Exam 12: Building and Managing Human Resources

How do good labor relations contribute to a good working relationship? Explain the importance of maintaining a balance between all the five components with an example.

Which of the following can provide managers with the information they need to make good human resources decisions about how to train,motivate,and reward organizational members?

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Each component of an HRM system influences the others,and all five must fit together Explain the components of recruitment and selection and training and development.

In the United States,which of the following laws requires male and female employees to be paid the same if they perform equal work?

All of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?" Which of the following best describes this type of interviewing?

Performance tests measure job applicants' performance on actual job tasks.

The process by which managers determine the relative qualifications of job applicants for an open position is known as:

In a 360-degree appraisal,a variety of people,beginning with the manager and including peers or coworkers,subordinates,superiors,and sometimes even customers or clients,appraise a manager's performance.

Karen is a manager in a large restaurant chain.She wants to use situational interview questions while interviewing candidates for the post of servers.Which of the following question would she ask?

Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization.

Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job.This is an example of which component of the HRM process?

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the _____ of the test.

General Motors tests applicants for autoworker positions on their mechanical dexterity in an attempt to determine if they have the capability of performing an assembly-line job.This is an example of:

Outsourcing reduces the flexibility of managers.

Tests that measure a job applicant's performance on actual tasks of the job are known as:

Which of the following best explains managers' attempts to estimate the qualifications and the numbers of employees an organization will need given its goals and strategies?

Prior to designing a training and development program for managers,a human resource specialist attempts to determine which managers require training and what types of skills and knowledge these managers require to develop.This process is known as:

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

When managers present a job applicant with a scenario that is likely to occur on the job and ask the applicant how he/she would respond,this type of interview is known as a(n):