Question 1

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Accepted Answer

A)  Decision support system 
B)  Transactional processing system 
C)  HR dashboard 
D)  Expert system 
E)  Intranet 
A)  Decision support system 
B)  Transactional processing system 
C)  HR dashboard 
D)  Expert system 
E)  Intranet

Question 2

Transaction processing includes the activities required to meet government reporting requirements.

Accepted Answer

A) True 
 B)False

Question 3

Outcomes of a high-performance work system include higher productivity and _____.

Accepted Answer

A)  efficiency 
B)  maintenance 
C)  manpower 
D)  equipment 
E)  resources 
A)  efficiency 
B)  maintenance 
C)  manpower 
D)  equipment 
E)  resources

Question 4

Which of the following in an organization usually makes most of the decisions about organizational structure?

Accepted Answer

A)  Top management 
B)  HR department 
C)  Supervisors 
D)  Middle-level managers 
E)  Technical analysts 
A)  Top management 
B)  HR department 
C)  Supervisors 
D)  Middle-level managers 
E)  Technical analysts

Question 5

ITI Inc.,a software company,is currently looking for employees to fill vacant positions.It is looking for prospective candidates who are enthusiastic about work and willing to share their knowledge with their colleagues on various topics related to their field.The HR department is responsible for finding the right type of candidate to fit the roles in the organization.In this scenario,the HR department at ITI Inc.is engaged in _____.

Accepted Answer

A)  job design 
B)  training 
C)  performance management 
D)  recruitment and selection 
E)  job search 
A)  job design 
B)  training 
C)  performance management 
D)  recruitment and selection 
E)  job search

Question 6

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Accepted Answer

A)  has a relatively limited influence over employee performance. 
B)  uses fewer and less-costly resources to perform its functions. 
C)  expends lavishly on resources. 
D)  has a more beneficial effect on the organization's performance. 
E)  ensures that all operations are legal. 
A)  has a relatively limited influence over employee performance. 
B)  uses fewer and less-costly resources to perform its functions. 
C)  expends lavishly on resources. 
D)  has a more beneficial effect on the organization's performance. 
E)  ensures that all operations are legal.

Question 7

Georgia,the learning and development manager at StudyWell Inc.,believes that in addition to providing superior benefits to employees,it is important to create an environment in which they also have access to the firm's large learning database.She suggests that employees take time out of their workday to research relevant topics and conduct seminars to share knowledge with their colleagues.However,Georgia's manager,Vincent,argues that encouraging employees to do so will cause a downturn in productivity.Which of the following statements supports Georgia's suggestion?

Accepted Answer

A)  Any increase in learning activities in an organization increases workload and decreases the time available to handle the workload. 
B)  Vincent believes that learning should occur during employees' free time, not as part of their daily work activities. 
C)  The time that employees spend in research should not interfere with projects that must be accomplished under tight deadlines. 
D)  Learning a task and knowing how to perform it in an efficient manner is a highly rewarding experience. 
E)  Vincent feels Georgia's idea will create conflict among her team members. 
A)  Any increase in learning activities in an organization increases workload and decreases the time available to handle the workload. 
B)  Vincent believes that learning should occur during employees' free time, not as part of their daily work activities. 
C)  The time that employees spend in research should not interfere with projects that must be accomplished under tight deadlines. 
D)  Learning a task and knowing how to perform it in an efficient manner is a highly rewarding experience. 
E)  Vincent feels Georgia's idea will create conflict among her team members.

Question 8

The primary focus of an HRM audit is based on:

Accepted Answer

A)  motivating customers. 
B)  estimating the costs of implementing an HR practice. 
C)  reviewing the various outcomes of HRM functions. 
D)  determining the dollar value of the HRM program. 
E)  determining the legality of HR practices. 
A)  motivating customers. 
B)  estimating the costs of implementing an HR practice. 
C)  reviewing the various outcomes of HRM functions. 
D)  determining the dollar value of the HRM program. 
E)  determining the legality of HR practices.

Question 9

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

Accepted Answer

A) True 
 B)False

Question 10

The HR department of an organization can meet the needs of employees by:

Accepted Answer

A)  providing qualified staffing. 
B)  conducting performance management. 
C)  hiring people with niche skills. 
D)  providing training and development. 
E)  enforcing labor law regulations. 
A)  providing qualified staffing. 
B)  conducting performance management. 
C)  hiring people with niche skills. 
D)  providing training and development. 
E)  enforcing labor law regulations.

Question 11

Isabel is a new hire at an IT firm.She experiences trouble performing the job assigned to her even though she has the necessary skill set to complete the job.She has little clarity about team responsibilities and details of her work activities and has a difficult time comprehending the work activities.In this case,which of the following elements of the high-performance work systems has been implemented ineffectively by the organization?

Accepted Answer

A)  Organizational structure. 
B)  Staffing. 
C)  Reward systems. 
D)  Task design. 
E)  Information systems. 
A)  Organizational structure. 
B)  Staffing. 
C)  Reward systems. 
D)  Task design. 
E)  Information systems.

Question 12

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Accepted Answer

A)  E-HRM 
B)  Transaction processing 
C)  Automation 
D)  Expert systems 
E)  Decision support systems 
A)  E-HRM 
B)  Transaction processing 
C)  Automation 
D)  Expert systems 
E)  Decision support systems

Question 13

Maridings Inc.,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.This process is referred to as _____.

Accepted Answer

A)  HR report 
B)  HR audit 
C)  HR analytics 
D)  HR statistics 
E)  HR scoping 
A)  HR report 
B)  HR audit 
C)  HR analytics 
D)  HR statistics 
E)  HR scoping

Question 14

David believes that for a company to run smoothly,it must adopt an organizational structure in which the employees clearly know who their reporting managers are and which departments they belong to.David claims that this will give the employees clarity about their roles and functions and will help them contribute efficiently toward the organization's overall success.Which of the following statements strengthens David's claims?

Accepted Answer

A)  Roles can be better understood when managers provide examples that will help employees understand their roles better. 
B)  Clarity depends on how well a manager describes job functions. 
C)  Departmentalization may create a feeling of superiority among managers, which will help them work better. 
D)  An organizational structure creates a positive environment without hindering the learning process. 
E)  An efficient structure depends on an efficient taskforce that is willing to learn and adapt. 
A)  Roles can be better understood when managers provide examples that will help employees understand their roles better. 
B)  Clarity depends on how well a manager describes job functions. 
C)  Departmentalization may create a feeling of superiority among managers, which will help them work better. 
D)  An organizational structure creates a positive environment without hindering the learning process. 
E)  An efficient structure depends on an efficient taskforce that is willing to learn and adapt.

Question 15

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Accepted Answer

A)  Organizational goals 
B)  Task design 
C)  Reward systems 
D)  Information systems 
E)  Training systems 
A)  Organizational goals 
B)  Task design 
C)  Reward systems 
D)  Information systems 
E)  Training systems

Question 16

Identify the statement that best defines a high-performance work system.

Accepted Answer

A)  It is an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings. 
B)  It refers to the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals. 
C)  It is a computer software system that is designed to help managers solve problems by showing how results vary when the manager alters assumptions or data. 
D)  It is a system that is used to collect, record, store, analyze, and retrieve data concerning an organization's human resources. 
E)  It refers to a performance management system that measures customer satisfaction. 
A)  It is an arrangement of machinery and equipment that streamlines the workflow and results in maximum efficiency and cost savings. 
B)  It refers to the right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals. 
C)  It is a computer software system that is designed to help managers solve problems by showing how results vary when the manager alters assumptions or data. 
D)  It is a system that is used to collect, record, store, analyze, and retrieve data concerning an organization's human resources. 
E)  It refers to a performance management system that measures customer satisfaction.

Question 17

The most popular way of empowering employees is by:

Accepted Answer

A)  narrowing the scope of jobs. 
B)  designing work so that it is performed by teams. 
C)  adopting a centralized decision-making approach. 
D)  paying bonuses to all employees regardless of contribution. 
E)  providing employees with simple, repetitive jobs. 
A)  narrowing the scope of jobs. 
B)  designing work so that it is performed by teams. 
C)  adopting a centralized decision-making approach. 
D)  paying bonuses to all employees regardless of contribution. 
E)  providing employees with simple, repetitive jobs.

Question 18

Which of the following is a way in which organizations can promote job satisfaction?

Accepted Answer

A)  They can make jobs more repetitive. 
B)  They can set up subjective performance management systems. 
C)  They can set highly abstract goals. 
D)  They can empower supervisors. 
E)  They can make jobs more interesting. 
A)  They can make jobs more repetitive. 
B)  They can set up subjective performance management systems. 
C)  They can set highly abstract goals. 
D)  They can empower supervisors. 
E)  They can make jobs more interesting.

Question 19

What are the guidelines that describe how to make the performance management system support organizational goals?

Accepted Answer

The following guidelines describe how to

Question 20

Discuss the various outcomes of a high-performance work system.

Accepted Answer

Outcomes of a high-performance work syst

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Transaction processing includes the activities required to meet government reporting requirements.

Outcomes of a high-performance work system include higher productivity and _____.

Which of the following in an organization usually makes most of the decisions about organizational structure?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

The primary focus of an HRM audit is based on:

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

The HR department of an organization can meet the needs of employees by:

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Maridings Inc.,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.This process is referred to as _____.

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Identify the statement that best defines a high-performance work system.

The most popular way of empowering employees is by:

Which of the following is a way in which organizations can promote job satisfaction?

What are the guidelines that describe how to make the performance management system support organizational goals?

Discuss the various outcomes of a high-performance work system.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Developing Employees for Future Success

Managing Employees Performance

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 9: Creating and Maintaining High-Performance Organizations

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Transaction processing includes the activities required to meet government reporting requirements.

Outcomes of a high-performance work system include higher productivity and _____.

Which of the following in an organization usually makes most of the decisions about organizational structure?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

The primary focus of an HRM audit is based on:

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

The HR department of an organization can meet the needs of employees by:

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

Maridings Inc.,an apparel manufacturer,employed a large-scale recruitment drive to hire some of the country's best fashion designers.The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns.This process is referred to as _____.

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Identify the statement that best defines a high-performance work system.

The most popular way of empowering employees is by:

Which of the following is a way in which organizations can promote job satisfaction?

What are the guidelines that describe how to make the performance management system support organizational goals?

Discuss the various outcomes of a high-performance work system.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Developing Employees for Future Success

Managing Employees Performance

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters