Exam 2: Management Theory: Essential Background for the Successful Manager

A local furniture retailer routinely develops and acquires new knowledge, and the employees communicate what they learn to other employees, so the company is able to modify its behavior to reflect what they have learned. This organization is an example of a learning organization.

The five ingredients of a learning organization are acquiring knowledge, training, studying knowledge, pondering, and monitoring employees.

Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____.

Mary Parker Follett anticipated some of today's concepts, such as _____.

Right Motors calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Right and the dealer's service. This is an example of a(n) ___ system.

Quality assurance focuses on the performance of workers, urging employees to strive for "minimal defects."

Management science stresses the use of rational, science-based techniques and mathematical models to improve _____.

The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____.

Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective.

Peter Drucker, a famous 19^th-century socialist, opposed capitalism and many current business theories.

When managing her company, Priya, the owner of ABC Manufacturing, utilizes the behavioral viewpoint of management, which emphasizes ways to manage work more efficiently.

George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.

The historical perspective of management includes three viewpoints-systems, contingency, and quality management.

Motion studies broke down each worker's job into basic physical motions and then trained workers to use the methods of their best-performing coworkers.

Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____.

In our time, the word bureaucracy has come to have negative associations: impersonality, inflexibility, red tape, and a molasses-like response to problems.

Abraham Maslow proposed the ____.

During a manager's meeting, Paula, a district manager, discussed how to handle sensitive employee issues, and indicated correctly that management is really just an art.

Gary Hamel of the Management Innovation Lab suggests that core beliefs about an organization can be rooted out by repeatedly asking the right questions, such as, "Is this a belief worth challenging?" or "Is this belief universally valid?"

A problem with the classical viewpoint is that it does not consider overall company and global problems and goals.