Exam 2: Management Theory: Essential Background for the Successful Manager

Olde Manufacturing, a parts supplier to the auto industry, has been using the behavioral approach to management for over 100 years. However, since that method of management is too simplistic for practical use, Olde should begin implementing the newer and more sophisticated human relations movement approach to management.

A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.

The five parts of a system are inputs, outputs, transformational processes, monitoring, and feedback.

The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors. This is an example of the ______ technique.

Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals; therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions; this is an example of _____.

When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.

Joseph Juran defined quality as "fitness for use," which meant that ____.

Quality is seen as one of the most important ways of adding value to products and services, thereby distinguishing them from those of competitors.

When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ____.

Explain the contingency viewpoint. Give an example.

Mary Parker Follett believed that organizations should be under heavy management control, with managers resolving conflicts and controlling the work process.

That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____.

A-Plus Manufacturing has a policy of using statistical sampling to locate errors by testing just some (rather than all) of the items in a particular production run. This strategy of minimizing errors is known as synergy.

According to Fayol, the major functions of management are planning, monitoring, leading, and motivating.

The systems viewpoint sees organizations as entities made up of interrelated parts known as ____.