Question 1

Discuss the primary sets of people in an organization who affect job satisfaction.What are the reasons a person may be satisfied with these people?

Accepted Answer

The two primary sets of people in an org

Question 2

An intervention designed to increase the communication and understanding of the various sets of role expectations that exist for specific employees is called:

Accepted Answer

A)  role playing. 
B)  role analysis technique. 
C)  role carve-out. 
D)  role enrichment. 
E)  role overload. 
A)  role playing. 
B)  role analysis technique. 
C)  role carve-out. 
D)  role enrichment. 
E)  role overload.

Question 3

Discuss the principles of justice that are to be followed in a system of disciplining or terminating employees.

Accepted Answer

The sensitivity of a system for discipli

Question 4

Which of the following is an example of alternative dispute resolution method?

Accepted Answer

A)  Carve-out 
B)  Employment assistance programs 
C)  Benchmarking 
D)  Arbitration 
E)  Outplacement counseling 
A)  Carve-out 
B)  Employment assistance programs 
C)  Benchmarking 
D)  Arbitration 
E)  Outplacement counseling

Question 5

Conducting personal business online during work hours is called:

Accepted Answer

A)  cybersquatting. 
B)  cyber bullying. 
C)  cyber sleeping. 
D)  cyberstalking. 
E)  cyberslacking. 
A)  cybersquatting. 
B)  cyber bullying. 
C)  cyber sleeping. 
D)  cyberstalking. 
E)  cyberslacking.

Question 6

Which of the following aspects of satisfaction is emphasized in the job description index?

Accepted Answer

A)  Outplacements 
B)  Promotions 
C)  Skills 
D)  Customers 
E)  Qualifications 
A)  Outplacements 
B)  Promotions 
C)  Skills 
D)  Customers 
E)  Qualifications

Question 7

_____ results when circumstances such as the nature of the job,supervisors and co-workers,pay levels,or the employee's own disposition cause the employee to become dissatisfied with the job.

Accepted Answer

A)  Fundamental attribution error 
B)  Due diligence 
C)  Social loafing 
D)  Job withdrawal 
E)  Cognitive dissonance 
A)  Fundamental attribution error 
B)  Due diligence 
C)  Social loafing 
D)  Job withdrawal 
E)  Cognitive dissonance

Question 8

A progressive discipline system:

Accepted Answer

A)  includes peer reviews, mediation and arbitration. 
B)  always involves four parties: the employee, the union, the company, and the courts. 
C)  communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness. 
D)  is consistent with the employment-at-will doctrine because it gives employers the power to hire-or-fire at will. 
E)  is objective, immediate, and impersonal. 
A)  includes peer reviews, mediation and arbitration. 
B)  always involves four parties: the employee, the union, the company, and the courts. 
C)  communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness. 
D)  is consistent with the employment-at-will doctrine because it gives employers the power to hire-or-fire at will. 
E)  is objective, immediate, and impersonal.

Question 9

Distinguish between involuntary and voluntary turnover,and give examples of each.

Accepted Answer

Organizations must try to ensure that go

Question 10

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Accepted Answer

A)  Outplacement counseling 
B)  Mediation 
C)  Carve-out 
D)  Arbitration 
E)  Peer review 
A)  Outplacement counseling 
B)  Mediation 
C)  Carve-out 
D)  Arbitration 
E)  Peer review

Question 11

Discuss the following approaches to discipline: hot-stove rule and progressive discipline.

Accepted Answer

According to the hot-stove rule,discipli

Question 12

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

Accepted Answer

A)  behavior change. 
B)  job coasting. 
C)  physical job withdrawal. 
D)  whistle-blowing. 
E)  emotional withdrawal. 
A)  behavior change. 
B)  job coasting. 
C)  physical job withdrawal. 
D)  whistle-blowing. 
E)  emotional withdrawal.

Question 13

Maria was recently told by the top management that they expected her to exercise more authority and leadership with her work group.Just two days prior to that,her team told her that while they appreciated the initiative she demonstrated,they expected her to be less authoritative and more democratic in the future.The term that best describes what Maria is experiencing is:

Accepted Answer

A)  role carve-out. 
B)  role distance. 
C)  role conflict. 
D)  role underload. 
E)  role autonomy. 
A)  role carve-out. 
B)  role distance. 
C)  role conflict. 
D)  role underload. 
E)  role autonomy.

Question 14

As a predictor of job dissatisfaction,nothing surpasses:

Accepted Answer

A)  the nature of the task itself. 
B)  the geographical location of the firm. 
C)  negative affectivity. 
D)  relationships with co-workers. 
E)  negative self-evaluations. 
A)  the nature of the task itself. 
B)  the geographical location of the firm. 
C)  negative affectivity. 
D)  relationships with co-workers. 
E)  negative self-evaluations.

Question 15

A(n)_____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Accepted Answer

A)  exit interview 
B)  affirmative action 
C)  carve-out 
D)  observation interview 
E)  summary dismissal 
A)  exit interview 
B)  affirmative action 
C)  carve-out 
D)  observation interview 
E)  summary dismissal

Question 16

When a decision to discharge an employee is explained and implemented in a fashion that is socially sensitive,considerate,and empathetic,it fulfills the principle of outcome fairness.

Accepted Answer

A) True 
 B)False

Question 17

When employees initiate a turnover,when the organization would prefer to keep them,it is called _____ turnover.

Accepted Answer

A)  dysfunctional 
B)  involuntary 
C)  retentive 
D)  external 
E)  voluntary 
A)  dysfunctional 
B)  involuntary 
C)  retentive 
D)  external 
E)  voluntary

Question 18

_____ is an employee's recognition that demands of the job are incompatible or contradictory.

Accepted Answer

A)  Role conflict 
B)  Role overload 
C)  Role underload 
D)  Role ambiguity 
E)  Role autonomy 
A)  Role conflict 
B)  Role overload 
C)  Role underload 
D)  Role ambiguity 
E)  Role autonomy

Question 19

The Worker Adjustment Retraining and Notification Act requires that:

Accepted Answer

A)  organizations with unionized operations negotiate any closings or layoffs that will affect employees within the bargaining unit. 
B)  organizations with more than 100 employees conduct and publicize the results of an environmental, community impact study before a plant closing that will affect at least 50 full-time employees. 
C)  organizations with 50 or more employees and $10,000 or more in federal contracts prepare and post an affirmation plan. 
D)  organizations with more than 100 employees give 60 days' notice before any closings or layoffs that will affect at least 50 full-time employees. 
E)  organizations with more than 50 employees give at least 30 days' notice before any closings or layoffs that will affect all full-time employees. 
A)  organizations with unionized operations negotiate any closings or layoffs that will affect employees within the bargaining unit. 
B)  organizations with more than 100 employees conduct and publicize the results of an environmental, community impact study before a plant closing that will affect at least 50 full-time employees. 
C)  organizations with 50 or more employees and $10,000 or more in federal contracts prepare and post an affirmation plan. 
D)  organizations with more than 100 employees give 60 days' notice before any closings or layoffs that will affect at least 50 full-time employees. 
E)  organizations with more than 50 employees give at least 30 days' notice before any closings or layoffs that will affect all full-time employees.

Question 20

Open-door policy,and mediation are generally steps within:

Accepted Answer

A)  the strategy decision-making process. 
B)  the alternative dispute resolution system. 
C)  the collective bargaining system. 
D)  the fair representation policy. 
E)  the performance appraisal program. 
A)  the strategy decision-making process. 
B)  the alternative dispute resolution system. 
C)  the collective bargaining system. 
D)  the fair representation policy. 
E)  the performance appraisal program.

Discuss the primary sets of people in an organization who affect job satisfaction.What are the reasons a person may be satisfied with these people?

An intervention designed to increase the communication and understanding of the various sets of role expectations that exist for specific employees is called:

Discuss the principles of justice that are to be followed in a system of disciplining or terminating employees.

Which of the following is an example of alternative dispute resolution method?

Conducting personal business online during work hours is called:

Which of the following aspects of satisfaction is emphasized in the job description index?

_____ results when circumstances such as the nature of the job,supervisors and co-workers,pay levels,or the employee's own disposition cause the employee to become dissatisfied with the job.

A progressive discipline system:

Distinguish between involuntary and voluntary turnover,and give examples of each.

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Discuss the following approaches to discipline: hot-stove rule and progressive discipline.

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

As a predictor of job dissatisfaction,nothing surpasses:

A(n)_____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

When a decision to discharge an employee is explained and implemented in a fashion that is socially sensitive,considerate,and empathetic,it fulfills the principle of outcome fairness.

When employees initiate a turnover,when the organization would prefer to keep them,it is called _____ turnover.

_____ is an employee's recognition that demands of the job are incompatible or contradictory.

The Worker Adjustment Retraining and Notification Act requires that:

Open-door policy,and mediation are generally steps within:

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Creating and Maintaining High-Performance Organizations

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Exam 10: Separating and Retaining Employees

Discuss the primary sets of people in an organization who affect job satisfaction.What are the reasons a person may be satisfied with these people?

An intervention designed to increase the communication and understanding of the various sets of role expectations that exist for specific employees is called:

Discuss the principles of justice that are to be followed in a system of disciplining or terminating employees.

Which of the following is an example of alternative dispute resolution method?

Conducting personal business online during work hours is called:

Which of the following aspects of satisfaction is emphasized in the job description index?

_____ results when circumstances such as the nature of the job,supervisors and co-workers,pay levels,or the employee's own disposition cause the employee to become dissatisfied with the job.

A progressive discipline system:

Distinguish between involuntary and voluntary turnover,and give examples of each.

____ is a process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Discuss the following approaches to discipline: hot-stove rule and progressive discipline.

In terms of job dissatisfaction,an employee who calls in sick or arrives to work late is engaging in:

As a predictor of job dissatisfaction,nothing surpasses:

A(n)_____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

When a decision to discharge an employee is explained and implemented in a fashion that is socially sensitive,considerate,and empathetic,it fulfills the principle of outcome fairness.

When employees initiate a turnover,when the organization would prefer to keep them,it is called _____ turnover.

_____ is an employee's recognition that demands of the job are incompatible or contradictory.

The Worker Adjustment Retraining and Notification Act requires that:

Open-door policy,and mediation are generally steps within:

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Managing Employees Performance

Developing Employees for Future Success

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Creating and Maintaining High-Performance Organizations

Filters