Question 1

A disadvantage of teleworking is less job satisfaction and productivity.

Accepted Answer

A) True 
 B)False  False

Question 2

Formal channels of communication are typically faster than the grapevine.

Accepted Answer

A) True 
 B)False  False

Question 3

According to Deborah Tannen,men are more likely than women to _____.

Accepted Answer

A) boast about achievements 
B) temper criticism with praise 
C) ask more questions 
D) apologize frequently 
E) pay more compliments 
A) boast about achievements 
B) temper criticism with praise 
C) ask more questions 
D) apologize frequently 
E) pay more compliments A

Question 4

Roger was talking to a coworker in a meeting,and wasn't listening when his supervisor announced work assignments.This is an example of what type of barrier to communication?

Accepted Answer

A) medium barrier 
B) receiver barrier 
C) feedback barrier 
D) decoding barrier 
E) encoding barrier 
A) medium barrier 
B) receiver barrier 
C) feedback barrier 
D) decoding barrier 
E) encoding barrier

Question 5

What is formal communication in organizations? Describe the various types and provide an example of how each might be used in the workplace.

Accepted Answer

Formal communication follows the chain o

Question 6

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center.He decides to write a proposal,including a variety of arguments to support of his idea.Here,Allen should order his ideas from _____.

Accepted Answer

A) least controversial to most controversial 
B) most important to least important 
C) negative to positive 
D) positive to negative 
E) least important to most important 
A) least controversial to most controversial 
B) most important to least important 
C) negative to positive 
D) positive to negative 
E) least important to most important

Question 7

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Accepted Answer

A) True 
 B)False

Question 8

Most people tend to ______ when conveying bad news or negative feedback.

Accepted Answer

A) avoid eye contact 
B) smile 
C) nod their heads 
D) lean forward 
E) yawn 
A) avoid eye contact 
B) smile 
C) nod their heads 
D) lean forward 
E) yawn

Question 9

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Accepted Answer

A) videoconference 
B) newsletter 
C) personal note 
D) face-to-face meeting 
E) telephone 
A) videoconference 
B) newsletter 
C) personal note 
D) face-to-face meeting 
E) telephone

Question 10

Tracie,working at a research facility in WashingtonD.C. ,needs to communicate with Juan,who is in Mexico City,about a project they are working on.Although Juan has perfect command of English,they are still facing a(n)______ barrier to communication.

Accepted Answer

A) semantic 
B) physical 
C) encoding 
D) medium 
A) semantic 
B) physical 
C) encoding 
D) medium

Question 11

Nonverbal communication consists of messages sent outside the written or spoken word.

Accepted Answer

A) True 
 B)False

Question 12

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating _____.

Accepted Answer

A) by wandering around 
B) horizontally 
C) upward 
D) through the grapevine 
E) externally 
A) by wandering around 
B) horizontally 
C) upward 
D) through the grapevine 
E) externally

Question 13

Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not appropriate to include in the conclusion of a speech?

Accepted Answer

A) a signal phrase to cue listeners about the wind-up 
B) "Thank you" 
C) a call to action 
D) details you forgot from earlier 
E) a little upbeat story or a quotation 
A) a signal phrase to cue listeners about the wind-up 
B) "Thank you" 
C) a call to action 
D) details you forgot from earlier 
E) a little upbeat story or a quotation

Question 15

List at least four tips for handling e-mail.

Accepted Answer

Tips for handling e-mail include the fol

Question 16

The average worker receives 25 e-mails a day.

Accepted Answer

A) True 
 B)False

Question 17

A(n)________ listener tries to determine the rationale of the speaker's argument,preferring logical presentations without interruptions,focusing on relationships among ideas,and waiting until all information is available before expressing opinions.

Accepted Answer

A) evaluative 
B) appreciative 
C) comprehensive 
D) empathetic 
E) impartial 
A) evaluative 
B) appreciative 
C) comprehensive 
D) empathetic 
E) impartial

Question 18

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a tip for writing more effectively for business purposes?

Accepted Answer

A) Use passive voice. 
B) Start by stating your purpose and what you expect of the reader. 
C) Don't use italics or bolding in business writing. 
D) Construct interesting,complex sentences. 
E) Use narrow margins and minimal white space. 
A) Use passive voice. 
B) Start by stating your purpose and what you expect of the reader. 
C) Don't use italics or bolding in business writing. 
D) Construct interesting,complex sentences. 
E) Use narrow margins and minimal white space.

Question 20

Using video and audio links along with computers to allow people at different locations to see,hear,and talk with each other is called _____.

Accepted Answer

A) telecommuting 
B) collaborative computing 
C) audioconferencing 
D) telecollaborating 
E) videoconferencing 
A) telecommuting 
B) collaborative computing 
C) audioconferencing 
D) telecollaborating 
E) videoconferencing

A disadvantage of teleworking is less job satisfaction and productivity.

Formal channels of communication are typically faster than the grapevine.

According to Deborah Tannen,men are more likely than women to _____.

Roger was talking to a coworker in a meeting,and wasn't listening when his supervisor announced work assignments.This is an example of what type of barrier to communication?

What is formal communication in organizations? Describe the various types and provide an example of how each might be used in the workplace.

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center.He decides to write a proposal,including a variety of arguments to support of his idea.Here,Allen should order his ideas from _____.

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Most people tend to ______ when conveying bad news or negative feedback.

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Tracie,working at a research facility in WashingtonD.C. ,needs to communicate with Juan,who is in Mexico City,about a project they are working on.Although Juan has perfect command of English,they are still facing a(n)______ barrier to communication.

Nonverbal communication consists of messages sent outside the written or spoken word.

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating _____.

Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.

Which of the following is not appropriate to include in the conclusion of a speech?

List at least four tips for handling e-mail.

The average worker receives 25 e-mails a day.

A(n)________ listener tries to determine the rationale of the speaker's argument,preferring logical presentations without interruptions,focusing on relationships among ideas,and waiting until all information is available before expressing opinions.

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Which of the following is a tip for writing more effectively for business purposes?

Using video and audio links along with computers to allow people at different locations to see,hear,and talk with each other is called _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

A disadvantage of teleworking is less job satisfaction and productivity.

Formal channels of communication are typically faster than the grapevine.

According to Deborah Tannen,men are more likely than women to _____.

Roger was talking to a coworker in a meeting,and wasn't listening when his supervisor announced work assignments.This is an example of what type of barrier to communication?

What is formal communication in organizations? Describe the various types and provide an example of how each might be used in the workplace.

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center.He decides to write a proposal,including a variety of arguments to support of his idea.Here,Allen should order his ideas from _____.

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Most people tend to ______ when conveying bad news or negative feedback.

A manager needs to inform employees that the quarterly project management training will start on May 1,about two months from now.Generally,which of the following should the manager use in this situation?

Tracie,working at a research facility in WashingtonD.C. ,needs to communicate with Juan,who is in Mexico City,about a project they are working on.Although Juan has perfect command of English,they are still facing a(n)______ barrier to communication.

Nonverbal communication consists of messages sent outside the written or spoken word.

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating _____.

Kelly did not receive an important e-mail from a client because her company's e-mail server was down.This is an example of the communication medium being blocked.

Which of the following is not appropriate to include in the conclusion of a speech?

List at least four tips for handling e-mail.

The average worker receives 25 e-mails a day.

A(n)________ listener tries to determine the rationale of the speaker's argument,preferring logical presentations without interruptions,focusing on relationships among ideas,and waiting until all information is available before expressing opinions.

Noise is any disturbance that interferes with the transmission of a message and it can occur in any medium.

Which of the following is a tip for writing more effectively for business purposes?

Using video and audio links along with computers to allow people at different locations to see,hear,and talk with each other is called _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters