Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

The combination of how an individual perceives and responds to information reflects his or her ____.

In deciding to decide,a manager agrees that he or she will first research the problem before taking any further steps.

Tom is in the marketing department with Home Made Soups.He was given the responsibility of determining if customers like the new spicy chicken noodle soup.It is believed that over 4,000 customers purchased the new soup last month.If Tom surveys 25 of those customers,this is an appropriate sample size for decision making.

Peter,the owner,is even more committed to making the used copier,which he recently purchased,work even though it keeps jamming and people have been telling him about other problems they have been having with it.Peter is affected by ______.

Is the proposed action legal? If yes,does the proposed action maximize shareholder value? If yes,is the proposed action ethical? If no,would it be ethical not to take the proposed action? These are four questions that managers of all organizations should ask when confronted with a decision on an action according to _____.

Marie is a small-business owner who loves to take risks.She also enjoys going out and meeting customers and potential clients-the social aspect of her job.Marie relies on intuition and discussions with others to acquire information.As an interior decorator,Marie utilizes her imaginative strengths,taking a broad perspective to problem solving,and she likes to consider many options and future possibilities.Marie represents a person with a(n)_____ style.

Chad and his partner,John,have decided to update their computer network,although they have no expertise in this area.During a meeting with John,Chad commented that "Our decision is limited by numerous constraints,such as our understanding of the complexity of technology,time and money,imperfect information,and our conflicting goals." These limitations are hindrances to _____.

The confirmation bias is when people seek information to support their point of view and discount data that do not.

In the third step of rational decision making (evaluating alternatives and select a solution),you need to evaluate each alternative not only according to cost and quality but also according to the following questions: _____

An ethics officer is someone trained about matters of ethics in the society,particularly about resolving issues with competition.

Research shows that most managers have characteristics that fall into one dominant decision-making style,and this varies little across occupations,job level,and countries.

After implementing a new marketing plan last month to increase sales at Direct TV,it does not seem to be working.Summarize what the marketing manager and his employees can do.

Phillip and Meg are selling their home.They listed their house three months ago at an extremely high selling price,a price they randomly chose.They do not want to come down on their price to reflect what the marketplace shows their home is really worth.This is an example of ______.

A computer-based information system that provides a flexible tool for analysis and helps managers focus on the future is known as a(n)_____.

Summarize Pfeffer and Sutton's seven implementation principles to help companies that are committed to doing what it takes to profit from evidence-based management.Give an example of three of the implementation principles.

With satisficing,managers look for alternatives until they find one that is satisfactory,not optimal.

A management expert suggests that to reach a consensus,groups should try to achieve consensus by putting questions to a vote.

When Donald,a management trainee,asked Rebecca,the HR manager,how she makes the decision on who to hire,Rebecca responded with several simple steps that she called "rules of thumb." Rebecca's decision-making process,or rules of thumb,is a strategy known as heuristics.

A decision tree is ____.

When people seek information to support their point of view and discount data that do not,this is ______ bias.