Question 1

Emotional intelligence can best be defined as:

Accepted Answer

A)  the ability to perform a specialized task involving a particular method or process. 
B)  the ability to identify and resolve problems for the benefit of the organization and its members. 
C)  the skills of understanding oneself,managing oneself,and dealing effectively with others. 
D)  the skill of monitoring efforts and making the necessary changes. 
E)  the skill to lead,motivate,and communicate effectively with others. 
A)  the ability to perform a specialized task involving a particular method or process. 
B)  the ability to identify and resolve problems for the benefit of the organization and its members. 
C)  the skills of understanding oneself,managing oneself,and dealing effectively with others. 
D)  the skill of monitoring efforts and making the necessary changes. 
E)  the skill to lead,motivate,and communicate effectively with others.

Question 2

Today,customers value the quality of both physical goods and services.

Accepted Answer

A) True 
 B)False

Question 3

The organizing function of management is more dynamically described as delivering strategic value.

Accepted Answer

A) True 
 B)False

Question 4

In the future,organizing will include creating an organization chart and having a personnel department that administers plans,programs,and paperwork.

Accepted Answer

A) True 
 B)False

Question 5

Write an essay on knowledge management.Give a suitable example.

Accepted Answer

The answer of Write an essay on knowledge management.Give a...

Question 6

When James started recruiting professionals and other personnel and grouped them according to their job responsibilities,he was performing the _____ function of management.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  budgeting 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  budgeting

Question 7

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

Accepted Answer

A) True 
 B)False

Question 8

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits,those individuals are acting as:

Accepted Answer

A)  self-reliant employees. 
B)  agents for social capital. 
C)  passive employees. 
D)  emotionally intelligent employees. 
E)  connected team members. 
A)  self-reliant employees. 
B)  agents for social capital. 
C)  passive employees. 
D)  emotionally intelligent employees. 
E)  connected team members.

Question 9

Explain cost competitiveness and give reasons as to why a company has to worry about its cost competitiveness.Provide a suitable example.

Accepted Answer

The answer of Explain cost competitiveness and give reasons as...

Question 10

Listening to employee suggestions,gaining support for organizational objectives,and fostering an atmosphere of teamwork are all considered:

Accepted Answer

A)  technical skills. 
B)  interpersonal and communication skills. 
C)  diagnostic and relational skills. 
D)  statistical and analytical skills. 
E)  conceptual and decision skills. 
A)  technical skills. 
B)  interpersonal and communication skills. 
C)  diagnostic and relational skills. 
D)  statistical and analytical skills. 
E)  conceptual and decision skills.

Question 11

Top-level managers focus on:

Accepted Answer

A)  long-term survival of an organization. 
B)  translating goals and objectives into specific activities. 
C)  managing frontline managers. 
D)  supervising nonmanagement employees. 
E)  initiating new daily activities. 
A)  long-term survival of an organization. 
B)  translating goals and objectives into specific activities. 
C)  managing frontline managers. 
D)  supervising nonmanagement employees. 
E)  initiating new daily activities.

Question 12

List and explain each of the six fundamental success drivers of performance.

Accepted Answer

The answer of List and explain each of the six...

Question 13

The planning function in the new business environment can also be described more dynamically as:

Accepted Answer

A)  building a dynamic organization. 
B)  delivering strategic value. 
C)  stimulating people to be high performers. 
D)  monitoring performance and implementing needed changes. 
E)  motivating workers to do their jobs effectively. 
A)  building a dynamic organization. 
B)  delivering strategic value. 
C)  stimulating people to be high performers. 
D)  monitoring performance and implementing needed changes. 
E)  motivating workers to do their jobs effectively.

Question 14

Controlling is one of the four traditional functions of management.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

Accepted Answer

A)  Leader 
B)  Figurehead 
C)  Entrepreneur 
D)  Disseminator 
E)  Monitor 
A)  Leader 
B)  Figurehead 
C)  Entrepreneur 
D)  Disseminator 
E)  Monitor

Question 16

Companies that want to grow should stay focused on domestic markets rather than on competing internationally.

Accepted Answer

A) True 
 B)False

Question 17

From Scenario A,it can be understood that Jessica is an example of a(n):

Accepted Answer

A)  strategic manager. 
B)  frontline manager. 
C)  operational manager. 
D)  tactical manager. 
E)  middle-level manager. 
A)  strategic manager. 
B)  frontline manager. 
C)  operational manager. 
D)  tactical manager. 
E)  middle-level manager.

Question 18

Which of the following statements is true of collaboration?

Accepted Answer

A)  Collaboration occurs only within the boundaries of an organization. 
B)  A sole focus on unit performance spurs collaboration. 
C)  It is unrealistic to think that a company can collaborate with its customers. 
D)  Companies should capitalize on ideas generated within the organization alone. 
E)  Collaboration is an important process of knowledge management. 
A)  Collaboration occurs only within the boundaries of an organization. 
B)  A sole focus on unit performance spurs collaboration. 
C)  It is unrealistic to think that a company can collaborate with its customers. 
D)  Companies should capitalize on ideas generated within the organization alone. 
E)  Collaboration is an important process of knowledge management.

Question 19

Globalization affects only large companies with overseas operations.

Accepted Answer

A) True 
 B)False

Question 20

_____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

Accepted Answer

A)  Staffing 
B)  Forecasting 
C)  Organizing 
D)  Planning 
E)  Reporting 
A)  Staffing 
B)  Forecasting 
C)  Organizing 
D)  Planning 
E)  Reporting

Emotional intelligence can best be defined as:

Today,customers value the quality of both physical goods and services.

The organizing function of management is more dynamically described as delivering strategic value.

In the future,organizing will include creating an organization chart and having a personnel department that administers plans,programs,and paperwork.

Write an essay on knowledge management.Give a suitable example.

When James started recruiting professionals and other personnel and grouped them according to their job responsibilities,he was performing the _____ function of management.

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits,those individuals are acting as:

Explain cost competitiveness and give reasons as to why a company has to worry about its cost competitiveness.Provide a suitable example.

Listening to employee suggestions,gaining support for organizational objectives,and fostering an atmosphere of teamwork are all considered:

Top-level managers focus on:

List and explain each of the six fundamental success drivers of performance.

The planning function in the new business environment can also be described more dynamically as:

Controlling is one of the four traditional functions of management.

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

Companies that want to grow should stay focused on domestic markets rather than on competing internationally.

From Scenario A,it can be understood that Jessica is an example of a(n):

Which of the following statements is true of collaboration?

Globalization affects only large companies with overseas operations.

_____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

Emotional intelligence can best be defined as:

Today,customers value the quality of both physical goods and services.

The organizing function of management is more dynamically described as delivering strategic value.

In the future,organizing will include creating an organization chart and having a personnel department that administers plans,programs,and paperwork.

Write an essay on knowledge management.Give a suitable example.

When James started recruiting professionals and other personnel and grouped them according to their job responsibilities,he was performing the _____ function of management.

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits,those individuals are acting as:

Explain cost competitiveness and give reasons as to why a company has to worry about its cost competitiveness.Provide a suitable example.

Listening to employee suggestions,gaining support for organizational objectives,and fostering an atmosphere of teamwork are all considered:

Top-level managers focus on:

List and explain each of the six fundamental success drivers of performance.

The planning function in the new business environment can also be described more dynamically as:

Controlling is one of the four traditional functions of management.

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

Companies that want to grow should stay focused on domestic markets rather than on competing internationally.

From Scenario A,it can be understood that Jessica is an example of a(n):

Which of the following statements is true of collaboration?

Globalization affects only large companies with overseas operations.

_____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters