Question 1

Which of the following statements is true about task design?

Accepted Answer

A)  It determines what type of information to gather to reduce errors in planning. 
B)  It empowers people to perform better and create goals that match an organization's goals. 
C)  It allows the recruitment of prospective candidates to occur in an easier manner. 
D)  It involves dividing a task or assignment into smaller tasks or assignments so that short-term goals can be met. 
E)  It involves the clustering of details pertaining to an organization's required activities. 
A)  It determines what type of information to gather to reduce errors in planning. 
B)  It empowers people to perform better and create goals that match an organization's goals. 
C)  It allows the recruitment of prospective candidates to occur in an easier manner. 
D)  It involves dividing a task or assignment into smaller tasks or assignments so that short-term goals can be met. 
E)  It involves the clustering of details pertaining to an organization's required activities.

Question 2

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Accepted Answer

A)  Treatment of applicants 
B)  Average years of experience or education of hires per job family 
C)  Average days taken to fill open requisitions 
D)  Ratio of acceptances to offers made 
E)  Ratio of minority or women applicants to representation in local labor market 
A)  Treatment of applicants 
B)  Average years of experience or education of hires per job family 
C)  Average days taken to fill open requisitions 
D)  Ratio of acceptances to offers made 
E)  Ratio of minority or women applicants to representation in local labor market

Question 3

A firm's marketing department plans to introduce a new product into the market.The department invites suggestions from employees about the new product.New employees at the firm are also given an exhaustive orientation by the HR department about the company's vision and goals,and how the firm's products have traditionally formed an integral part of their daily work life.This orientation activity organized by the HR department is an example of _____.

Accepted Answer

A)  brand alignment 
B)  brand extension 
C)  brand equity 
D)  brand valuation 
E)  brand earnings 
A)  brand alignment 
B)  brand extension 
C)  brand equity 
D)  brand valuation 
E)  brand earnings

Question 4

Measures of employees' performance should take the effects of situational constraints into account.

Accepted Answer

A) True 
 B)False

Question 5

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a valid reason for ethical behavior to be a necessary condition for high performance?

Accepted Answer

A)  It fosters competitiveness. 
B)  It empowers first-line managers and supervisors. 
C)  It helps an organization maintain the status quo. 
D)  It contributes to good long-term relationships with employees, customers, and the public. 
E)  It encourages people to be highly innovative. 
A)  It fosters competitiveness. 
B)  It empowers first-line managers and supervisors. 
C)  It helps an organization maintain the status quo. 
D)  It contributes to good long-term relationships with employees, customers, and the public. 
E)  It encourages people to be highly innovative.

Question 7

An automobile manufacturing firm hires employees with different backgrounds and varying years of experience.The new employees and the experienced employees struggle to cope with each other as they share different views about the bonus system and the work activities.The new employees feel left out of critical decision-making processes; whereas the experienced employees feel they are undertrained.Which of the following conditions,if true,would strengthen the formation of a high-performance work system?

Accepted Answer

A)  The experienced employees should be encouraged to focus on the work rather than being involved in the selection process. 
B)  The management should allow new employees to participate in changes made to work systems, equipment, and layout. 
C)  The ongoing training for experienced employees should be minimized. 
D)  The employees' rewards and compensation should be distinct and independent of the company's financial performance. 
E)  The work design of the firm should be such that it discourages flexibility. 
A)  The experienced employees should be encouraged to focus on the work rather than being involved in the selection process. 
B)  The management should allow new employees to participate in changes made to work systems, equipment, and layout. 
C)  The ongoing training for experienced employees should be minimized. 
D)  The employees' rewards and compensation should be distinct and independent of the company's financial performance. 
E)  The work design of the firm should be such that it discourages flexibility.

Question 8

Which of the following practices is most likely to enhance occupational intimacy?

Accepted Answer

A)  Lowering emphasis on organizational learning 
B)  Narrowing the scope of work 
C)  Setting highly abstract goals 
D)  Establishing rigid and enduring pay structures 
E)  Establishing policies that show concern for employees' needs 
A)  Lowering emphasis on organizational learning 
B)  Narrowing the scope of work 
C)  Setting highly abstract goals 
D)  Establishing rigid and enduring pay structures 
E)  Establishing policies that show concern for employees' needs

Question 9

Which of the following is true about continuous learning?

Accepted Answer

A)  The advancement of technology has put little pressure on employees to learn about their work systems. 
B)  Employees should continuously learn about their work systems to improve performance. 
C)  Continuous learning may eventually turn out to be a disadvantage because it results in information overload. 
D)  Despite continuous learning, employees do not put into practice what they have learned. 
E)  Continuous learning definitely will result in a job transfer or better job opportunities. 
A)  The advancement of technology has put little pressure on employees to learn about their work systems. 
B)  Employees should continuously learn about their work systems to improve performance. 
C)  Continuous learning may eventually turn out to be a disadvantage because it results in information overload. 
D)  Despite continuous learning, employees do not put into practice what they have learned. 
E)  Continuous learning definitely will result in a job transfer or better job opportunities.

Question 10

Zoom Motors pays a lot of attention to improving employee skills on the job.Its training centers and mentors are open to one-on-one sessions,group discussions,and workshops.The organization boasts a world-class resource center that offers the latest editions of many books and journals related to the automotive industry.All employees have free access to the knowledge pool in the organization and are welcome to initiate discussions on topics of interest.In this scenario,Zoom Motors has created a _____.

Accepted Answer

A)  learning organization 
B)  cultural organization 
C)  static organization 
D)  smart organization 
E)  technology-based organization 
A)  learning organization 
B)  cultural organization 
C)  static organization 
D)  smart organization 
E)  technology-based organization

Question 11

Which of the following processes involves ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services?

Accepted Answer

A)  Brand reinforcement 
B)  Brand alignment 
C)  Crowdsourcing 
D)  Brand dilution 
E)  Corporate social responsibility 
A)  Brand reinforcement 
B)  Brand alignment 
C)  Crowdsourcing 
D)  Brand dilution 
E)  Corporate social responsibility

Question 12

The HR department at TIP Consulting uses a human resource information system (HRIS).The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n)_____.

Accepted Answer

A)  HR banner 
B)  HR bulletin board 
C)  HR showcase 
D)  HR dashboard 
E)  HR scroll 
A)  HR banner 
B)  HR bulletin board 
C)  HR showcase 
D)  HR dashboard 
E)  HR scroll

Question 13

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Accepted Answer

A)  Decision support systems 
B)  Expert systems 
C)  E-HRM systems 
D)  Transactional processing systems 
E)  Clouds 
A)  Decision support systems 
B)  Expert systems 
C)  E-HRM systems 
D)  Transactional processing systems 
E)  Clouds

Question 14

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)  The extent to which training programs meet the needs of employees and the company 
B)  Training dollars per employee 
C)  Communication to employees about available training opportunities 
D)  Assistance in identifying management potential 
E)  Quality of introduction or orientation programs 
A)  The extent to which training programs meet the needs of employees and the company 
B)  Training dollars per employee 
C)  Communication to employees about available training opportunities 
D)  Assistance in identifying management potential 
E)  Quality of introduction or orientation programs

Question 15

What is occupational intimacy? Explain.

Accepted Answer

Some organizations are moving beyond con

Question 16

Gibson United is a new firm located in Chicago.The firm has to hire qualified individuals,compartmentalize them into different departments,and hire a set of managers who will be able to instruct,monitor,and guide these employees to ensure smooth functioning of the organization.In this scenario,Gibson United is engaging in creating a(n)_____.

Accepted Answer

A)  information system 
B)  task-design procedure 
C)  reward system 
D)  organizational structure 
E)  staffing solution 
A)  information system 
B)  task-design procedure 
C)  reward system 
D)  organizational structure 
E)  staffing solution

Question 17

Numerous cases of unethical behavior have been reported in a leading beverage company.Which of the following,if true,would strengthen the reason for the increase in these cases?

Accepted Answer

A)  The firm uses only a written code of ethics. 
B)  The firm uses a continuous learning culture. 
C)  The firm failed to use its cloud computing services. 
D)  The employees at the firm experience occupational intimacy. 
E)  The firm excludes ethical behavior in its performance measures. 
A)  The firm uses only a written code of ethics. 
B)  The firm uses a continuous learning culture. 
C)  The firm failed to use its cloud computing services. 
D)  The employees at the firm experience occupational intimacy. 
E)  The firm excludes ethical behavior in its performance measures.

Question 18

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

A) True 
 B)False

Question 19

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 20

Cell-O World Inc.has increased doubled its profits since last year just by reducing employee absenteeism.Increased productivity is the reason for the surge in the company's profits.The employees have also improved customer satisfaction due to their increased productivity.In this scenario,which of the following aspects of a high-performance work system is contributing to the high productivity and efficiency?

Accepted Answer

A)  Outcomes 
B)  Problems 
C)  Situations 
D)  Taskforce 
E)  Infrastructure 
A)  Outcomes 
B)  Problems 
C)  Situations 
D)  Taskforce 
E)  Infrastructure

Which of the following statements is true about task design?

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Measures of employees' performance should take the effects of situational constraints into account.

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Which of the following is a valid reason for ethical behavior to be a necessary condition for high performance?

Which of the following practices is most likely to enhance occupational intimacy?

Which of the following is true about continuous learning?

Which of the following processes involves ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services?

The HR department at TIP Consulting uses a human resource information system (HRIS).The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n)_____.

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

What is occupational intimacy? Explain.

Numerous cases of unethical behavior have been reported in a leading beverage company.Which of the following,if true,would strengthen the reason for the increase in these cases?

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Developing Employees for Future Success

Managing Employees Performance

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

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Exam 9: Creating and Maintaining High-Performance Organizations

Which of the following statements is true about task design?

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Measures of employees' performance should take the effects of situational constraints into account.

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Which of the following is a valid reason for ethical behavior to be a necessary condition for high performance?

Which of the following practices is most likely to enhance occupational intimacy?

Which of the following is true about continuous learning?

Which of the following processes involves ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services?

The HR department at TIP Consulting uses a human resource information system (HRIS).The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS.The component of the HRIS that enables this is called a(n)_____.

_____ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?

What is occupational intimacy? Explain.

Numerous cases of unethical behavior have been reported in a leading beverage company.Which of the following,if true,would strengthen the reason for the increase in these cases?

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Developing Employees for Future Success

Managing Employees Performance

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters