Exam 12: Building and Managing Human Resources

A performance appraisal, which includes an employee's peers or coworkers, subordinates, supervisors, and sometimes even clients, is called a ________ appraisal.

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as a job ________.

Objective appraisals are based on facts and are likely to be numerical.

Unions exist primarily because ________.

An organization reimburses managers for graduate school tuition whenever they receive a grade of A or B in management-related courses. This component of the HRM process is ________.

An appraisal that focuses on relatively enduring human characteristics but that is difficult for employees to use to improve their performance is called a ________ appraisal.

In general, unstructured job interviews work better than structured job interviews in the selection process of organizations.

In the selection process managers use the ________ tool.

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through ________.

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and ________.

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

Outsourcing of jobs works best for jobs that require problem solving and creativity.

A job applicant calls a former college professor and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of ________.

A manager evaluates a subordinate's job performance and his contributions to the organization. This is known as the process of ________.

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve its goals is known as ________.

While providing effective performance feedback to an employee, which of the following is an effective approach for a manager?

Tests that measure a job applicant's performance on actual tasks of the job are known as ________ tests.

When managers hire contract employees who are not regular employees of their organization to produce goods and services, it is known as ________.

Six Sigma programs ________.

The arrangement of jobs into categories reflecting their relative importance to the organization and its goals, level of skills required, and other characteristics is called ________.