Question 1

What are the three main criteria for a good subject line?

Accepted Answer

A good subject line meets three criteria

Question 2

List out the order in which a transmittal should be organized.

Accepted Answer

A transmittal should be organized in the

Question 3

Wikis are an online form of content knowledge management used by companies to advertise products for consumers.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following should be undertaken while using a pattern of organization in a message?

Accepted Answer

A)  Understand the rationale or logic behind each of the patterns 
B)  Realize that the pattern cannot be modified or changed when necessary 
C)  Know that every message with the basic pattern will have all elements listed 
D)  Understand that one can always present several elements in one paragraph 
E)  Realize that one can never have several paragraphs for just one element 
A)  Understand the rationale or logic behind each of the patterns 
B)  Realize that the pattern cannot be modified or changed when necessary 
C)  Know that every message with the basic pattern will have all elements listed 
D)  Understand that one can always present several elements in one paragraph 
E)  Realize that one can never have several paragraphs for just one element

Question 5

For which of the following purposes are e-mails commonly used?

Accepted Answer

A)  To avoid leaving behind a paper trail 
B)  To ensure readers respond immediately 
C)  To solve a problem when time is crucial 
D)  To undertake controversial activities 
E)  To save time and money 
A)  To avoid leaving behind a paper trail 
B)  To ensure readers respond immediately 
C)  To solve a problem when time is crucial 
D)  To undertake controversial activities 
E)  To save time and money

Question 6

While praising or congratulating people in a message,it is important to make the praise sound sincere by offering specifics.

Accepted Answer

A) True 
 B)False

Question 7

List out some common purposes of using e-mails.

Accepted Answer

E-mails are commonly used for the follow

Question 8

An informative message has the primary purpose of deemphasizing any negative elements.

Accepted Answer

A) True 
 B)False

Question 9

Goodwill endings should focus on the reader's hobbies,family,or personal life.

Accepted Answer

A) True 
 B)False

Question 10

What are informative and positive messages? Explain.

Accepted Answer

A message is informative when the receiv

Question 11

Cindy Cole is a public relations executive at an educational institution and needs to invite Florence Woods,a renowned author for the annual function in March.She knows that Woods has a busy schedule and travels around the globe for her work.Which of the following should Cole undertake while composing her e-mail keeping in mind Woods' time restraints?

Accepted Answer

A)  Put important details about the annual meet in the middle paragraph 
B)  Use an overview if the e-mail is less than one screen long 
C)  Limit the e-mail to the main topic of the annual meet 
D)  Avoid using headings if her e-mail is more than one screen long 
E)  Use off-topic materials to make the e-mail interesting 
A)  Put important details about the annual meet in the middle paragraph 
B)  Use an overview if the e-mail is less than one screen long 
C)  Limit the e-mail to the main topic of the annual meet 
D)  Avoid using headings if her e-mail is more than one screen long 
E)  Use off-topic materials to make the e-mail interesting

Question 12

Which of the following is a function of telepresence?

Accepted Answer

A)  It creates virtual meetings that are almost lifelike. 
B)  It allows users to conduct word processing. 
C)  It facilitates sending and receiving of e-mails. 
D)  It helps users make telephone calls. 
E)  It facilitates access to a range of web sites. 
A)  It creates virtual meetings that are almost lifelike. 
B)  It allows users to conduct word processing. 
C)  It facilitates sending and receiving of e-mails. 
D)  It helps users make telephone calls. 
E)  It facilitates access to a range of web sites.

Question 13

Which of the following would be considered as an example of a positive message?

Accepted Answer

A)  Offering details to employees about insurance benefits that the company offers 
B)  Informing employees of upcoming cutbacks on costs due to a financial crisis 
C)  Requesting monthly progress reports from the members of the sales staff 
D)  Offering criticism and evident loopholes in a subordinate's presentation 
E)  Providing employees sales target figures to be achieved for the upcoming quarter 
A)  Offering details to employees about insurance benefits that the company offers 
B)  Informing employees of upcoming cutbacks on costs due to a financial crisis 
C)  Requesting monthly progress reports from the members of the sales staff 
D)  Offering criticism and evident loopholes in a subordinate's presentation 
E)  Providing employees sales target figures to be achieved for the upcoming quarter

Question 14

A way to ensure that an e-mail gets read is to use important information in the subject line.

Accepted Answer

A) True 
 B)False

Question 15

While sending messages with an attachment,one should avoid the most vital information in the e-mail.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following should be undertaken to manage information efficiently in messages?

Accepted Answer

A)  Place new material in the centre of a message 
B)  Use overviews if a message is short and concise 
C)  Use bullets while answering multiple questions 
D)  Use color to highlight new information 
E)  Place crucial information in an attachment 
A)  Place new material in the centre of a message 
B)  Use overviews if a message is short and concise 
C)  Use bullets while answering multiple questions 
D)  Use color to highlight new information 
E)  Place crucial information in an attachment

Question 17

Instant messages should be used specifically for long messages on critical issues such as getting feedback on a report or negotiating a price.

Accepted Answer

A) True 
 B)False

Question 18

Widgets are tiny software programs that can be dragged,dropped,and embedded into social media sites.

Accepted Answer

A) True 
 B)False

Question 19

Edward Meyer has recently joined a new project for which he needs to regularly coordinate with his colleague,Ken Bradley to discuss project activities.He understands that the content of their communication needs to be confidential and leaves no paper trail.In addition,through this communication,he wants to establish a good working relation with Bradley for future projects.What common media should Meyer use to establish communication efficiently with Bradley?

Accepted Answer

Meyer should use face-to-face visits to

Question 20

When are phone calls a good choice to convey a message?

Accepted Answer

Phone calls are a good choice for commun

What are the three main criteria for a good subject line?

List out the order in which a transmittal should be organized.

Wikis are an online form of content knowledge management used by companies to advertise products for consumers.

Which of the following should be undertaken while using a pattern of organization in a message?

For which of the following purposes are e-mails commonly used?

While praising or congratulating people in a message,it is important to make the praise sound sincere by offering specifics.

List out some common purposes of using e-mails.

An informative message has the primary purpose of deemphasizing any negative elements.

Goodwill endings should focus on the reader's hobbies,family,or personal life.

What are informative and positive messages? Explain.

Which of the following is a function of telepresence?

Which of the following would be considered as an example of a positive message?

A way to ensure that an e-mail gets read is to use important information in the subject line.

While sending messages with an attachment,one should avoid the most vital information in the e-mail.

Which of the following should be undertaken to manage information efficiently in messages?

Instant messages should be used specifically for long messages on critical issues such as getting feedback on a report or negotiating a price.

Widgets are tiny software programs that can be dragged,dropped,and embedded into social media sites.

When are phone calls a good choice to convey a message?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Navigating the Business Communication Environment

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Delivering Negative Messages

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters

Exam 9: Sharing Informative and Positive Messages With Appropriate Technology

What are the three main criteria for a good subject line?

List out the order in which a transmittal should be organized.

Wikis are an online form of content knowledge management used by companies to advertise products for consumers.

Which of the following should be undertaken while using a pattern of organization in a message?

For which of the following purposes are e-mails commonly used?

While praising or congratulating people in a message,it is important to make the praise sound sincere by offering specifics.

List out some common purposes of using e-mails.

An informative message has the primary purpose of deemphasizing any negative elements.

Goodwill endings should focus on the reader's hobbies,family,or personal life.

What are informative and positive messages? Explain.

Which of the following is a function of telepresence?

Which of the following would be considered as an example of a positive message?

A way to ensure that an e-mail gets read is to use important information in the subject line.

While sending messages with an attachment,one should avoid the most vital information in the e-mail.

Which of the following should be undertaken to manage information efficiently in messages?

Instant messages should be used specifically for long messages on critical issues such as getting feedback on a report or negotiating a price.

Widgets are tiny software programs that can be dragged,dropped,and embedded into social media sites.

When are phone calls a good choice to convey a message?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Navigating the Business Communication Environment

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Delivering Negative Messages

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters