Exam 2: Management Theory: Essential Background for the Successful Manager

Explain one of Mary Parker Follett's ideas on how organizations should become more democratic. Give an example.

Abraham Maslow said that all needs are equal in importance and need to be satisfied daily.

The field of behavioral science includes _____.

An open system continually interacts with its environment, so it receives feedback from the outside environment.

The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.

The systems viewpoint regards parts making up the whole system as ____.

Explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.

Carmakers have broken down automobile manufacturing into its basic tasks, such as on an assembly line, because the application of scientific methods and job specialization boosts productivity.

The father of scientific management is _____.

Olivia, the general manager of a bowling center, believes in her workers and that they are responsible and capable employees, so that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager.

To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to focus on the major functions of management, which include ______.

Thomas has been studying Hugo Munsterberg's suggestions, and like Munsterberg, Thomas believes that psychologists can contribute to industry by _____.

Hugo Munsterberg was known as ____.

For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. So when some of ABC's competition responded to what customers need and started offering copiers with new technology, ABC lost much of its market share. ABC utilizes a(n) ____ system.

Joe, a plant manager, was interested in utilizing the differential rate system of scientific management in his factory because it suggested paying workers less to cut costs when production first increased.

The classical viewpoint of management emphasized ways to manage work more efficiently.

Management science focuses on using behavioral techniques to aid in problem solving and decision making.

Don, a restaurant manager and MBA student, was reflecting on a how he can apply the classical management viewpoint in his store from a recent class, which supposes his employees are rational in their decisions.

The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.

The just-in-time approach, which comes under the term lean management, allows organizations to obtain supplies from vendors only as they are needed in the factory.