Question 1

It is best to be in the natural child ego state if the person with whom you are interacting is in the adult ego state.

Accepted Answer

A) True 
 B)False

Question 2

You have been asked out on a date by a coworker you are not attracted to. In fact, you don't really like the person. Which of the following is an assertive behavioral response?

Accepted Answer

A)  Agree to go out on the date. 
B)  "Are you kidding me? I wouldn't go out with you." 
C)  "I'm sorry, but you're not my type." 
D)  "I'm sorry, but I'm busy that night." 
A)  Agree to go out on the date. 
B)  "Are you kidding me? I wouldn't go out with you." 
C)  "I'm sorry, but you're not my type." 
D)  "I'm sorry, but I'm busy that night."

Question 3

Felix and Hannah have to conduct a market survey for a client. They cannot decide how to divide the work between them. Finally, they agree that Felix will be in charge of preparing the survey questionnaire and the presentation file while Hannah will take care of analyzing the data and presenting the findings to the client. Which of the following conflict management styles have the two used here?

Accepted Answer

A)  Avoiding 
B)  Accommodating 
C)  Collaborating 
D)  Compromising 
A)  Avoiding 
B)  Accommodating 
C)  Collaborating 
D)  Compromising

Question 4

What are the primary reasons for conflict? What can be done to avoid conflict?

Accepted Answer

Communication problems or conflicts aris

Question 5

Confronters are successful at resolving conflict when they wait long enough before confronting the other party and do it in an emotional state.

Accepted Answer

A) True 
 B)False

Question 6

The _____ uses probing responses that show curiosity, fun, fantasy, or impulsiveness.

Accepted Answer

A)  sympathetic parent 
B)  critical parent 
C)  natural child 
D)  adapted child 
A)  sympathetic parent 
B)  critical parent 
C)  natural child 
D)  adapted child

Question 7

What is transactional analysis? Describe the three ego states of transactional analysis.

Accepted Answer

Transactional analysis (TA) is a method

Question 8

Which of the following is an advantage of the forcing style of conflict management?

Accepted Answer

A)  Maintaining relationships that would be hurt through conflict resolution 
B)  Making better organizational decisions 
C)  Curbing hostility and resentment 
D)  Choosing the best solution to the conflict 
A)  Maintaining relationships that would be hurt through conflict resolution 
B)  Making better organizational decisions 
C)  Curbing hostility and resentment 
D)  Choosing the best solution to the conflict

It is best to be in the natural child ego state if the person with whom you are interacting is in the adult ego state.

You have been asked out on a date by a coworker you are not attracted to. In fact, you don't really like the person. Which of the following is an assertive behavioral response?

What are the primary reasons for conflict? What can be done to avoid conflict?

Confronters are successful at resolving conflict when they wait long enough before confronting the other party and do it in an emotional state.

The _____ uses probing responses that show curiosity, fun, fantasy, or impulsiveness.

What is transactional analysis? Describe the three ego states of transactional analysis.

Which of the following is an advantage of the forcing style of conflict management?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters

Exam 6: Dealing With Conflict

It is best to be in the natural child ego state if the person with whom you are interacting is in the adult ego state.

You have been asked out on a date by a coworker you are not attracted to. In fact, you don't really like the person. Which of the following is an assertive behavioral response?

What are the primary reasons for conflict? What can be done to avoid conflict?

Confronters are successful at resolving conflict when they wait long enough before confronting the other party and do it in an emotional state.

The _____ uses probing responses that show curiosity, fun, fantasy, or impulsiveness.

What is transactional analysis? Describe the three ego states of transactional analysis.

Which of the following is an advantage of the forcing style of conflict management?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters