the like that are produced by the organization.

Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve their customers.This is an example of an open system.

The contemporary perspective consists of three viewpoints: ____.

Abraham Maslow proposed the ____.

Gary Hamel of the Management Innovation Lab suggests that core beliefs about an organization can be rooted out by repeatedly asking the right questions,such as,"Is this a belief worth challenging?" or "Is this belief universally valid?"

Mary Parker Follett believed that organizations should be under heavy management control,with managers resolving conflicts and controlling the work process.

When Cheyanne,the manager,was discussing a difficult competitive problem with the owner,she asked,"What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____.