Exam 9: Value Chain Management: Functional Strategies for Competitive Advantage

Incremental product innovation results in the development of new, often radically different, kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Which of the following statements is true about total quality management (TQM)?

_____ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

In order to design for ease of production, a company should

To decrease product defects, materials managers must work closely with _____ to improve the quality of the raw materials and obtained parts.

Sawyer Outfits manufactures baby clothes.The company has worked hard to develop function strategies to deliver customers desired product attributes.The company is likely to see costs grow out of control if it

_____ is a technique that uses IT to develop an ongoing relationship with the purchasers or buyers of an organization's product to maximize the value an organization can deliver to them over time.

Total quality management (TQM) is a technique that focuses on

Charlotte introduced the use of empowered self-managed teams at her production plant.She can expect

_______ is the development of new, often radically different, kinds of goods and services.

A tire company's products are more expensive than those offered by its competitors, but are still sought after by customers since they are more durable and perform better under harsh conditions.The tire company, in this case, has achieved competitive advantage through

Which of the following is true about the members of a self-managed team?

An organization gains competitive advantage when it

The goal of Six Sigma is to improve a company's quality to only _____ defects per million by systematically altering the way all the processes involved in value chain activities are performed.

Which of the following is essential for implementing a successful total quality management program?

Six Sigma shares with TQM its focus on improving value chain processes to increase

For converting inputs into outputs, _____ is responsible for creating, assembling, or providing a good or service.

What are self-managed teams? Define process reengineering.Discuss how they individually affect efficiency.

What does a cross-functional team need to be successful?

The goal of Six Sigma is to improve a company's quality to only six defects per million.