Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

_______ is an approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions.

(Multiple Choice)

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Question 21

Discuss the necessity of satisfying customer demands.List some of the general product attributes or qualities that most customers prefer.

(Essay)

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Question 22

A _________ is a written agreement that details factors such as responsibilities, resource commitments, budgets, time lines, and development milestones.

(Multiple Choice)

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Question 23

Define the two principal types of innovation.What is the main difference between them?

(Essay)

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Question 24

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

(True/False)

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Question 25

Using advancements in technology, an eyewear manufacturer continues to improve the quality of prescription lenses.This is an example of

(Multiple Choice)

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Question 26

In a _____ layout, machines are organized so that each operation needed to manufacture a product or process is performed at workstations arranged in a fixed sequence.

(Multiple Choice)

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Question 27

A carpet cleaning company charges more than its competitors, but the company is still sought after by customers since they provide a more reliable and higher quality service.Explain why achieving superior quality is so important for this company.

(Essay)

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Question 28

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

(Multiple Choice)

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Question 29

A(n) _____ is a series of functional activities needed to transform inputs into finished goods or services.

(Multiple Choice)

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Question 30

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

(Multiple Choice)

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Question 31

Discuss the four specific ways in which managers can lower costs or increase differentiation to obtain a competitive advantage.

(Essay)

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Question 32

Successful implementation of TQM requires substantial cooperation between

(Multiple Choice)

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Question 33

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

(Multiple Choice)

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Question 34

The first step in a stage-gate development funnel is to

(Multiple Choice)

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Question 35

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers

(Multiple Choice)

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Question 36

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

(True/False)

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Question 37

________ management is the development of a set of functional-level strategies that support a company's business-level strategy and strengthen its competitive advantage.

(Multiple Choice)

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Question 38

The main aim of flexible manufacturing is to

(Multiple Choice)

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Question 39

Which of the following statements is true about increasing the efficiency of an operating system?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 100

_______ is an approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions.

Discuss the necessity of satisfying customer demands.List some of the general product attributes or qualities that most customers prefer.

A _________ is a written agreement that details factors such as responsibilities, resource commitments, budgets, time lines, and development milestones.

Define the two principal types of innovation.What is the main difference between them?

Innovation refers to producing goods and services that have attributes-such as design, styling, performance, and reliability-that customers perceive as being superior to those found in competing products.

Using advancements in technology, an eyewear manufacturer continues to improve the quality of prescription lenses.This is an example of

In a _____ layout, machines are organized so that each operation needed to manufacture a product or process is performed at workstations arranged in a fixed sequence.

A carpet cleaning company charges more than its competitors, but the company is still sought after by customers since they provide a more reliable and higher quality service.Explain why achieving superior quality is so important for this company.

A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.

A(n) _____ is a series of functional activities needed to transform inputs into finished goods or services.

Self-managed teams use _____, in which different teams assemble each component part and then send those parts to a final assembly team.

Discuss the four specific ways in which managers can lower costs or increase differentiation to obtain a competitive advantage.

Successful implementation of TQM requires substantial cooperation between

Which of the following should an organization do in order to obtain a competitive advantage through superior innovation?

The first step in a stage-gate development funnel is to

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers

Soliciting information and suggestions about improvements from employees is one of the steps in implementing a successful TQM program.

________ management is the development of a set of functional-level strategies that support a company's business-level strategy and strengthen its competitive advantage.

The main aim of flexible manufacturing is to

Which of the following statements is true about increasing the efficiency of an operating system?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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