Exam 4: Navigating the Business Communication Environment

A person's body language may be indicated through one's facial expressions,eye contact,gestures,posture,and body positions.

A common reason for not reporting ethical misconduct is loyalty of employees to colleagues,managers,or the company.

What key guidelines should one follow to reduce listening errors caused by misinterpretation?

Discuss the trend of work-life balance in business communication.

Katherine Anderson recently joined as a communications executive at a new travel company.Over the last few days,she has noticed that the company has an informal work culture and very different from the one at the previous organization she worked in.Which of the following are most likely to be a characteristic of Anderson's new work culture?

Which of the following is true of ethics in business communication in today's world?

Sarah Roswell works at a software company in Indonesia and recently wrote a report on "Corporate Social Responsibility." In her report,she explained how in the past decade,Indonesia has witnessed severe impacts of climate change.She states that several large multinational companies are making a paradigm shift to renewable energy to tackle the problem of climate change.She suggests that lowering the company's carbon footprint is a good step toward corporate social responsibility.Which of the following is Roswell's report influenced by?

Which of the following needs to be undertaken to avoid listening errors from misinterpretation?

After a conversation,it is important to avoid writing points from the conversation because it implies that the person does not remember key points.

People who do not know each other well and feel more comfortable with one another if a piece of furniture separates them is an example of a spatial cue.

In order to reduce listening errors,one should ignore instructions that seem unnecessary.

You-attitude is more useful for listening than it is for writing.

A _____ refers to an informal source of company information.

Lillian works as a climate campaigner at an environmental organization in China.In the past few months,she has been working on multiple projects which has left her drained.She shares her work woes with Victoria who sits in the next cubicle.She says to her,"In the last three months,I have worked on eight campaigns.There is always so much work that I have been working on weekends as well.It is extremely exhausting." Explain how best Victoria can respond to Lillian which will demonstrate active listening skills.

April Reyes works for Gordon Bank and has been given a sales target of 50 accounts for the month of September.She shares her problem with Linda Davis and says,"I do not know how I can achieve a target of 50 accounts when I have been doing only 30 a month for the last two years.This is just asking for the impossible!" What appropriate active response should Davis give which will help Reyes feel better?

Which of the following is an example of a social signal?

Leah Ramos recently gave a presentation on "Milestone Achieved and Lessons Learnt from the Warren and Co.Project." Her presentation had a visual appeal and provided crucial information that was important to the growth of the organization.However,she shifted from one topic to another too quickly and spoke in a monotonous tone which made the session slightly boring.Which of the following do these characteristics indicate?

Skills in listening,conversation,nonverbal communication,and networking are an important part of interpersonal skills.

Which of the following is true of acknowledgement responses?

Good networkers avoid mirroring postures,behaviors,and emotional states of people because it makes them lose their identity.