Question 1

_____ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Accepted Answer

A) Human 
B) Technical 
C) Conceptual 
D) Structural 
E) Departmental 
A) Human 
B) Technical 
C) Conceptual 
D) Structural 
E) Departmental

Question 2

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise.The company innovated a new product with unique value.This is an example of using

Accepted Answer

A) competitive advantage. 
B) core competency. 
C) empowerment. 
D) management skills. 
E) management strategies. 
A) competitive advantage. 
B) core competency. 
C) empowerment. 
D) management skills. 
E) management strategies.

Question 3

Which of the following is true of middle managers?

Accepted Answer

A) They are often called supervisors. 
B) They are responsible for daily supervision of the nonmanagerial employees. 
C) They make specific decisions about the production of goods and services. 
D) They are responsible for the performance of all departments. 
E) They establish long-term organizational goals. 
A) They are often called supervisors. 
B) They are responsible for daily supervision of the nonmanagerial employees. 
C) They make specific decisions about the production of goods and services. 
D) They are responsible for the performance of all departments. 
E) They establish long-term organizational goals.

Question 4

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work.According to Mintzberg, he is performing the role of a

Accepted Answer

A) figurehead. 
B) negotiator. 
C) monitor. 
D) liaison. 
E) resource allocator. 
A) figurehead. 
B) negotiator. 
C) monitor. 
D) liaison. 
E) resource allocator.

Question 5

_______ was recently named the top U.S.company for diversity.

Accepted Answer

A) Wyndham Worldwide 
B) JP Morgan Chase 
C) Dell 
D) AT&T 
E) Aetna 
A) Wyndham Worldwide 
B) JP Morgan Chase 
C) Dell 
D) AT&T 
E) Aetna

Question 6

Middle managers are responsible for

Accepted Answer

A) the daily supervision of the nonmanagerial employees. 
B) fine-tuning and developing the skills of top managers. 
C) establishing the organization's goals and visions. 
D) finding the best way to use resources to achieve organizational goals. 
E) creating the top-management team. 
A) the daily supervision of the nonmanagerial employees. 
B) fine-tuning and developing the skills of top managers. 
C) establishing the organization's goals and visions. 
D) finding the best way to use resources to achieve organizational goals. 
E) creating the top-management team.

Question 7

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 8

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field.In this instance, Bob was promoted because of his _____ skills.

Accepted Answer

A) conceptual 
B) planning 
C) human 
D) technical 
E) leading 
A) conceptual 
B) planning 
C) human 
D) technical 
E) leading

Question 9

How has technology transformed the entertainment industry? Explain how these changes have created new challenges for managers.

Accepted Answer

Consumers increasingly prefer to watch d

Question 10

First-line managers typically supervise middle managers.

Accepted Answer

A) True 
 B)False

Question 11

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company.According to Mintzberg's typology, in doing so, he is performing the role of a

Accepted Answer

A) liaison. 
B) disturbance handler. 
C) monitor. 
D) disseminator. 
E) figurehead. 
A) liaison. 
B) disturbance handler. 
C) monitor. 
D) disseminator. 
E) figurehead.

Question 12

The Clear Image Devices Company designs and develops imaging equipment.It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

Accepted Answer

A) product that customers want, but that is too expensive for them to buy. 
B) product that customers want at a quality and price they can afford. 
C) low-quality product that customers do not want. 
D) high-quality product that customers do not want. 
E) high-quality product that the company makes a profit on. 
A) product that customers want, but that is too expensive for them to buy. 
B) product that customers want at a quality and price they can afford. 
C) low-quality product that customers do not want. 
D) high-quality product that customers do not want. 
E) high-quality product that the company makes a profit on.

Question 13

______ is the process of creating new or improved products that customers want.

Accepted Answer

A) Competitive advantage 
B) Total quality management 
C) Turnaround management 
D) Innovation 
E) Core competency 
A) Competitive advantage 
B) Total quality management 
C) Turnaround management 
D) Innovation 
E) Core competency

Question 14

Which of the following is true of top managers?

Accepted Answer

A) They are often called supervisors. 
B) They are responsible for daily supervision of the nonmanagerial employees. 
C) They spend more time leading and controlling than planning and organizing. 
D) They do not establish organizational goals. 
E) They have cross-departmental responsibility. 
A) They are often called supervisors. 
B) They are responsible for daily supervision of the nonmanagerial employees. 
C) They spend more time leading and controlling than planning and organizing. 
D) They do not establish organizational goals. 
E) They have cross-departmental responsibility.

Question 15

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals.This is an example of

Accepted Answer

A) organizational input. 
B) diversification. 
C) organizational performance. 
D) product development. 
E) differentiation. 
A) organizational input. 
B) diversification. 
C) organizational performance. 
D) product development. 
E) differentiation.

Question 16

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue.The quality that Jim displays here is efficiency.

Accepted Answer

A) True 
 B)False

Question 17

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

Accepted Answer

A) Planning 
B) Leading 
C) Reviewing 
D) Controlling 
E) Organizing 
A) Planning 
B) Leading 
C) Reviewing 
D) Controlling 
E) Organizing

Question 18

To increase effectiveness, middle managers

Accepted Answer

A) suggest ways to use resources to improve customer service. 
B) evaluate whether the organization's goals are appropriate. 
C) suggest ways to use resources to improve production. 
D) suggest ways use resources to cut costs. 
E) evaluate the performance of all departments. 
A) suggest ways to use resources to improve customer service. 
B) evaluate whether the organization's goals are appropriate. 
C) suggest ways to use resources to improve production. 
D) suggest ways use resources to cut costs. 
E) evaluate the performance of all departments.

Question 19

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

Accepted Answer

A) True 
 B)False

Question 20

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

Accepted Answer

A) True 
 B)False

_____ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise.The company innovated a new product with unique value.This is an example of using

Which of the following is true of middle managers?

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work.According to Mintzberg, he is performing the role of a

_______ was recently named the top U.S.company for diversity.

Middle managers are responsible for

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field.In this instance, Bob was promoted because of his _____ skills.

How has technology transformed the entertainment industry? Explain how these changes have created new challenges for managers.

First-line managers typically supervise middle managers.

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company.According to Mintzberg's typology, in doing so, he is performing the role of a

The Clear Image Devices Company designs and develops imaging equipment.It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

______ is the process of creating new or improved products that customers want.

Which of the following is true of top managers?

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals.This is an example of

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue.The quality that Jim displays here is efficiency.

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

To increase effectiveness, middle managers

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 1: Managers and Managing

_____ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise.The company innovated a new product with unique value.This is an example of using

Which of the following is true of middle managers?

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work.According to Mintzberg, he is performing the role of a

_______ was recently named the top U.S.company for diversity.

Middle managers are responsible for

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field.In this instance, Bob was promoted because of his _____ skills.

How has technology transformed the entertainment industry? Explain how these changes have created new challenges for managers.

First-line managers typically supervise middle managers.

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company.According to Mintzberg's typology, in doing so, he is performing the role of a

The Clear Image Devices Company designs and develops imaging equipment.It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

______ is the process of creating new or improved products that customers want.

Which of the following is true of top managers?

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals.This is an example of

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue.The quality that Jim displays here is efficiency.

_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

To increase effectiveness, middle managers

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently.

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters