Exam 8: Organizational Culture,Structure,and Design: Building Blocks of the Organization

Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic,with greater flexibility.

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(True/False)

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Question 1

Correct Answer:

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False

According to Chester I.Barnard,an organization is defined as more than two people who try to collaborate on activities to meet an organization's goals.

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Question 2

Correct Answer:

Verified

False

Summarize organizational culture.Give an example of a company and describe its culture.

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Question 3

Correct Answer:

Verified

According to one common methodology known as the competing values framework,organizational cultures can be classified into four types:(1)clan, (2)adhocracy, (3)market,and (4)hierarchy.(See Figure 8.2. )
A clan culture has an internal focus and values flexibility rather than stability and control.Like a family-type organization,it encourages collaboration among employees,striving to encourage cohesion through consensus and job satisfaction through employee involvement.
An adhocracy culture has an external focus and values flexibility.This type of culture attempts to create innovative products by being adaptable,creative,and quick to respond to changes in the marketplace.Employees are encouraged to take risks and experiment with new ways of getting things done.
A market culture has a strong external focus and values stability and control.Because market cultures are focused on the external environment and driven by competition and a strong desire to deliver results,customers,productivity,and profits take precedence over employee development and satisfaction.
A hierarchy culture has an internal focus and values stability and control over flexibility.Companies with this kind of culture are apt to have a formalized,structured work environment aimed at achieving effectiveness through a variety of control mechanisms that measure efficiency,timeliness,and reliability in the creation and delivery of products.

With a hollow structure,the organization ____.

(Multiple Choice)

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Question 4

A company with authority centralized in a single person,a flat hierarchy,few rules,and low work specialization is a characteristic of an organization with a _____.

(Multiple Choice)

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Question 5

The scientists,nurses,and doctors who work for Medical Technology,an organization that researches the cure for several diseases,work together for a common goal of ending these illnesses.This is an example of ____.

(Multiple Choice)

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Question 6

Summarize a divisional structure,including product divisions,customer divisions,geographic divisions,and matrix structures.Give an example of each,and draw an organization chart that depicts each.

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Question 7

A box-and-lines illustration showing the formal lines of authority and the organization's official positions or work specializations is known as an organization chart.

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Question 8

Oakland,California,productivity expert Odette Pollar proposed that "To do more in a day,you must do more and do everything faster."

(True/False)

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Question 9

Which of the following is an accurate conclusion from the "Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework's Theoretical Suppositions" study involving the culture of 1,000 companies?

(Multiple Choice)

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Question 10

Dave,the HR manager,was meeting with Amy,the new controller.He mentioned to her that "If you glance left and right on the line of that chart,you will see horizontal specialization,the different jobs and work specializations." The chart that Dave was showing to Amy is an organization chart.

(True/False)

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Question 11

Bob,the owner of Quality Catering,is driven by competition.He is very focused on meeting deadlines and quality,and to deliver the results that customers want.He pushes his managers to continually exceed their productivity goals,and stresses that profits take precedence over employee development and satisfaction.Bob feels "there is not enough time for training." However,his employees are regularly rewarded for their success in meeting company goals.This is an example of a(n)____ culture.

(Multiple Choice)

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Question 12

IT Technology has designed its corporate structure with divisions based on its location.For example,there are the Southern and Northern Divisions,and globally there is the European Division.This is an example of a structure with _____.

(Multiple Choice)

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Question 13

Jim was recently promoted to the position of dining room supervisor,and he is now responsible for making decisions on numerous matters in the dining room and giving orders to the serving staff.At the same time,Jim has the obligation to perform the many new tasks assigned to him as a supervisor,such as overseeing the closing work and cleaning the dining room.Jim's new obligations are known as his _____.

(Multiple Choice)

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Question 14

The structure of Shoe Mart consists of people with similar specialties put together in formal groups,such as the marketing,accounting,and human resource departments.This is an example of a _____.

(Multiple Choice)

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Question 15

During weekly conference calls,Mary,a restaurant manager for a national chain of restaurants,and the other managers in her district explain to their district manager the reasons for different decisions and why certain costs and sales were higher or lower for the previous week.The explanation of their decisions and work results is known as __.

(Multiple Choice)

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Question 16

The Safety Committee,a temporary team,was established to make the workplace a safer place.Members of the committee still work in their departments full-time,but meet twice a month for a few hours as a committee.This is an example of a ____.

(Multiple Choice)

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Question 17

The formal and informal marketing systems of goods,services,and ideas,along with the customer relationships,that an organization sells are known as its organizational structure.

(True/False)

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Question 18

Define authority.Contrast power and authority,and give an example of each.

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Question 19

Peter,the owner of Happy Burger,is involved in the company's daily decisions and has established procedures for every task.The company rules are clearly specified in the handbook,and Peter also believes in close supervision of all employees.Happy Burger is a(n)_______ organization.

(Multiple Choice)

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Question 20

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Companies that have gone through a rough start-up period may decide to change their structures so that they are less mechanistic,with greater flexibility.

According to Chester I.Barnard,an organization is defined as more than two people who try to collaborate on activities to meet an organization's goals.

Summarize organizational culture.Give an example of a company and describe its culture.

With a hollow structure,the organization ____.

A company with authority centralized in a single person,a flat hierarchy,few rules,and low work specialization is a characteristic of an organization with a _____.

The scientists,nurses,and doctors who work for Medical Technology,an organization that researches the cure for several diseases,work together for a common goal of ending these illnesses.This is an example of ____.

Summarize a divisional structure,including product divisions,customer divisions,geographic divisions,and matrix structures.Give an example of each,and draw an organization chart that depicts each.

A box-and-lines illustration showing the formal lines of authority and the organization's official positions or work specializations is known as an organization chart.

Oakland,California,productivity expert Odette Pollar proposed that "To do more in a day,you must do more and do everything faster."

Which of the following is an accurate conclusion from the "Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework's Theoretical Suppositions" study involving the culture of 1,000 companies?

Dave,the HR manager,was meeting with Amy,the new controller.He mentioned to her that "If you glance left and right on the line of that chart,you will see horizontal specialization,the different jobs and work specializations." The chart that Dave was showing to Amy is an organization chart.

IT Technology has designed its corporate structure with divisions based on its location.For example,there are the Southern and Northern Divisions,and globally there is the European Division.This is an example of a structure with _____.

The structure of Shoe Mart consists of people with similar specialties put together in formal groups,such as the marketing,accounting,and human resource departments.This is an example of a _____.

The Safety Committee,a temporary team,was established to make the workplace a safer place.Members of the committee still work in their departments full-time,but meet twice a month for a few hours as a committee.This is an example of a ____.

The formal and informal marketing systems of goods,services,and ideas,along with the customer relationships,that an organization sells are known as its organizational structure.

Define authority.Contrast power and authority,and give an example of each.

Peter,the owner of Happy Burger,is involved in the company's daily decisions and has established procedures for every task.The company rules are clearly specified in the handbook,and Peter also believes in close supervision of all employees.Happy Burger is a(n)_______ organization.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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