Exam 5: Managing Diverse Employees in a Multicultural Environment

Tucker is hiring a manager for his clothing store. When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests. Jose's passion for music and interest in the stock market gets him the job. Tucker is influenced by:

The increasing diversity of the environment increases the challenges managers face in effectively managing diversity.

Which of the following is a step to manage diversity effectively?

Which of the following would be considered quid pro quo sexual harassment?

All decisions and actions of managers are based on their _____.

The management of St. Richard's, a school in Texas, receives Martin's application for a teacher's job. A background check reveals that Martin is gay. Martin's application is rejected on this account. The management at St. Richard's is influenced by:

Describe the three types of biases that managers can exhibit either toward subordinates or toward other managers.

Increasingly, organizations are insisting that their suppliers demonstrate diversity in their own workforce.

Which of the following helps ensure that diversity is managed effectively in an organization?

The process by which experienced members of the organization provide guidance and advice to newer members is called _____.

A manager in the leader role manages diversity in an organization by:

The supervisor of medical billing at a hospital has established a rubric that helps her make objective decisions when promoting employees in her department. Which principle is the supervisor's actions based on?

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Jeanie realizes that her values differ significantly from some of her younger subordinates. What should Jeanie do to understand them better?

Diversity is an important organizational resource that doesn't contribute to an organization's competitive advantage.

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager. Mark and Kate are equally good resources. Riley promotes Kate because he believes that all women are soft-spoken and polite. Riley is influenced by:

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

What are the four initial steps that managers can take to eradicate sexual harassment in their organizations?

The passage of the ADA has increased employment rates significantly for those with disabilities.

From a management perspective, it is of little importance for managers to be sensitive and responsive to the needs and concerns of workers who may be less fortunate than themselves in terms of income and financial resources.