Question 1

Which of the following is a primary function of management?

Accepted Answer

A) communicating 
B) globalizing 
C) cooperating 
D) organizing 
E) influencing 
A) communicating 
B) globalizing 
C) cooperating 
D) organizing 
E) influencing D

Question 2

Define a strategy map and describe its purpose.

Accepted Answer

The strategy map,a visual representation of the four perspectives of the balanced scorecard-financial,customer,internal business,and innovation and learning-enables managers to communicate their goals so that everyone in the company can understand how their jobs are linked to the overall objectives of the organization.

Question 3

What are the keys to a successful control system? Think of the parenting techniques your parents or guardians used in raising you.Did they apply these principles? How could they have done so more effectively?

Accepted Answer

Successful control systems are:
• Strategic and results-oriented.
• Timely,accurate,and objective.
• Realistic,positive,and understandable,and encourage self-control.
• Flexible.
Students should then explain how a parent can use these principles to succeed in raising children,with reference to their own experience.

Question 4

List the four indicators of the balanced scorecard.

Accepted Answer

To establish standards,managers often us

Question 5

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Accepted Answer

A) strategic 
B) functional 
C) operational 
D) tactical 
E) managerial 
A) strategic 
B) functional 
C) operational 
D) tactical 
E) managerial

Question 6

The more goods and services that are produced and made easily available to us and for export,the higher our standard of living.

Accepted Answer

A) True 
 B)False

Question 7

Paying attention to the feedback is important because of its dynamic nature while progressing through the steps in the control process.

Accepted Answer

A) True 
 B)False

Question 8

A variable budget can be adjusted over time to accommodate pertinent changes in the environment.

Accepted Answer

A) True 
 B)False

Question 9

All of the following are reasons why performance falls significantly short of the standard except _____.

Accepted Answer

A) unrealistic standards 
B) changing conditions 
C) insufficient resources 
D) insufficient management attention 
E) unawareness of performance drop 
A) unrealistic standards 
B) changing conditions 
C) insufficient resources 
D) insufficient management attention 
E) unawareness of performance drop

Question 10

The ISO 9000 quality designation is accepted in over 100 countries around the world.

Accepted Answer

A) True 
 B)False

Question 11

At Polar Sportswear,orders have significantly exceeded projections,and Chris,the operations director,has decided to hire for a third shift in the plant.Chris is clearly operating with the use of a(n)______ budget.

Accepted Answer

A) zero-based 
B) incremental 
C) cash 
D) fixed 
E) variable 
A) zero-based 
B) incremental 
C) cash 
D) fixed 
E) variable

Question 12

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 13

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n)______ budget.

Accepted Answer

A) operating 
B) incremental 
C) zero-based 
D) variable or flexible 
E) cash 
A) operating 
B) incremental 
C) zero-based 
D) variable or flexible 
E) cash

Question 14

Explain the four perspectives of the balanced scorecard and how a balanced scorecard is related to a strategy map.

Accepted Answer

A balanced scorecard gives top managers

Question 15

Managers should develop control standards when they are developing strategic plans to measure how well the plans are being achieved.

Accepted Answer

A) True 
 B)False

Question 16

The process of instituting ongoing small,incremental improvements in all parts of an organization is called _____.

Accepted Answer

A) MBO 
B) reengineering 
C) radical innovation 
D) continuous improvement 
E) productivity 
A) MBO 
B) reengineering 
C) radical innovation 
D) continuous improvement 
E) productivity

Question 17

Except for in rare instances,employees at George's Pro Painting take responsibility for their own work and how it is done,rather than being governed by a rigid set of rules.George's Pro Painting is using decentralized control.

Accepted Answer

A) True 
 B)False

Question 18

A strategy map is a visual representation of the organizational flowchart.

Accepted Answer

A) True 
 B)False

Question 19

The four management functions are planning,organizing,leading,and motivating.

Accepted Answer

A) True 
 B)False

Question 20

Drug tests at hiring are an example of the physical area of organizational control.

Accepted Answer

A) True 
 B)False

Which of the following is a primary function of management?

Define a strategy map and describe its purpose.

What are the keys to a successful control system? Think of the parenting techniques your parents or guardians used in raising you.Did they apply these principles? How could they have done so more effectively?

List the four indicators of the balanced scorecard.

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

The more goods and services that are produced and made easily available to us and for export,the higher our standard of living.

Paying attention to the feedback is important because of its dynamic nature while progressing through the steps in the control process.

A variable budget can be adjusted over time to accommodate pertinent changes in the environment.

All of the following are reasons why performance falls significantly short of the standard except _____.

The ISO 9000 quality designation is accepted in over 100 countries around the world.

At Polar Sportswear,orders have significantly exceeded projections,and Chris,the operations director,has decided to hire for a third shift in the plant.Chris is clearly operating with the use of a(n)______ budget.

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n)______ budget.

Explain the four perspectives of the balanced scorecard and how a balanced scorecard is related to a strategy map.

Managers should develop control standards when they are developing strategic plans to measure how well the plans are being achieved.

The process of instituting ongoing small,incremental improvements in all parts of an organization is called _____.

Except for in rare instances,employees at George's Pro Painting take responsibility for their own work and how it is done,rather than being governed by a rigid set of rules.George's Pro Painting is using decentralized control.

A strategy map is a visual representation of the organizational flowchart.

The four management functions are planning,organizing,leading,and motivating.

Drug tests at hiring are an example of the physical area of organizational control.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

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Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Which of the following is a primary function of management?

Define a strategy map and describe its purpose.

What are the keys to a successful control system? Think of the parenting techniques your parents or guardians used in raising you.Did they apply these principles? How could they have done so more effectively?

List the four indicators of the balanced scorecard.

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

The more goods and services that are produced and made easily available to us and for export,the higher our standard of living.

Paying attention to the feedback is important because of its dynamic nature while progressing through the steps in the control process.

A variable budget can be adjusted over time to accommodate pertinent changes in the environment.

All of the following are reasons why performance falls significantly short of the standard except _____.

The ISO 9000 quality designation is accepted in over 100 countries around the world.

At Polar Sportswear,orders have significantly exceeded projections,and Chris,the operations director,has decided to hire for a third shift in the plant.Chris is clearly operating with the use of a(n)______ budget.

Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n)______ budget.

Explain the four perspectives of the balanced scorecard and how a balanced scorecard is related to a strategy map.

Managers should develop control standards when they are developing strategic plans to measure how well the plans are being achieved.

The process of instituting ongoing small,incremental improvements in all parts of an organization is called _____.

Except for in rare instances,employees at George's Pro Painting take responsibility for their own work and how it is done,rather than being governed by a rigid set of rules.George's Pro Painting is using decentralized control.

A strategy map is a visual representation of the organizational flowchart.

The four management functions are planning,organizing,leading,and motivating.

Drug tests at hiring are an example of the physical area of organizational control.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Filters