Question 1

Which of the following phrases will a passive person most likely use?

Accepted Answer

A)  "You need to know…" 
B)  "No. I won't be able to…" 
C)  "I would like…" 
D)  "I don't want to bother you, but…" 
A)  "You need to know…" 
B)  "No. I won't be able to…" 
C)  "I would like…" 
D)  "I don't want to bother you, but…"

Question 2

The first step in responding to conflict resolution is to:

Accepted Answer

A)  plan to maintain ownership of the problem using the XYZ model. 
B)  have each party state his or her complaint using the XYZ model. 
C)  make an agreement for change. 
D)  listen to and paraphrase the problem using the XYZ model. 
A)  plan to maintain ownership of the problem using the XYZ model. 
B)  have each party state his or her complaint using the XYZ model. 
C)  make an agreement for change. 
D)  listen to and paraphrase the problem using the XYZ model.

Question 3

The accommodating approach is unassertive and cooperative.

Accepted Answer

A) True 
 B)False

Question 4

People low on the personality adjustment dimension, using aggressive behavior, are more apt to become angry and violent.

Accepted Answer

A) True 
 B)False

Question 5

Stroking is any behavior that implies recognition of another's presence.

Accepted Answer

A) True 
 B)False

Question 6

Crossed transactions occur when a message seems to be coming from one ego state, but in reality it is coming from another.

Accepted Answer

A) True 
 B)False

Question 7

The collaborating style is appropriate when time is short.

Accepted Answer

A) True 
 B)False

Question 8

Select a person you know who is consistently aggressive. Do people let this person get his or her way? Do you? What is the best way to deal with an aggressive person? What is the best way to deal with a passive-aggressive person?

Accepted Answer

I know someone who is consistently aggre

Question 9

The _____ responds with confrontational advising responses that express rebelliousness.

Accepted Answer

A)  sympathetic parent 
B)  critical parent 
C)  natural child 
D)  adapted child 
A)  sympathetic parent 
B)  critical parent 
C)  natural child 
D)  adapted child

Question 10

Assertiveness is the process of expressing thoughts and feelings while getting what one wants through any possible way.

Accepted Answer

A) True 
 B)False

Question 11

In a(n) _____ transaction, the sender of a message gets the intended response from the receiver.

Accepted Answer

A)  crossed 
B)  ulterior 
C)  complementary 
D)  concealed 
A)  crossed 
B)  ulterior 
C)  complementary 
D)  concealed

Question 12

Select a person you know who is consistently assertive. Do people tend to respect this person, and does this person have effective human relations? Do you have effective human relations? What will you do to improve your assertiveness?

Accepted Answer

I know a colleague at work who is consis

Question 13

Recall an occasion of violence at school or work. Describe the situation. Were there signs that violence was coming? What can you do to help prevent violence?

Accepted Answer

I'm sorry,

Question 14

Some people intentionally use ulterior transactions to get what they want without others knowing it. Are ulterior transactions ethical?

Accepted Answer

Ulterior transactions refer to interacti

Question 15

_____ behavior comes primarily through the obedient child or supportive parent ego state.

Accepted Answer

Passive or

Question 16

Workplace violence is often spontaneous.

Accepted Answer

A) True 
 B)False

Question 17

The collaborating conflict style user attempts to resolve the conflict through assertive give-and-take concessions.

Accepted Answer

A) True 
 B)False

Question 18

"Please review these figures by Monday and give me a report." "I'll have it ready first thing in the morning." Which of the following transactions is this an example of?

Accepted Answer

A)  Crossed 
B)  Complementary 
C)  Responsive 
D)  Ulterior 
A)  Crossed 
B)  Complementary 
C)  Responsive 
D)  Ulterior

Question 19

Which of the following is one of the main reasons for conflict?

Accepted Answer

A)  People tend to be empathic toward their colleagues. 
B)  People try to find humor in difficult situations. 
C)  People assume that their expectations match the ones others have. 
D)  People use reflecting statements to aggravate a problem. 
A)  People tend to be empathic toward their colleagues. 
B)  People try to find humor in difficult situations. 
C)  People assume that their expectations match the ones others have. 
D)  People use reflecting statements to aggravate a problem.

Question 20

"Can you help me arrange tomorrow's schedule?" "Sure. I don't mind" (thinking-I'll arrange it to my convenience). Which of the following transactions is this an example of?

Accepted Answer

A)  Crossed 
B)  Complementary 
C)  Responsive 
D)  Ulterior 
A)  Crossed 
B)  Complementary 
C)  Responsive 
D)  Ulterior

Which of the following phrases will a passive person most likely use?

The first step in responding to conflict resolution is to:

The accommodating approach is unassertive and cooperative.

People low on the personality adjustment dimension, using aggressive behavior, are more apt to become angry and violent.

Stroking is any behavior that implies recognition of another's presence.

Crossed transactions occur when a message seems to be coming from one ego state, but in reality it is coming from another.

The collaborating style is appropriate when time is short.

Select a person you know who is consistently aggressive. Do people let this person get his or her way? Do you? What is the best way to deal with an aggressive person? What is the best way to deal with a passive-aggressive person?

The _____ responds with confrontational advising responses that express rebelliousness.

Assertiveness is the process of expressing thoughts and feelings while getting what one wants through any possible way.

In a(n) _____ transaction, the sender of a message gets the intended response from the receiver.

Select a person you know who is consistently assertive. Do people tend to respect this person, and does this person have effective human relations? Do you have effective human relations? What will you do to improve your assertiveness?

Recall an occasion of violence at school or work. Describe the situation. Were there signs that violence was coming? What can you do to help prevent violence?

Some people intentionally use ulterior transactions to get what they want without others knowing it. Are ulterior transactions ethical?

_____ behavior comes primarily through the obedient child or supportive parent ego state.

Workplace violence is often spontaneous.

The collaborating conflict style user attempts to resolve the conflict through assertive give-and-take concessions.

"Please review these figures by Monday and give me a report." "I'll have it ready first thing in the morning." Which of the following transactions is this an example of?

Which of the following is one of the main reasons for conflict?

"Can you help me arrange tomorrow's schedule?" "Sure. I don't mind" (thinking-I'll arrange it to my convenience). Which of the following transactions is this an example of?

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Exam 6: Dealing With Conflict

Which of the following phrases will a passive person most likely use?

The first step in responding to conflict resolution is to:

The accommodating approach is unassertive and cooperative.

People low on the personality adjustment dimension, using aggressive behavior, are more apt to become angry and violent.

Stroking is any behavior that implies recognition of another's presence.

Crossed transactions occur when a message seems to be coming from one ego state, but in reality it is coming from another.

The collaborating style is appropriate when time is short.

Select a person you know who is consistently aggressive. Do people let this person get his or her way? Do you? What is the best way to deal with an aggressive person? What is the best way to deal with a passive-aggressive person?

The _____ responds with confrontational advising responses that express rebelliousness.

Assertiveness is the process of expressing thoughts and feelings while getting what one wants through any possible way.

In a(n) _____ transaction, the sender of a message gets the intended response from the receiver.

Select a person you know who is consistently assertive. Do people tend to respect this person, and does this person have effective human relations? Do you have effective human relations? What will you do to improve your assertiveness?

Recall an occasion of violence at school or work. Describe the situation. Were there signs that violence was coming? What can you do to help prevent violence?

Some people intentionally use ulterior transactions to get what they want without others knowing it. Are ulterior transactions ethical?

_____ behavior comes primarily through the obedient child or supportive parent ego state.

Workplace violence is often spontaneous.

The collaborating conflict style user attempts to resolve the conflict through assertive give-and-take concessions.

"Please review these figures by Monday and give me a report." "I'll have it ready first thing in the morning." Which of the following transactions is this an example of?

Which of the following is one of the main reasons for conflict?

"Can you help me arrange tomorrow's schedule?" "Sure. I don't mind" (thinking-I'll arrange it to my convenience). Which of the following transactions is this an example of?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters