Exam 6: Dealing With Conflict

_____ comes primarily through the adapted child and the critical parent ego states.

Michelle has a packed schedule for the entire week. Her colleague asks her to help with the induction program scheduled for the company's new recruits. Michelle agrees to help. Which of the following conflict management styles is Michelle using?

Identify the differences between passive, aggressive, and assertive behavior.

The _____ conflict style user attempts to resolve the conflict through assertive give-and-take concessions.

Explain the three types of transactions.

_____ behavior is generally the most effective method of getting what you want while not taking advantage of others.

You have been bringing in food and drinks and putting them in the refrigerator at work. Your coworker, Chris, has been taking them without asking. You don't think it's fair for Chris to take your food and drinks. Which of the following would you say as your XYZ statement to initiate conflict resolution?

Amanda always reaches work half an hour late. However her boss, Jill, never confronts her about her tardiness. Which of the following conflict management styles is Jill using?

Describe the four steps of assertive behavior.

The XYZ model describes a problem in terms of _____.

"I missed out on some figures and now I have to redo the entire report." "It happens to all of us at some point." Which of the following transactions is this an example of?

Describe a conflict you observed in an organization, preferably an organization with which you are, or were associated. Explain the conflict in terms of the people involved and the reasons for the conflict.

"It's not really important, but I was wondering if I could talk to you about my annual raise." This is an example of a(n) _____ response.

Very little conflict within an organization is a sign of well-thought out management practices.

Which of the following helps one get rid of anger?

Which of the following is a step in initiating conflict resolution?

_____ is any behavior that implies recognition of another's presence.

The _____ conflict style user attempts to resolve the conflict by passively giving in to the other party.

Give an example of a conflict situation you face or have faced. Identify and explain the appropriate conflict management style to use.

Which of the following helps one deal with the anger of others?