Question 1

Which of the following is NOT a characteristic of a group in an organization?

Accepted Answer

A) It has a specific number of people. 
B) Its members regularly interact. 
C) It is created to accomplish a goal. 
D) It can evolve inside the normal organization structural boundaries. 
E) It can evolve outside the normal organization structural boundaries. 
A) It has a specific number of people. 
B) Its members regularly interact. 
C) It is created to accomplish a goal. 
D) It can evolve inside the normal organization structural boundaries. 
E) It can evolve outside the normal organization structural boundaries.

Question 2

How a group member performs in the group is known as the perceived role.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is NOT a suggested way for managers to control conflict?

Accepted Answer

A) Expanding the resource base 
B) Enhancing coordination of interdependence 
C) Setting superordinate goals 
D) Matching personalities and work habits of employees 
E) Hiring outsiders to shape up things 
A) Expanding the resource base 
B) Enhancing coordination of interdependence 
C) Setting superordinate goals 
D) Matching personalities and work habits of employees 
E) Hiring outsiders to shape up things

Question 4

When informal leaders work counter to the goals of the organization,they can cause significant difficulties.

Accepted Answer

A) True 
 B)False

Question 5

Negotiation is a form of conflict resolution.

Accepted Answer

A) True 
 B)False

Question 6

A(n)____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

Accepted Answer

A) functional 
B) task 
C) interest 
D) work team 
E) None of these. 
A) functional 
B) task 
C) interest 
D) work team 
E) None of these.

Question 7

The standards of behavior that a group accepts for its members are called

Accepted Answer

A) norms. 
B) roles. 
C) rules. 
D) customs. 
E) values. 
A) norms. 
B) roles. 
C) rules. 
D) customs. 
E) values.

Question 8

The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage.

Accepted Answer

A) storming 
B) performing 
C) norming 
D) forming 
E) conforming 
A) storming 
B) performing 
C) norming 
D) forming 
E) conforming

Question 9

Dale is correct when he says,"Conflict is based on disagreement and therefore is bad for organizations and should be eliminated."

Accepted Answer

A) True 
 B)False

Question 10

Human resources had four people interview applicants.They each posted their comments on an internal blog.Each of them picked a candidate for a position.This is a(n)

Accepted Answer

A) virtual team. 
B) interest group. 
C) informal group. 
D) task force. 
E) functional unit. 
A) virtual team. 
B) interest group. 
C) informal group. 
D) task force. 
E) functional unit.

Question 11

____________________ ____________________ ____________________,expanding the resource base,or matching personalities of workers are all methods of controlling conflict.

Accepted Answer

Setting su

Question 12

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

Accepted Answer

A) personality conflict. 
B) different beliefs. 
C) excessive competitiveness. 
D) interdependencies. 
E) superordinate goals. 
A) personality conflict. 
B) different beliefs. 
C) excessive competitiveness. 
D) interdependencies. 
E) superordinate goals.

Question 13

State University has 106 professors.Ninety-eight of them are democrats.The eight republicans are all in the same department,which gets ostracized by the others.This example shows pressure for

Accepted Answer

A) norm conformity. 
B) group cohesiveness. 
C) norm generalization. 
D) norm variation. 
E) role reversal. 
A) norm conformity. 
B) group cohesiveness. 
C) norm generalization. 
D) norm variation. 
E) role reversal.

Question 14

Which of the following is characteristic of a task group?

Accepted Answer

A) Created to accomplish a wide range of purposes 
B) Formed by the members 
C) Has a stated or implied time horizon 
D) Can be an autonomous work group or a functional group 
E) Purposes may not be consistent with those of the organization 
A) Created to accomplish a wide range of purposes 
B) Formed by the members 
C) Has a stated or implied time horizon 
D) Can be an autonomous work group or a functional group 
E) Purposes may not be consistent with those of the organization

Question 15

Which of the following is the role in which the group members actually communicate their expectations to a group member?

Accepted Answer

A) The enacted role 
B) The intrasender role 
C) The expected role 
D) The sent role 
E) The received role 
A) The enacted role 
B) The intrasender role 
C) The expected role 
D) The sent role 
E) The received role

Question 16

Walter says he cares about his employees,but every time they try to talk to him he only talks about himself.This is an example of ____ conflict.

Accepted Answer

A) person-role 
B) interrole 
C) intrasender 
D) intersender 
E) None of these. 
A) person-role 
B) interrole 
C) intrasender 
D) intersender 
E) None of these.

Question 17

The only relationship between conflict and performance is that as conflict increases,performance increases.

Accepted Answer

A) True 
 B)False

Question 18

On the television show Mad Men,Roger has more experience in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the

Accepted Answer

A) formal leader. 
B) informal leader. 
C) task specialist. 
D) maintenance specialist. 
E) hero. 
A) formal leader. 
B) informal leader. 
C) task specialist. 
D) maintenance specialist. 
E) hero.

Question 19

A "personality clash" is another name for intrapersonal conflict.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following are role episodes through which the roles of the group generally evolve?

Accepted Answer

A) The sent role 
B) The perceived role 
C) The enacted role 
D) All of these. 
E) Only "the sent role" and "the perceived role". 
A) The sent role 
B) The perceived role 
C) The enacted role 
D) All of these. 
E) Only "the sent role" and "the perceived role".

Which of the following is NOT a characteristic of a group in an organization?

How a group member performs in the group is known as the perceived role.

Which of the following is NOT a suggested way for managers to control conflict?

When informal leaders work counter to the goals of the organization,they can cause significant difficulties.

Negotiation is a form of conflict resolution.

A(n)____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

The standards of behavior that a group accepts for its members are called

The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage.

Dale is correct when he says,"Conflict is based on disagreement and therefore is bad for organizations and should be eliminated."

Human resources had four people interview applicants.They each posted their comments on an internal blog.Each of them picked a candidate for a position.This is a(n)

,expanding the resource base,or matching personalities of workers are all methods of controlling conflict.

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

State University has 106 professors.Ninety-eight of them are democrats.The eight republicans are all in the same department,which gets ostracized by the others.This example shows pressure for

Which of the following is characteristic of a task group?

Which of the following is the role in which the group members actually communicate their expectations to a group member?

Walter says he cares about his employees,but every time they try to talk to him he only talks about himself.This is an example of ____ conflict.

The only relationship between conflict and performance is that as conflict increases,performance increases.

On the television show Mad Men,Roger has more experience in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the

A "personality clash" is another name for intrapersonal conflict.

Which of the following are role episodes through which the roles of the group generally evolve?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 13: Managing Work Groups and Teams

Which of the following is NOT a characteristic of a group in an organization?

How a group member performs in the group is known as the perceived role.

Which of the following is NOT a suggested way for managers to control conflict?

When informal leaders work counter to the goals of the organization,they can cause significant difficulties.

Negotiation is a form of conflict resolution.

A(n)____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

The standards of behavior that a group accepts for its members are called

The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage.

Dale is correct when he says,"Conflict is based on disagreement and therefore is bad for organizations and should be eliminated."

Human resources had four people interview applicants.They each posted their comments on an internal blog.Each of them picked a candidate for a position.This is a(n)

____________________ ____________________ ____________________,expanding the resource base,or matching personalities of workers are all methods of controlling conflict.

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

State University has 106 professors.Ninety-eight of them are democrats.The eight republicans are all in the same department,which gets ostracized by the others.This example shows pressure for

Which of the following is characteristic of a task group?

Which of the following is the role in which the group members actually communicate their expectations to a group member?

Walter says he cares about his employees,but every time they try to talk to him he only talks about himself.This is an example of ____ conflict.

The only relationship between conflict and performance is that as conflict increases,performance increases.

On the television show Mad Men,Roger has more experience in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the

A "personality clash" is another name for intrapersonal conflict.

Which of the following are role episodes through which the roles of the group generally evolve?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

,expanding the resource base,or matching personalities of workers are all methods of controlling conflict.