Question 1

Nonverbal language has explicit meaning and can never be misinterpreted.

Accepted Answer

A) True 
 B)False

Question 2

Dorothy Rogers,during her lunch hour at work,listens to her colleague,Sarah Jones' woes about being re-located to the office in San Francisco.Sarah states,"I have just moved to New York and I am in no state of mind to being relocated to another city so soon.I do not understand why I of all people in the team need to re-locate!" What active listening skill should Rogers use which will help Jones feel better?

Accepted Answer

A)  "I am sure you are worrying about nothing. San Francisco is a lovely city! I have lived there for three years and enjoyed every bit of it." 
B)  "You told me that a bunch of your relatives live there. Who knows, you may begin to live the place even more than New York!" 
C)  "I understand how you must be feeling. Re-locating when you just moved to a new city can be difficult." 
D)  "Remember Lisa Green from the marketing branch? She too recently re-located and is quite happy with the decision." 
E)  "Moving to a new city should be the least bit of your concern. Think of the work opportunities and the increased pay package!" 
A)  "I am sure you are worrying about nothing. San Francisco is a lovely city! I have lived there for three years and enjoyed every bit of it." 
B)  "You told me that a bunch of your relatives live there. Who knows, you may begin to live the place even more than New York!" 
C)  "I understand how you must be feeling. Re-locating when you just moved to a new city can be difficult." 
D)  "Remember Lisa Green from the marketing branch? She too recently re-located and is quite happy with the decision." 
E)  "Moving to a new city should be the least bit of your concern. Think of the work opportunities and the increased pay package!"

Question 3

Betty Morgan who works as a travel consultant is attending a training program on ticketing.Throughout the session,she uses active listening skills to indicate that she is paying attention to what the speaker is saying.Which of the following is Morgan most likely doing?

Accepted Answer

A)  Frowning whenever a ticket reservation process is difficult 
B)  Smiling when the speaker uses a humorous anecdote 
C)  Nodding to indicate that she is understanding the process 
D)  Asking to cite an example to clarify a ticketing process 
E)  Saying "uh huh" to indicate she is listening intently 
A)  Frowning whenever a ticket reservation process is difficult 
B)  Smiling when the speaker uses a humorous anecdote 
C)  Nodding to indicate that she is understanding the process 
D)  Asking to cite an example to clarify a ticketing process 
E)  Saying "uh huh" to indicate she is listening intently

Question 4

Which of the following is a feature of popular work culture?

Accepted Answer

A)  Top-down structure 
B)  Profit sharing 
C)  Rigid rules 
D)  Static in nature 
E)  Autocratic structure 
A)  Top-down structure 
B)  Profit sharing 
C)  Rigid rules 
D)  Static in nature 
E)  Autocratic structure

Question 5

Jonathan Mill works as a guest relations executive at a five star property,Le Gardenia.He is welcoming a new guest,Mr.Jordan Burns at the hotel today.On interacting with him,he finds that the guest is warm,friendly,and communicates his presence through non-verbal communication.Which of the following is Burns most likely doing?

Accepted Answer

A)  Sharing humorous anecdotes of his other hotel experiences 
B)  Saying how much he likes the décor and location of the hotel 
C)  Making an effort to learn more about Mill to build a personal rapport 
D)  Making eye contact and smiling when Mill talks 
E)  Narrating interesting work related stories to Mill 
A)  Sharing humorous anecdotes of his other hotel experiences 
B)  Saying how much he likes the décor and location of the hotel 
C)  Making an effort to learn more about Mill to build a personal rapport 
D)  Making eye contact and smiling when Mill talks 
E)  Narrating interesting work related stories to Mill

Question 6

Successful professionals communicate exclusively with managers or superiors.

Accepted Answer

A) True 
 B)False

Question 7

Business communications are influenced by environments which are shaped by national culture,corporate culture,individual behaviors,and widespread trends.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is most likely to represent a spatial cue?

Accepted Answer

A)  Placing a table between two people during a conversation 
B)  Laughing at a humorous story or a joke someone is sharing 
C)  Sitting upright during a presentation by a project manager 
D)  Leaning forward to listen intently to an ongoing discussion 
E)  Making eye contact with a client during a price negotiation 
A)  Placing a table between two people during a conversation 
B)  Laughing at a humorous story or a joke someone is sharing 
C)  Sitting upright during a presentation by a project manager 
D)  Leaning forward to listen intently to an ongoing discussion 
E)  Making eye contact with a client during a price negotiation

Question 9

Discuss the trend of globalization and outsourcing.

Accepted Answer

In the global economy,more and more comp

Question 10

Which of the following are used by companies to monitor their employees?

Accepted Answer

A)  Global position systems 
B)  Typosquatting 
C)  Phishing 
D)  Brandjacking 
E)  Cybersquatting 
A)  Global position systems 
B)  Typosquatting 
C)  Phishing 
D)  Brandjacking 
E)  Cybersquatting

Question 11

Listening to the feelings of co-workers is an important part of listening skills at work.

Accepted Answer

A) True 
 B)False

Question 12

Paraphrasing content,offering to help,and asking for help are examples of acknowledgment responses.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of an open body language in the United States?

Accepted Answer

A)  Leaning forward with uncrossed arms 
B)  Hands in front pockets of one's trousers 
C)  Crossed legs while sitting 
D)  Leaning back in a chair while someone is talking 
E)  Arms crossed across one's chest 
A)  Leaning forward with uncrossed arms 
B)  Hands in front pockets of one's trousers 
C)  Crossed legs while sitting 
D)  Leaning back in a chair while someone is talking 
E)  Arms crossed across one's chest

Question 14

_____ is used by companies to increase work-life balance of employees.

Accepted Answer

A)  Overtime 
B)  GPS 
C)  Telecommuting 
D)  Furlough 
E)  Punch clock 
A)  Overtime 
B)  GPS 
C)  Telecommuting 
D)  Furlough 
E)  Punch clock

Question 15

According to linguist Deborah Tannen,questions such as whether one shows interest by asking lots of questions helps reveal one's own conversational style.

Accepted Answer

A) True 
 B)False

Nonverbal language has explicit meaning and can never be misinterpreted.

Betty Morgan who works as a travel consultant is attending a training program on ticketing.Throughout the session,she uses active listening skills to indicate that she is paying attention to what the speaker is saying.Which of the following is Morgan most likely doing?

Which of the following is a feature of popular work culture?

Successful professionals communicate exclusively with managers or superiors.

Business communications are influenced by environments which are shaped by national culture,corporate culture,individual behaviors,and widespread trends.

Which of the following is most likely to represent a spatial cue?

Discuss the trend of globalization and outsourcing.

Which of the following are used by companies to monitor their employees?

Listening to the feelings of co-workers is an important part of listening skills at work.

Paraphrasing content,offering to help,and asking for help are examples of acknowledgment responses.

Which of the following is an example of an open body language in the United States?

_____ is used by companies to increase work-life balance of employees.

According to linguist Deborah Tannen,questions such as whether one shows interest by asking lots of questions helps reveal one's own conversational style.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters

Exam 4: Navigating the Business Communication Environment

Nonverbal language has explicit meaning and can never be misinterpreted.

Betty Morgan who works as a travel consultant is attending a training program on ticketing.Throughout the session,she uses active listening skills to indicate that she is paying attention to what the speaker is saying.Which of the following is Morgan most likely doing?

Which of the following is a feature of popular work culture?

Successful professionals communicate exclusively with managers or superiors.

Business communications are influenced by environments which are shaped by national culture,corporate culture,individual behaviors,and widespread trends.

Which of the following is most likely to represent a spatial cue?

Discuss the trend of globalization and outsourcing.

Which of the following are used by companies to monitor their employees?

Listening to the feelings of co-workers is an important part of listening skills at work.

Paraphrasing content,offering to help,and asking for help are examples of acknowledgment responses.

Which of the following is an example of an open body language in the United States?

_____ is used by companies to increase work-life balance of employees.

According to linguist Deborah Tannen,questions such as whether one shows interest by asking lots of questions helps reveal one's own conversational style.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Building Resumes

Writing Job Application Letters

Interviewing, writing Follow-Up Messages, and Succeeding in the Job

Planning and Researching Proposals and Reports

Creating Visuals and Data Displays

Writing Proposals and Progress Reports

Analysing Information and Writing Reports

Making Oral Presentations

Filters