Exam 9: Creating and Maintaining High-Performance Organizations

To determine the outcomes of the HR functions at Vesco International,several top-level managers suggest conducting a formal review of the HR department to evaluate its functions.The CEO approves the implementation of this suggestion.In this scenario,which of the following ways to measure the effectiveness of human resource management is Vesco practicing?

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

What is an HRM audit?

Which of the following statements accurately characterizes e-HRM?

Which of the following statements is true about a learning organization?

At Wakame Beauty Solutions,Sheila created an award-winning line of lip balm,lip gloss,and lipstick after many hours of research and discussions with experts.Now,with her manager's encouragement,she frequently conducts workshops for other employees about lip color and other beauty products.In this scenario,which of the following features of Wakame Beauty Solutions is exemplified?

Teamwork and empowerment contribute to high performance when they improve _____.

In the context of an organization's human resource division,which of the following statements is true of customers?

Creating a high-performance work system is similar to traditional management practices because both treat decision making about technology,organization structure,and human resources as unrelated.

Discuss how recruitment and selection practices contribute to high performance in an organization.

Which of the following statements is true of expert systems?

Which of the following is a way in which the HR department meets the needs of strategic planners?

Ryan is an experienced employee at an organization.The latest policy implemented by the firm's management provides only new employees with bonuses and other perks for exemplary performance.Ryan has raised concerns regarding the revised policy,but management stands firm on its revised policy.Which of the following elements of a high-performance work system would most likely weaken the organization's performance?

Nicole is a new recruit at a leading IT firm.She keeps records of important client data and is given special access to certain confidential data,which is available only to her and not to others in the organization.Given the nature of her work,which of the following elements of a high-performance work system is illustrated in this scenario?

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

In a high-performance work system,task design makes jobs _____.

Most human resource information is confidential,so organizations engaging in e-HRM:

Training dollars per employee is a business indicator of the success of an HR department's training programs.

The senior management of a firm is undecided about the number of employees needed for its new project.Management uses a network of computer software systems that enables it to know the various possible outcomes required for the formation of the new project team.The type of system most likely to have been used in this case is a(n)_____.