Question 1

Performance behaviors are usually easy to measure and obvious¾just read the psychological contract.

Accepted Answer

A) True 
 B)False

Question 2

Earthlink is interested in achieving name recognition with grassroots America.Its marketing department has developed three possible plans,all of which involve the sponsorship of country music concerts.Using ____ thinking,the manager was able to see that while the performers are all country music singers,each appeals to a different segment of the country music market.

Accepted Answer

A) differentiated 
B) divergent 
C) cognitive 
D) creative 
E) convergent 
A) differentiated 
B) divergent 
C) cognitive 
D) creative 
E) convergent

Question 3

When an individual does not show up for work it is called ____________________.

Accepted Answer

The answer of When an individual does not show up...

Question 4

Some smokers block out negative information about the health effects of smoking because they do not want to change their behavior.They are using

Accepted Answer

A) selective perception. 
B) perception. 
C) objective reality. 
D) stereotyping. 
E) perceived reality. 
A) selective perception. 
B) perception. 
C) objective reality. 
D) stereotyping. 
E) perceived reality.

Question 5

Japanese managers believe harmony leads to creativity at work.

Accepted Answer

A) True 
 B)False

Question 6

Susan ordered printer ink from Dell.Two of the four items were defective.Susan says she does not like Dell.She was on the phone for an hour trying to get replacements.Susan knows Dell has bad customer service.This reflects the ____________________ component of her attitude about the company.

Accepted Answer

The answer of Susan ordered printer ink from Dell.Two of...

Question 7

Jared called in sick so he could go golfing.This is an example of

Accepted Answer

A) turnover. 
B) role conflict. 
C) absenteeism. 
D) verification. 
E) introversion. 
A) turnover. 
B) role conflict. 
C) absenteeism. 
D) verification. 
E) introversion.

Question 8

Claudia is trying to develop a communications plan for a new plant opening.She puts in many hours of overtime and eventually gives up and goes home without finishing the project.She is experiencing which response to stress?

Accepted Answer

A) Alarm 
B) Resistance 
C) Exhaustion 
D) Cognitive dissonance 
E) None of these. 
A) Alarm 
B) Resistance 
C) Exhaustion 
D) Cognitive dissonance 
E) None of these.

Question 9

At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ that can lead to stress.

Accepted Answer

A) task demands 
B) physical demands 
C) role demands 
D) interpersonal demands 
E) all of these 
A) task demands 
B) physical demands 
C) role demands 
D) interpersonal demands 
E) all of these

Question 10

The relationship between stress and performance

Accepted Answer

A) is such that there can be too much stress or too little stress. 
B) tends to be similar to a learning curve. 
C) is negative. 
D) is positive. 
E) has yet to be researched properly. 
A) is such that there can be too much stress or too little stress. 
B) tends to be similar to a learning curve. 
C) is negative. 
D) is positive. 
E) has yet to be researched properly.

Question 11

Assume that the employees in your organization do not have high levels of job satisfaction or organizational commitment.How will you go about trying to improve these attitudes?

Accepted Answer

Improving job satisfaction and organizat

Question 12

Nadine observes that every time Peter calls in sick,it is the day after he resents one of her decisions.Nadine makes this attribution based on

Accepted Answer

A) consensus. 
B) consistency. 
C) distinctiveness. 
D) turnover. 
E) absenteeism. 
A) consensus. 
B) consistency. 
C) distinctiveness. 
D) turnover. 
E) absenteeism.

Question 13

What is emotional intelligence? Do you think it can be taught in a college classroom? Why? Why not?

Accepted Answer

Emotional intelligence refers to the abi

Question 14

Assessing skills and performance is far more complex than measuring attitudes and personality.

Accepted Answer

A) True 
 B)False

Question 15

Absenteeism occurs when an individual does not show up for work because of a feigned illness.

Accepted Answer

A) True 
 B)False

Question 16

Are you a Type A or Type B personality? Do you want to stay that way? Why or why not? Do you ever exhibit behavior associated with the other Type?

Accepted Answer

I would say that I am more of a Type A p

Question 17

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

Accepted Answer

A) Behavior 
B) Perception 
C) Attribution 
D) Personality 
E) Motivation 
A) Behavior 
B) Perception 
C) Attribution 
D) Personality 
E) Motivation

Question 18

A person's ability to get along with others in an organization is known as

Accepted Answer

A) locus of control. 
B) conscientiousness. 
C) Machiavellianism. 
D) authoritarianism. 
E) agreeableness. 
A) locus of control. 
B) conscientiousness. 
C) Machiavellianism. 
D) authoritarianism. 
E) agreeableness.

Question 19

The Myers-Briggs Type Indicator suggests the more introverted,sensing,feeling,and perceiving an employee is the better his performance at work will be.

Accepted Answer

A) True 
 B)False

Question 20

GAS is the acronym for ___________________________________ Syndrome.

Accepted Answer

The answer of GAS is the acronym for ___________________________________ Syndrome....

Performance behaviors are usually easy to measure and obvious¾just read the psychological contract.

When an individual does not show up for work it is called ____________________.

Some smokers block out negative information about the health effects of smoking because they do not want to change their behavior.They are using

Japanese managers believe harmony leads to creativity at work.

Susan ordered printer ink from Dell.Two of the four items were defective.Susan says she does not like Dell.She was on the phone for an hour trying to get replacements.Susan knows Dell has bad customer service.This reflects the ____________________ component of her attitude about the company.

Jared called in sick so he could go golfing.This is an example of

Claudia is trying to develop a communications plan for a new plant opening.She puts in many hours of overtime and eventually gives up and goes home without finishing the project.She is experiencing which response to stress?

At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ that can lead to stress.

The relationship between stress and performance

Assume that the employees in your organization do not have high levels of job satisfaction or organizational commitment.How will you go about trying to improve these attitudes?

Nadine observes that every time Peter calls in sick,it is the day after he resents one of her decisions.Nadine makes this attribution based on

What is emotional intelligence? Do you think it can be taught in a college classroom? Why? Why not?

Assessing skills and performance is far more complex than measuring attitudes and personality.

Absenteeism occurs when an individual does not show up for work because of a feigned illness.

Are you a Type A or Type B personality? Do you want to stay that way? Why or why not? Do you ever exhibit behavior associated with the other Type?

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

A person's ability to get along with others in an organization is known as

The Myers-Briggs Type Indicator suggests the more introverted,sensing,feeling,and perceiving an employee is the better his performance at work will be.

GAS is the acronym for ___________________________________ Syndrome.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 9: Basic Elements of Individual Behavior in Organizations

Performance behaviors are usually easy to measure and obvious¾just read the psychological contract.

When an individual does not show up for work it is called ____________________.

Some smokers block out negative information about the health effects of smoking because they do not want to change their behavior.They are using

Japanese managers believe harmony leads to creativity at work.

Susan ordered printer ink from Dell.Two of the four items were defective.Susan says she does not like Dell.She was on the phone for an hour trying to get replacements.Susan knows Dell has bad customer service.This reflects the ____________________ component of her attitude about the company.

Jared called in sick so he could go golfing.This is an example of

Claudia is trying to develop a communications plan for a new plant opening.She puts in many hours of overtime and eventually gives up and goes home without finishing the project.She is experiencing which response to stress?

At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ that can lead to stress.

The relationship between stress and performance

Assume that the employees in your organization do not have high levels of job satisfaction or organizational commitment.How will you go about trying to improve these attitudes?

Nadine observes that every time Peter calls in sick,it is the day after he resents one of her decisions.Nadine makes this attribution based on

What is emotional intelligence? Do you think it can be taught in a college classroom? Why? Why not?

Assessing skills and performance is far more complex than measuring attitudes and personality.

Absenteeism occurs when an individual does not show up for work because of a feigned illness.

Are you a Type A or Type B personality? Do you want to stay that way? Why or why not? Do you ever exhibit behavior associated with the other Type?

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

A person's ability to get along with others in an organization is known as

The Myers-Briggs Type Indicator suggests the more introverted,sensing,feeling,and perceiving an employee is the better his performance at work will be.

GAS is the acronym for ___________________________________ Syndrome.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters