Exam 10: Separating and Retaining Employees

Selma is a single mother who works full-time and attends to the needs of her two young children.Selma has opted to work from home for a short period after one her children had a road accident.Even though she works from home she often feels a lot of pressure in balancing her work and looking after her children.The term that best characterizes what Selma is experiencing is:

In the role analysis technique,role occupant refers to:

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

The two primary sets of people in an organization who most affect job satisfaction are co-workers and customers.

The amount of income associated with each job is called the:

Job involvement is a judgment that the organization carried out its actions in a way that took the employee's feelings into account.

The Job Descriptive Index is an example of a job satisfaction instrument.

Generally,organizations encourage voluntary turnover among top management since it is inexpensive.

The decision reached in a(n)_____ is binding upon both parties.

Based on the expectation that two people in conflict should first try to arrive at a settlement together,organizations have a policy of making managers available to hear complaints.Typically,the first "open door" is that of the employee's:

After an organization downsizes,it may expect so much of the remaining employees.This high expectation and demand results in a state of _____ for the employees.

Creating a formal discipline process is a primary responsibility of the human resource department.

An employee refuses an employer's request to falsify the contents of a report to the EEOC.The employer subsequently discharges the worker for "not following orders." Identify the exception to the at-will-employment doctrine that the employee is like to choose when he/she files a wrongful discharge suit.

Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.

Outplacement counseling programs are:

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Which of the following has the primary responsibility of creating a formal discipline process for the workplace?

Thomas Fenton reprimanded five of his employees for coming to work drunk after a lunch outing.The next week,Thomas fired another employee for being drunk at work.The employees under Thomas can conclude a lack of _____ in dealing with employees being drunk at work.

Explain what job withdrawal is and discuss the four types of conditions that leads up to it.

If employers covered by the _____ do not inform the employees (and their union,if applicable)of layoffs,they may have to provide back pay and fringe benefits and pay penalties as well.