Question 1

In _____, a person appears to be in one ego state, but his or her behavior comes from a different ego state.

Accepted Answer

an ulterio

Question 2

Select a person you know who is consistently passive. Do people take advantage of this person, such as getting them to do more work? Do you? Is it ethical to take advantage of passive people?

Accepted Answer

I know someone who is consistently passi

Question 3

The very first step toward preventing workplace violence is:

Accepted Answer

A)  training all employees to deal with anger. 
B)  screening job applicants with violent histories. 
C)  hiring a security agency to prevent any untoward incident from taking place. 
D)  creating a written policy addressing workplace violence. 
A)  training all employees to deal with anger. 
B)  screening job applicants with violent histories. 
C)  hiring a security agency to prevent any untoward incident from taking place. 
D)  creating a written policy addressing workplace violence.

Question 4

Collaboration is not always appropriate in supervisor-employee conflicts.

Accepted Answer

A) True 
 B)False

Question 5

_____ is a method of understanding behavior in interpersonal dynamics.

Accepted Answer

Transactio

Question 6

The advantage of the forcing conflict management style is that better organizational decisions will be made rather than less effective, compromised decisions.

Accepted Answer

A) True 
 B)False

Question 7

People in the _____ ego state respond in ways that show curiosity, fun, joyfulness, and fantasy.

Accepted Answer

The answer of People in the _____ ego state respond...

Question 8

Identify your present or a past boss's life position and use of stroking.

Accepted Answer

My present boss's life position seems to

Question 9

Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. What type of conflict management style is this?

Accepted Answer

A)  Avoiding 
B)  Collaborating 
C)  Accommodating 
D)  Compromising 
A)  Avoiding 
B)  Collaborating 
C)  Accommodating 
D)  Compromising

Question 10

List some ways to effectively get rid of one's anger.

Accepted Answer

What one thinks about affects how he/she

Question 11

A manager assigns merit raises to employees based on performance. An employee comes to the manager to complain about not getting a higher merit raise. Which of the following is an adult response?

Accepted Answer

A)  "I want to know why I didn't get a larger merit raise." 
B)  "Bill got a larger merit raise than I did. Will you please explain what Bill does that I don't so that I can do better the next round?" 
C)  "It's your job to give objective and fair merit raises. So why didn't you do it?" 
D)  "You were not fair in giving me that merit raise. I'm a better worker than the two people who got the largest raises?" 
A)  "I want to know why I didn't get a larger merit raise." 
B)  "Bill got a larger merit raise than I did. Will you please explain what Bill does that I don't so that I can do better the next round?" 
C)  "It's your job to give objective and fair merit raises. So why didn't you do it?" 
D)  "You were not fair in giving me that merit raise. I'm a better worker than the two people who got the largest raises?"

Question 12

In a(n) _____ transaction, the sender does not get the expected response.

Accepted Answer

A)  crossed 
B)  ulterior 
C)  complementary 
D)  concealed 
A)  crossed 
B)  ulterior 
C)  complementary 
D)  concealed

Question 13

Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?

Accepted Answer

Transactional Analysis (TA) was indeed d

Question 14

Give an example of a complementary transaction you experienced. Be sure to identify the ego states involved.

Accepted Answer

One example of a complementary transacti

Question 15

What are the ways in which an organization can prevent violence in the workplace?

Accepted Answer

The number one preventive method is to t

Question 16

Describe the five conflict management styles.

Accepted Answer

The five conflict management styles are:

Question 17

Give an example of a crossed transaction you experienced. Be sure to identify the ego states involved.

Accepted Answer

One example of a crossed transaction I e

Question 18

The user of the _____ style attempts to resolve a conflict by using aggressive behavior.

Accepted Answer

A)  forcing 
B)  avoiding 
C)  accommodating 
D)  compromising 
A)  forcing 
B)  avoiding 
C)  accommodating 
D)  compromising

Question 19

Recall an example of when you used or observed passive-aggressive behavior. How did it affect human relations?

Accepted Answer

I recall a time when I observed passive-

Question 20

Recall a situation in which someone was angry with you, preferably your boss. What was the cause of the anger? Did the person display any signs of potential violence? If so, what were they? How well did the person deal with his or her anger? Give the specific tips the person did and did not follow.

Accepted Answer

I'm sorry, I cannot provide a real situa

In _____, a person appears to be in one ego state, but his or her behavior comes from a different ego state.

Select a person you know who is consistently passive. Do people take advantage of this person, such as getting them to do more work? Do you? Is it ethical to take advantage of passive people?

The very first step toward preventing workplace violence is:

Collaboration is not always appropriate in supervisor-employee conflicts.

_____ is a method of understanding behavior in interpersonal dynamics.

The advantage of the forcing conflict management style is that better organizational decisions will be made rather than less effective, compromised decisions.

People in the _____ ego state respond in ways that show curiosity, fun, joyfulness, and fantasy.

Identify your present or a past boss's life position and use of stroking.

Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. What type of conflict management style is this?

List some ways to effectively get rid of one's anger.

A manager assigns merit raises to employees based on performance. An employee comes to the manager to complain about not getting a higher merit raise. Which of the following is an adult response?

In a(n) _____ transaction, the sender does not get the expected response.

Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?

Give an example of a complementary transaction you experienced. Be sure to identify the ego states involved.

What are the ways in which an organization can prevent violence in the workplace?

Describe the five conflict management styles.

Give an example of a crossed transaction you experienced. Be sure to identify the ego states involved.

The user of the _____ style attempts to resolve a conflict by using aggressive behavior.

Recall an example of when you used or observed passive-aggressive behavior. How did it affect human relations?

Recall a situation in which someone was angry with you, preferably your boss. What was the cause of the anger? Did the person display any signs of potential violence? If so, what were they? How well did the person deal with his or her anger? Give the specific tips the person did and did not follow.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

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Exam 6: Dealing With Conflict

In _____, a person appears to be in one ego state, but his or her behavior comes from a different ego state.

Select a person you know who is consistently passive. Do people take advantage of this person, such as getting them to do more work? Do you? Is it ethical to take advantage of passive people?

The very first step toward preventing workplace violence is:

Collaboration is not always appropriate in supervisor-employee conflicts.

_____ is a method of understanding behavior in interpersonal dynamics.

The advantage of the forcing conflict management style is that better organizational decisions will be made rather than less effective, compromised decisions.

People in the _____ ego state respond in ways that show curiosity, fun, joyfulness, and fantasy.

Identify your present or a past boss's life position and use of stroking.

Keeping in mind the uncertain economic conditions, the workers at a steel plant agree to a lower wage package in exchange for job security. What type of conflict management style is this?

List some ways to effectively get rid of one's anger.

A manager assigns merit raises to employees based on performance. An employee comes to the manager to complain about not getting a higher merit raise. Which of the following is an adult response?

In a(n) _____ transaction, the sender does not get the expected response.

Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?

Give an example of a complementary transaction you experienced. Be sure to identify the ego states involved.

What are the ways in which an organization can prevent violence in the workplace?

Describe the five conflict management styles.

Give an example of a crossed transaction you experienced. Be sure to identify the ego states involved.

The user of the _____ style attempts to resolve a conflict by using aggressive behavior.

Recall an example of when you used or observed passive-aggressive behavior. How did it affect human relations?

Recall a situation in which someone was angry with you, preferably your boss. What was the cause of the anger? Did the person display any signs of potential violence? If so, what were they? How well did the person deal with his or her anger? Give the specific tips the person did and did not follow.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters