Question 1

Organizations can promote job satisfaction by:

Accepted Answer

A)  making jobs more repetitive. 
B)  setting up subjective performance management systems. 
C)  setting highly abstract goals. 
D)  empowering supervisors. 
E)  making jobs more interesting. 
A)  making jobs more repetitive. 
B)  setting up subjective performance management systems. 
C)  setting highly abstract goals. 
D)  empowering supervisors. 
E)  making jobs more interesting.

Question 2

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Accepted Answer

A)  Assistance in identifying management potential 
B)  Organizational development activities provided by HRM department 
C)  Accuracy and clarity of information provided to managers and employees 
D)  Quality of introduction/orientation programs 
E)  Distribution of performance appraisal ratings 
A)  Assistance in identifying management potential 
B)  Organizational development activities provided by HRM department 
C)  Accuracy and clarity of information provided to managers and employees 
D)  Quality of introduction/orientation programs 
E)  Distribution of performance appraisal ratings

Question 3

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Accepted Answer

A)  A decision support system 
B)  An expert system 
C)  The intranet 
D)  A transactional processing system 
E)  The Internet 
A)  A decision support system 
B)  An expert system 
C)  The intranet 
D)  A transactional processing system 
E)  The Internet

Question 4

Transaction processing includes the activities required to meet government reporting requirements.

Accepted Answer

A) True 
 B)False

Question 5

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

Accepted Answer

A) True 
 B)False

Question 6

In a learning organization,training is viewed as:

Accepted Answer

A)  a superfluous corporate ritual. 
B)  an investment in the organization's human resources. 
C)  the only driver of continued growth and sustainability. 
D)  the primary means of retaining good employees. 
E)  a tool to minimize organizational anarchy. 
A)  a superfluous corporate ritual. 
B)  an investment in the organization's human resources. 
C)  the only driver of continued growth and sustainability. 
D)  the primary means of retaining good employees. 
E)  a tool to minimize organizational anarchy.

Question 7

An HRM audit is a formal review of the outcomes of HRM functions.

Accepted Answer

A) True 
 B)False

Question 8

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Accepted Answer

A)  Percentage of employees participating in training programs per job family 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Training dollars per employee 
E)  Quality of introduction/orientation programs 
A)  Percentage of employees participating in training programs per job family 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Training dollars per employee 
E)  Quality of introduction/orientation programs

Question 10

Merit pay,gainsharing,and profit sharing are all methods of:

Accepted Answer

A)  including employees in organizational planning. 
B)  disassociating compensation from performance measures. 
C)  disseminating organizational learning. 
D)  increasing employee participation in strategic decision making. 
E)  linking compensation to performance measures. 
A)  including employees in organizational planning. 
B)  disassociating compensation from performance measures. 
C)  disseminating organizational learning. 
D)  increasing employee participation in strategic decision making. 
E)  linking compensation to performance measures.

Question 11

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Accepted Answer

A)  graph databases 
B)  hypermedia databases 
C)  relational databases 
D)  unstructured databases 
E)  parallel databases 
A)  graph databases 
B)  hypermedia databases 
C)  relational databases 
D)  unstructured databases 
E)  parallel databases

Question 12

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

Accepted Answer

A)  continuous learning. 
B)  critical thinking. 
C)  innovation. 
D)  cognition. 
E)  groupthink. 
A)  continuous learning. 
B)  critical thinking. 
C)  innovation. 
D)  cognition. 
E)  groupthink.

Question 13

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Accepted Answer

A) True 
 B)False

Question 14

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Accepted Answer

A)  communicating the basis for decisions about pay. 
B)  disassociating compensation from performance measures. 
C)  discouraging negotiations regarding pay. 
D)  limiting employee participation in management. 
E)  limiting the use of gainsharing and profit sharing. 
A)  communicating the basis for decisions about pay. 
B)  disassociating compensation from performance measures. 
C)  discouraging negotiations regarding pay. 
D)  limiting employee participation in management. 
E)  limiting the use of gainsharing and profit sharing.

Question 15

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Accepted Answer

A)  Ratio of personnel staff to employee population 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Working relationship between organizations and HRM department 
E)  Turnover rate 
A)  Ratio of personnel staff to employee population 
B)  Percentage of employees receiving tuition refunds 
C)  Per capita (average) merit increases 
D)  Working relationship between organizations and HRM department 
E)  Turnover rate

Question 16

Which of the following is a way in which a work team can be empowered?

Accepted Answer

A)  By minimizing the team's interaction with other department or teams 
B)  By keeping roles independent and separate from one another 
C)  By charging the team with making decisions traditionally made by managers 
D)  By narrowing the scope of work done by the team and its members 
E)  By assigning management of work schedules to the manager 
A)  By minimizing the team's interaction with other department or teams 
B)  By keeping roles independent and separate from one another 
C)  By charging the team with making decisions traditionally made by managers 
D)  By narrowing the scope of work done by the team and its members 
E)  By assigning management of work schedules to the manager

Question 17

What are the guidelines that describe how to make the performance management system support organizational goals?

Accepted Answer

The following guidelines describe how to

Question 18

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an outcome of a high-performance work system?

Accepted Answer

A)  Simple, repetitive jobs 
B)  High employee turnover 
C)  High production costs 
D)  High product quality 
E)  Centralized decision making 
A)  Simple, repetitive jobs 
B)  High employee turnover 
C)  High production costs 
D)  High product quality 
E)  Centralized decision making

Question 20

High-performance work systems are characterized by high employee turnover.

Accepted Answer

A) True 
 B)False

Organizations can promote job satisfaction by:

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Transaction processing includes the activities required to meet government reporting requirements.

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

In a learning organization,training is viewed as:

An HRM audit is a formal review of the outcomes of HRM functions.

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Merit pay,gainsharing,and profit sharing are all methods of:

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Which of the following is a way in which a work team can be empowered?

What are the guidelines that describe how to make the performance management system support organizational goals?

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Which of the following is an outcome of a high-performance work system?

High-performance work systems are characterized by high employee turnover.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters

Exam 16: Creating and Maintaining High-Performance Organizations

Organizations can promote job satisfaction by:

Which of the following is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

Which of the following helps in making confidential HR-related information widely available to authorized users within an organization?

Transaction processing includes the activities required to meet government reporting requirements.

The usual way to measure customer satisfaction in the course of an HRM audit is to conduct experiments in controlled environments.

In a learning organization,training is viewed as:

An HRM audit is a formal review of the outcomes of HRM functions.

A benefit of e-HRM is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

Merit pay,gainsharing,and profit sharing are all methods of:

A standard feature of a modern HRIS is the use of _____,which store data in separate files that can be linked by common elements.

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Compensation systems can help create the conditions that contribute to high performance.Consequently,organizations can increase empowerment and job satisfaction by:

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

Which of the following is a way in which a work team can be empowered?

What are the guidelines that describe how to make the performance management system support organizational goals?

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Which of the following is an outcome of a high-performance work system?

High-performance work systems are characterized by high employee turnover.

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Separating and Retaining Employees

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters