Exam 11: Managing Individual Differences and Behavior: Supervising People As People

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

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(Multiple Choice)

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Question 1

Correct Answer:

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Name and describe at least four ways managers can reduce stressors that lead to employee burnout.

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(Essay)

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Question 2

Correct Answer:

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Managers can:
1.Roll out employee assistance programs.Employee assistance programs (EAPs)include a host of programs aimed at helping employees to cope with stress,burnout,substance abuse,health-related problems,family and marital issues,and any general problem that negatively influences job performance.
2.Recommend a holistic wellness approach.A holistic wellness program focuses on self-responsibility,nutritional awareness,relaxation techniques,physical fitness,and environmental awareness.
3.Create a supportive organizational climate.Wherever possible,it's better to keep the organizational environment less formal,more personal,and more supportive of employees.
4.Make jobs interesting.Try to structure jobs so that they allow employees some freedom.
5.Make career counseling available.This reduces the stress that comes when employees don't know what their career options are and where they're headed.

One of the ways to create a Pygmalion effect is to encourage employees to visualize failing at executing tasks and use their fear of failure to motivate them.

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(True/False)

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Question 3

Correct Answer:

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False

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

(True/False)

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Question 4

When Jodi was pregnant with her first child,she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects.Jodi could have experienced cognitive dissonance because she knows about the warning,but still drank the beer.

(True/False)

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Question 5

A manager needs to learn how to manage individual differences.List four types of behavior that a manager needs to influence employees to do their best work.

(Essay)

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Question 6

Internal dimensions,such as age,gender,and race,are at the center of Gardenswartz and Rowe's diversity wheel.

(True/False)

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Question 7

People tend to prefer male bosses and generally view women leaders as being less effective than men,an example of sex-role stereotyping.

(True/False)

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Question 8

If a manager knows one of his employees has low self-esteem and wishes to enhance it,he should _____.

(Multiple Choice)

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Question 9

High-paid workers are particularly apt to suffer stress more than lower-level workers.

(True/False)

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Question 10

Burnout is a state of emotional,mental,and physical exhaustion,expressed as listlessness,indifference,or frustration.

(True/False)

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Question 11

Promotional decisions are no longer affected by sex-role stereotyping.

(True/False)

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Question 12

The glass ceiling is a concept that applies to women,but not to minorities.

(True/False)

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Question 13

Which of the following is not a step in the perceptual process?

(Multiple Choice)

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Question 14

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

(True/False)

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Question 15

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures.Melissa is exhibiting _____.

(Multiple Choice)

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Question 16

One of the Big Five personality dimensions is introversion.

(True/False)

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Question 17

As an emotional intelligence trait,relationship management refers to the ability to communicate clearly,disarm conflicts,and build strong personal bonds.

(True/False)

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Question 18

Misperception often operating among investors (even professionals),who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return,are experiencing __________.

(Multiple Choice)

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Question 19

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except _____.

(Multiple Choice)

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Question 20

Showing 1 - 20 of 178

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Name and describe at least four ways managers can reduce stressors that lead to employee burnout.

One of the ways to create a Pygmalion effect is to encourage employees to visualize failing at executing tasks and use their fear of failure to motivate them.

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

When Jodi was pregnant with her first child,she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects.Jodi could have experienced cognitive dissonance because she knows about the warning,but still drank the beer.

A manager needs to learn how to manage individual differences.List four types of behavior that a manager needs to influence employees to do their best work.

Internal dimensions,such as age,gender,and race,are at the center of Gardenswartz and Rowe's diversity wheel.

People tend to prefer male bosses and generally view women leaders as being less effective than men,an example of sex-role stereotyping.

If a manager knows one of his employees has low self-esteem and wishes to enhance it,he should _____.

High-paid workers are particularly apt to suffer stress more than lower-level workers.

Burnout is a state of emotional,mental,and physical exhaustion,expressed as listlessness,indifference,or frustration.

Promotional decisions are no longer affected by sex-role stereotyping.

The glass ceiling is a concept that applies to women,but not to minorities.

Which of the following is not a step in the perceptual process?

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures.Melissa is exhibiting _____.

One of the Big Five personality dimensions is introversion.

As an emotional intelligence trait,relationship management refers to the ability to communicate clearly,disarm conflicts,and build strong personal bonds.

Misperception often operating among investors (even professionals),who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return,are experiencing __________.

Organizational dimensions,the outer layer of the diversity wheel,include all of the following except _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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