Exam 12: Building and Managing Human Resources

The attempt by managers to estimate the qualifications and the number of employees an organization will need, given its goals and strategies, is the process of ________.

A manager interviews a series of job applicants and asks each applicant whatever he feels like asking without trying to ask all of the applicants the same questions. This is known as a(n) ________.

General Motors tests applicants for autoworker positions on their mechanical dexterity in an attempt to determine if they have the capability to perform an assembly-line job. This is an example of ________ testing.

Managers can use a variety of selection tools to weed out and sort job applicants in order to appraise their potential for being good performers on a job. Briefly discuss the different types of paper-and-pencil tests and physical ability tests.

The NLRB conducts certification elections, which are held among the employees of an organization, to determine whether they want a union to represent their interests.

Explain the role of classroom instruction in training programs.

Managers face contemporary challenges such as managing HIV-positive employees, managing older workers, and eliminating sexual harassment. These arise out of the ________ environment of business.

The process of identifying and describing in writing the tasks, duties, and responsibilities for a specific job results in a job ________.

Feedback from a performance appraisal system can serve a developmental purpose for managers.

The act that made it legal for workers to organize into unions was the ________.

Outsourcing is the process of using in-house suppliers and manufacturers to produce goods and services.

A software firm has an opening for a software programmer. Jason, the HR manager, is making a list of all the tasks, duties, and responsibilities that make up a software programmer's job. He then lists the knowledge, skills, and abilities that a candidate should possess in order for him/her to perform the job. This is the process of developing a job ________.

A large publishing company contracts with a freelance writer for the task of copyediting a new manuscript, instead of hiring a full-time copyeditor. This is an example of ________.

Title VII of the 1964 Civil Rights Act prohibits discrimination in hiring, but not in working conditions.

Kevin, a middle manager, calls an impromptu meeting to discuss the progress of product development with his subordinates and plans to ask for suggestions to improve their performance. In the context of performance appraisal, what is the approach employed by Kevin?

The classroom instruction that focuses on allowing trainees to either directly participate in or watch others perform actual job activities in a simulated setting is called ________.

The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as ________.

The process by which managers determine the relative qualifications of job applicants for an open position is known as ________.

A sales manager for a Ford Motor Co. dealer evaluates each one of his sales staff monthly on the basis of the number of new cars sold during the past month. This is a(n) ________ type of appraisal.

A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility. This is known as ________.