Question 1

In "process reengineering",managers rethink the organization's basic business strategy.

Accepted Answer

A) True 
 B)False

Question 2

The attributes of an organization's outputs are determined by its:

Accepted Answer

A)  production system. 
B)  quality management program. 
C)  efficiency system. 
D)  distribution system. 
E)  flexible manufacturing system. 
A)  production system. 
B)  quality management program. 
C)  efficiency system. 
D)  distribution system. 
E)  flexible manufacturing system.

Question 3

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

Accepted Answer

A) True 
 B)False

Question 4

The managers who are responsible for managing the organization's production system are known as:

Accepted Answer

A)  TQM managers. 
B)  JIT managers. 
C)  operations managers. 
D)  inventory managers. 
E)  facilities managers. 
A)  TQM managers. 
B)  JIT managers. 
C)  operations managers. 
D)  inventory managers. 
E)  facilities managers.

Question 5

To increase quality,managers should embrace the philosophy that mistakes,defects,and poor-quality materials should be limited to 0.5 percent of total production.

Accepted Answer

A) True 
 B)False

Question 6

Achieving superior responsiveness to customers through improving quality and efficiency:

Accepted Answer

A)  often requires a change in organizational culture. 
B)  makes employees' jobs less demanding. 
C)  can usually be accomplished within one year. 
D)  is easy for managers,but hard on employees. 
E)  is a panacea for industrial ills. 
A)  often requires a change in organizational culture. 
B)  makes employees' jobs less demanding. 
C)  can usually be accomplished within one year. 
D)  is easy for managers,but hard on employees. 
E)  is a panacea for industrial ills.

Question 7

In measuring the total factor productivity of an organization,an example of a measure of labor's contribution to output production is the ____________.

Accepted Answer

A)  amount of raw materials consumed 
B)  number of units of energy consumed 
C)  number of hours worked 
D)  number of kilowatt-hours consumed 
E)  number of machineries used 
A)  amount of raw materials consumed 
B)  number of units of energy consumed 
C)  number of hours worked 
D)  number of kilowatt-hours consumed 
E)  number of machineries used

Question 8

Quality refers to the amount of inputs that are required to produce a given output.

Accepted Answer

A) True 
 B)False

Question 9

A problem associated with total factor productivity is that:

Accepted Answer

A)  it is a useful tool to measure efficiency. 
B)  managers find the calculation too simple. 
C)  it converts all factors into simple factors. 
D)  it is too precise in converting an input to an output. 
E)  each input is typically measured in different units. 
A)  it is a useful tool to measure efficiency. 
B)  managers find the calculation too simple. 
C)  it converts all factors into simple factors. 
D)  it is too precise in converting an input to an output. 
E)  each input is typically measured in different units.

Question 10

Discuss customer relationship management (CRM)and its three interconnected components with an example.

Accepted Answer

Customer relationship management (CRM)is

Question 11

Total factor productivity isolates the exact contribution of an input to the production of a given output.

Accepted Answer

A) True 
 B)False

Question 12

Labor productivity is most commonly used to:

Accepted Answer

A)  formulate individual production targets for the employees involved. 
B)  calculate the total cost of production. 
C)  set wage standards per unit of production. 
D)  draw efficiency comparisons between different organizations. 
E)  define recruiting parameters for new candidates. 
A)  formulate individual production targets for the employees involved. 
B)  calculate the total cost of production. 
C)  set wage standards per unit of production. 
D)  draw efficiency comparisons between different organizations. 
E)  define recruiting parameters for new candidates.

Question 13

Describe a just-in-time (JIT)inventory system.

Accepted Answer

Inventory is the stock of raw materials,

Question 14

A fixed-position layout is most likely to be used in production of ____________.

Accepted Answer

A)  tractors 
B)  aircraft carriers 
C)  custom furniture 
D)  beer bottling 
E)  clothing 
A)  tractors 
B)  aircraft carriers 
C)  custom furniture 
D)  beer bottling 
E)  clothing

Question 15

Higher quality translates into higher employee productivity,which means lower costs for the organization.

Accepted Answer

A) True 
 B)False

Question 16

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

Accepted Answer

The three stages of the manufacturing pr

Question 17

A responsibility of a member of a self-managed work team would be to _____________.

Accepted Answer

A)  set the company vision 
B)  organize a team of 15 - 20 fellow members 
C)  help management closely supervise the team 
D)  order materials and supplies 
E)  marketing finished products 
A)  set the company vision 
B)  organize a team of 15 - 20 fellow members 
C)  help management closely supervise the team 
D)  order materials and supplies 
E)  marketing finished products

Question 18

A disadvantage of flexible manufacturing is that a company is unable to produce many more varieties of a product than before in the same amount of time.

Accepted Answer

A) True 
 B)False

Question 19

Customer(s)____________.

Accepted Answer

A)  wants vary from industry to industry 
B)  wants do not vary from industry to industry 
C)  want products with few features to products with many features 
D)  want products that are not customized or tailored to their unique needs 
E)  do not need to make a trade-off between price and preferred attributes 
A)  wants vary from industry to industry 
B)  wants do not vary from industry to industry 
C)  want products with few features to products with many features 
D)  want products that are not customized or tailored to their unique needs 
E)  do not need to make a trade-off between price and preferred attributes

Question 20

Under a JIT inventory system,parts and supplies arrive at the organization:

Accepted Answer

A)  prior to work-scheduling. 
B)  two weeks prior to being needed. 
C)  when needed. 
D)  twice a week. 
E)  one month prior to being needed. 
A)  prior to work-scheduling. 
B)  two weeks prior to being needed. 
C)  when needed. 
D)  twice a week. 
E)  one month prior to being needed.

In "process reengineering",managers rethink the organization's basic business strategy.

The attributes of an organization's outputs are determined by its:

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

The managers who are responsible for managing the organization's production system are known as:

To increase quality,managers should embrace the philosophy that mistakes,defects,and poor-quality materials should be limited to 0.5 percent of total production.

Achieving superior responsiveness to customers through improving quality and efficiency:

In measuring the total factor productivity of an organization,an example of a measure of labor's contribution to output production is the ____________.

Quality refers to the amount of inputs that are required to produce a given output.

A problem associated with total factor productivity is that:

Discuss customer relationship management (CRM)and its three interconnected components with an example.

Total factor productivity isolates the exact contribution of an input to the production of a given output.

Labor productivity is most commonly used to:

Describe a just-in-time (JIT)inventory system.

A fixed-position layout is most likely to be used in production of ____________.

Higher quality translates into higher employee productivity,which means lower costs for the organization.

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

A responsibility of a member of a self-managed work team would be to _____________.

A disadvantage of flexible manufacturing is that a company is unable to produce many more varieties of a product than before in the same amount of time.

Customer(s)____________.

Under a JIT inventory system,parts and supplies arrive at the organization:

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Exam 14: Operations Management: Managing Vital Operations and Processes

In "process reengineering",managers rethink the organization's basic business strategy.

The attributes of an organization's outputs are determined by its:

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

The managers who are responsible for managing the organization's production system are known as:

To increase quality,managers should embrace the philosophy that mistakes,defects,and poor-quality materials should be limited to 0.5 percent of total production.

Achieving superior responsiveness to customers through improving quality and efficiency:

In measuring the total factor productivity of an organization,an example of a measure of labor's contribution to output production is the ____________.

Quality refers to the amount of inputs that are required to produce a given output.

A problem associated with total factor productivity is that:

Discuss customer relationship management (CRM)and its three interconnected components with an example.

Total factor productivity isolates the exact contribution of an input to the production of a given output.

Labor productivity is most commonly used to:

Describe a just-in-time (JIT)inventory system.

A fixed-position layout is most likely to be used in production of ____________.

Higher quality translates into higher employee productivity,which means lower costs for the organization.

Define the three stages of the manufacturing production process and give a practical business example of each of these stages.

A responsibility of a member of a self-managed work team would be to _____________.

A disadvantage of flexible manufacturing is that a company is unable to produce many more varieties of a product than before in the same amount of time.

Customer(s)____________.

Under a JIT inventory system,parts and supplies arrive at the organization:

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters