Question 1

Expert systems:

Accepted Answer

A)  can only be used by those employees who have proven expertise in a certain area. 
B)  could cause errors if the user is fatigued or biased. 
C)  are typically unstable. 
D)  deliver quality at a very high cost. 
E)  help many people to arrive at decisions that reflect the expert's knowledge. 
A)  can only be used by those employees who have proven expertise in a certain area. 
B)  could cause errors if the user is fatigued or biased. 
C)  are typically unstable. 
D)  deliver quality at a very high cost. 
E)  help many people to arrive at decisions that reflect the expert's knowledge. E

Question 2

To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

Accepted Answer

A) True 
 B)False  True

Question 3

Which one of the following is an HRM practice that helps organizations achieve high performance?

Accepted Answer

A)  Work is performed by individuals. 
B)  Organization discourages continuous learning. 
C)  Performance management system measures customer satisfaction and quality. 
D)  Pay systems primarily reward loyalty to the company. 
E)  Technology increases costs. 
A)  Work is performed by individuals. 
B)  Organization discourages continuous learning. 
C)  Performance management system measures customer satisfaction and quality. 
D)  Pay systems primarily reward loyalty to the company. 
E)  Technology increases costs. C

Question 4

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

Accepted Answer

A)  Communication of benefits to employees 
B)  Fairness and consistency in the application of benefit policies 
C)  Promptness in handling claims 
D)  Average unemployment compensation payment 
E)  Assistance provided to line managers in reducing potential for unnecessary claims 
A)  Communication of benefits to employees 
B)  Fairness and consistency in the application of benefit policies 
C)  Promptness in handling claims 
D)  Average unemployment compensation payment 
E)  Assistance provided to line managers in reducing potential for unnecessary claims

Question 5

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

Accepted Answer

A)  downsizing 
B)  outsourcing 
C)  offshoring 
D)  automation 
E)  diversification 
A)  downsizing 
B)  outsourcing 
C)  offshoring 
D)  automation 
E)  diversification

Question 6

What is a learning organization? What are its key features?

Accepted Answer

A learning organization refers to an org

Question 7

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

Accepted Answer

A)  has a relatively limited influence over employee performance. 
B)  uses fewer and less-costly resources to perform its functions. 
C)  expends lavishly on resources. 
D)  has a more beneficial effect on the organization's performance. 
E)  ensures that all operations are legal. 
A)  has a relatively limited influence over employee performance. 
B)  uses fewer and less-costly resources to perform its functions. 
C)  expends lavishly on resources. 
D)  has a more beneficial effect on the organization's performance. 
E)  ensures that all operations are legal.

Question 8

The use of HR analytics involves measuring a program's success in terms of:

Accepted Answer

A)  whether it adopted a pro-innovation approach. 
B)  whether it was perceived as effective by external stakeholders. 
C)  whether it sustained the status quo. 
D)  whether it delivered value in an economic sense. 
E)  whether it enjoyed the support of trade unions. 
A)  whether it adopted a pro-innovation approach. 
B)  whether it was perceived as effective by external stakeholders. 
C)  whether it sustained the status quo. 
D)  whether it delivered value in an economic sense. 
E)  whether it enjoyed the support of trade unions.

Question 9

Define HR dashboard.

Accepted Answer

One of the most creative developments in

Question 10

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

Accepted Answer

A)  High employee turnover 
B)  Critical, systematic thinking 
C)  Disruptive learning 
D)  Organizational change 
E)  Organizational anarchy 
A)  High employee turnover 
B)  Critical, systematic thinking 
C)  Disruptive learning 
D)  Organizational change 
E)  Organizational anarchy

Question 11

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

Accepted Answer

A)  primarily individual contributors 
B)  enthusiastic about knowledge sharing 
C)  averse to risk taking 
D)  averse to experimentation 
E)  averse to taking initiatives 
A)  primarily individual contributors 
B)  enthusiastic about knowledge sharing 
C)  averse to risk taking 
D)  averse to experimentation 
E)  averse to taking initiatives

Question 12

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

Accepted Answer

A)  Brand reinforcement 
B)  Brand alignment 
C)  Crowdsourcing 
D)  Brand dilution 
E)  Corporate social responsibility 
A)  Brand reinforcement 
B)  Brand alignment 
C)  Crowdsourcing 
D)  Brand dilution 
E)  Corporate social responsibility

Question 13

For an organization's human resource division,"customers" are the organization's top management.

Accepted Answer

A) True 
 B)False

Question 14

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Accepted Answer

A)  burnout 
B)  cognitive job satisfaction 
C)  occupational intimacy 
D)  diminished personal accomplishment 
E)  emotional dissonance 
A)  burnout 
B)  cognitive job satisfaction 
C)  occupational intimacy 
D)  diminished personal accomplishment 
E)  emotional dissonance

Question 15

Training dollars per employee is a business indicator of the success of an HR department's training programs.

Accepted Answer

A) True 
 B)False

Question 16

How can the HR department of an organization meet the needs of strategic planners?

Accepted Answer

A)  By providing qualified staffing 
B)  Through performance management 
C)  Through rewards systems 
D)  By providing training and development 
E)  By enforcing labor law regulations 
A)  By providing qualified staffing 
B)  Through performance management 
C)  Through rewards systems 
D)  By providing training and development 
E)  By enforcing labor law regulations

Question 17

For an organization's human resource division,customers:

Accepted Answer

A)  refer specifically to the organization's shareholders. 
B)  refer specifically to the organization's offshore clients. 
C)  usually refer to the top management. 
D)  refer to the organization as a whole and its other divisions. 
E)  refer to the labor law enforcement agencies. 
A)  refer specifically to the organization's shareholders. 
B)  refer specifically to the organization's offshore clients. 
C)  usually refer to the top management. 
D)  refer to the organization as a whole and its other divisions. 
E)  refer to the labor law enforcement agencies.

Question 18

A manager wishes to test a range of assumptions on the availability of a certain skill in the labor market.He plans to enter different assumptions or data to check how the likely outcomes alter in accordance with the corresponding change in data.Which one of the following is the most suitable system for such a purpose?

Accepted Answer

A)  Decision support system 
B)  Expert system 
C)  e-HRM system 
D)  Transactional processing system 
E)  Transitional matrix 
A)  Decision support system 
B)  Expert system 
C)  e-HRM system 
D)  Transactional processing system 
E)  Transitional matrix

Question 19

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Accepted Answer

A) True 
 B)False

Question 20

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Accepted Answer

A) True 
 B)False

Expert systems:

To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

Which one of the following is an HRM practice that helps organizations achieve high performance?

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

What is a learning organization? What are its key features?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

The use of HR analytics involves measuring a program's success in terms of:

Define HR dashboard.

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

For an organization's human resource division,"customers" are the organization's top management.

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Training dollars per employee is a business indicator of the success of an HR department's training programs.

How can the HR department of an organization meet the needs of strategic planners?

For an organization's human resource division,customers:

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 16: Creating and Maintaining High-Performance Organizations

Expert systems:

To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.

Which one of the following is an HRM practice that helps organizations achieve high performance?

Which of the following is a business indicator of the success of the benefits programs implemented by the HR department of an organization?

New technology usually involves _____-that is,using equipment and information processing to perform activities that had been performed by people.

What is a learning organization? What are its key features?

In general,HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness.In this context,greater efficiency means the HR department:

The use of HR analytics involves measuring a program's success in terms of:

Define HR dashboard.

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions?

At a high-performance organization,recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting.These employees are _____.

_____ is the process of ensuring that HR policies,practices,and programs support or are congruent with an organization's overall culture or brand,including its products and services.

For an organization's human resource division,"customers" are the organization's top management.

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Training dollars per employee is a business indicator of the success of an HR department's training programs.

How can the HR department of an organization meet the needs of strategic planners?

For an organization's human resource division,customers:

A recruiter's colleagues are most useful as a source of leads to qualified job candidates than are people the recruiter communicates with only occasionally.

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters