Exam 12: Building and Managing Human Resources

Appraisals that are dependent on managers' perceptions of traits, behaviors, or results are called ________ appraisals.

The goal of EEO is to ensure that all citizens have an equal opportunity to obtain employment regardless of their gender, race, country of origin, religion, age, or disabilities.

Tests that assess the skills of a job applicant that are necessary for the successful performance of a job are known as ________ tests.

Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization.

The development approach in which an experienced member of an organization provides advice and guidance to a less experienced member, a protégé, is called ________.

Newly hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is the HRM process of ________.

An appraisal that provides clear information about what employees are doing right and wrong and how they can improve their performance is called a ________ appraisal.

Benefit structure is the arrangement of jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics.

Justify how on-the-job training is beneficial for employees of an organization, giving some examples.

Karen is a manager in a large restaurant chain, and she wants to use situational interview questions while interviewing server candidates. A situational interview question Karen can ask is ________.

When interviewers present a job applicant with a scenario that is likely to occur on the job and ask the applicant how he/she would respond, this type of question is known as a(n) ________ interview question.

An individual who contacts an organization and applies for a job in that organization without being asked to do so by anyone in that organization is referred to as ________.

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire. This is the HRM process of ________.

Low wages give an organization a cost advantage and help ensure that an organization is going to be able to recruit, select, and retain high performers.

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is ________.

External and internal recruiting have both advantages and disadvantages for the organization. Discuss the advantages and the disadvantages of both of these types of recruiting.

The degree to which a test measures what it is supposed to measure is called the ________ of the test.

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in ________.

All of the job applicants for a sales position are asked "What would you do when a customer complains that it takes too long to receive service?" This type of question is known as a(n) ________ interview question.

Describe collective bargaining.