Question 1

With an organization's production system,operations managers are responsible for:

Accepted Answer

A)  increasing sales. 
B)  converting outputs into inputs. 
C)  disposing of outputs. 
D)  guaranteeing quality of inputs. 
E)  reducing responsiveness to consumers. 
A)  increasing sales. 
B)  converting outputs into inputs. 
C)  disposing of outputs. 
D)  guaranteeing quality of inputs. 
E)  reducing responsiveness to consumers.

Question 2

The actions taken to meet the needs of customers refer to ____________.

Accepted Answer

A)  efficiency 
B)  quality 
C)  TQM 
D)  quality control 
E)  responsiveness 
A)  efficiency 
B)  quality 
C)  TQM 
D)  quality control 
E)  responsiveness

Question 3

Operations managers are managers who are responsible for managing an organization's production system.

Accepted Answer

A) True 
 B)False

Question 4

Process reengineering can boost efficiency because it eliminates the time devoted to activities that do not add value.

Accepted Answer

A) True 
 B)False

Question 5

Although buffer stocks of inventory can be expensive to store,they can help an organization when it is affected by shortages of inputs brought about by a disruption among suppliers.

Accepted Answer

A) True 
 B)False

Question 6

Profit-seeking organizations have customers,but not-for-profit organizations do not have customers.

Accepted Answer

A) True 
 B)False

Question 7

A disadvantage of a JIT system is ____________.

Accepted Answer

A)  an increases inventory turnover 
B)  a reduction in inventory holding costs 
C)  a reduction of the cost of capital tied up in inventory 
D)  reduction in warehousing costs 
E)  it leaves no buffer stock of inventory 
A)  an increases inventory turnover 
B)  a reduction in inventory holding costs 
C)  a reduction of the cost of capital tied up in inventory 
D)  reduction in warehousing costs 
E)  it leaves no buffer stock of inventory

Question 8

Ford Motor Company reorganized its procurement process by simplifying and streamlining the process itself and as a result was able to cut the size of the accounts payable department by 95 percent.This is an example of:

Accepted Answer

A)  retrenchment. 
B)  kanban. 
C)  kaizen. 
D)  continuous improvement. 
E)  reengineering. 
A)  retrenchment. 
B)  kanban. 
C)  kaizen. 
D)  continuous improvement. 
E)  reengineering.

Question 9

A product layout is most likely to be used in a(n)_______________ assembly.

Accepted Answer

A)  jet aircraft 
B)  automobile 
C)  gas turbine 
D)  custom furniture 
E)  mainframe computer 
A)  jet aircraft 
B)  automobile 
C)  gas turbine 
D)  custom furniture 
E)  mainframe computer

Question 10

Parts arrive at the stage of the production process just when they are needed with a ______________ inventory system.

Accepted Answer

A)  raw materials 
B)  work-in-process 
C)  finished goods 
D)  JIT 
E)  goods for resale 
A)  raw materials 
B)  work-in-process 
C)  finished goods 
D)  JIT 
E)  goods for resale

Question 11

The stock of materials,inputs,and parts an organization has on hand at a particular time is called its:

Accepted Answer

A)  fixed assets. 
B)  capital assets. 
C)  intangible assets. 
D)  inventory. 
E)  surplus. 
A)  fixed assets. 
B)  capital assets. 
C)  intangible assets. 
D)  inventory. 
E)  surplus.

Question 12

With a self-managed work team,____________.

Accepted Answer

A)  the typical team consists of 5 to 10 members 
B)  each member specializes in any one area of work 
C)  members are part of a flexible workforce 
D)  team members delegate responsibility to supervisors 
E)  a tall organizational hierarchy is created 
A)  the typical team consists of 5 to 10 members 
B)  each member specializes in any one area of work 
C)  members are part of a flexible workforce 
D)  team members delegate responsibility to supervisors 
E)  a tall organizational hierarchy is created

Question 13

What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

Accepted Answer

Achieving superior responsiveness to cus

Question 14

Management writers recommend that an organization should define its business in terms of its:

Accepted Answer

A)  technology. 
B)  number of employees. 
C)  product mix. 
D)  geographical locations. 
E)  customer needs. 
A)  technology. 
B)  number of employees. 
C)  product mix. 
D)  geographical locations. 
E)  customer needs.

Question 15

The way in which machines,robots,and people are grouped together in the production process is known as:

Accepted Answer

A)  JIT. 
B)  kanban. 
C)  facilities layout. 
D)  kaizen. 
E)  TQM. 
A)  JIT. 
B)  kanban. 
C)  facilities layout. 
D)  kaizen. 
E)  TQM.

Question 16

One of the major advantages of a JIT system is that it:

Accepted Answer

A)  allows early identification of sources of defects in outputs. 
B)  assures that production lines will always have required inputs. 
C)  reduces setup time. 
D)  lets organizations spot defective inputs quickly. 
E)  eliminates inventory holding costs. 
A)  allows early identification of sources of defects in outputs. 
B)  assures that production lines will always have required inputs. 
C)  reduces setup time. 
D)  lets organizations spot defective inputs quickly. 
E)  eliminates inventory holding costs.

Question 17

The measure of the efficiency of a specific unit of an organization is called its:

Accepted Answer

A)  efficiency ratio. 
B)  partial productivity. 
C)  total factor productivity. 
D)  labor productivity. 
E)  sales productivity. 
A)  efficiency ratio. 
B)  partial productivity. 
C)  total factor productivity. 
D)  labor productivity. 
E)  sales productivity.

Question 18

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

Accepted Answer

A) True 
 B)False

Question 19

A process layout often _______________ efficiency and is well suited for _______________ products.

Accepted Answer

A)  reduces;custom-made 
B)  increases;custom-made 
C)  reduces;mass-produced 
D)  increases;mass-produced 
E)  increases;all 
A)  reduces;custom-made 
B)  increases;custom-made 
C)  reduces;mass-produced 
D)  increases;mass-produced 
E)  increases;all

Question 20

Responsiveness to customers refers to actions taken to meet the demands and needs of customers.

Accepted Answer

A) True 
 B)False

With an organization's production system,operations managers are responsible for:

The actions taken to meet the needs of customers refer to ____________.

Operations managers are managers who are responsible for managing an organization's production system.

Process reengineering can boost efficiency because it eliminates the time devoted to activities that do not add value.

Although buffer stocks of inventory can be expensive to store,they can help an organization when it is affected by shortages of inputs brought about by a disruption among suppliers.

Profit-seeking organizations have customers,but not-for-profit organizations do not have customers.

A disadvantage of a JIT system is ____________.

Ford Motor Company reorganized its procurement process by simplifying and streamlining the process itself and as a result was able to cut the size of the accounts payable department by 95 percent.This is an example of:

A product layout is most likely to be used in a(n)_______________ assembly.

Parts arrive at the stage of the production process just when they are needed with a ______________ inventory system.

The stock of materials,inputs,and parts an organization has on hand at a particular time is called its:

With a self-managed work team,____________.

What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

Management writers recommend that an organization should define its business in terms of its:

The way in which machines,robots,and people are grouped together in the production process is known as:

One of the major advantages of a JIT system is that it:

The measure of the efficiency of a specific unit of an organization is called its:

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

A process layout often _ efficiency and is well suited for _ products.

Responsiveness to customers refers to actions taken to meet the demands and needs of customers.

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

Exam 14: Operations Management: Managing Vital Operations and Processes

With an organization's production system,operations managers are responsible for:

The actions taken to meet the needs of customers refer to ____________.

Operations managers are managers who are responsible for managing an organization's production system.

Process reengineering can boost efficiency because it eliminates the time devoted to activities that do not add value.

Although buffer stocks of inventory can be expensive to store,they can help an organization when it is affected by shortages of inputs brought about by a disruption among suppliers.

Profit-seeking organizations have customers,but not-for-profit organizations do not have customers.

A disadvantage of a JIT system is ____________.

Ford Motor Company reorganized its procurement process by simplifying and streamlining the process itself and as a result was able to cut the size of the accounts payable department by 95 percent.This is an example of:

A product layout is most likely to be used in a(n)_______________ assembly.

Parts arrive at the stage of the production process just when they are needed with a ______________ inventory system.

The stock of materials,inputs,and parts an organization has on hand at a particular time is called its:

With a self-managed work team,____________.

What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?

Management writers recommend that an organization should define its business in terms of its:

The way in which machines,robots,and people are grouped together in the production process is known as:

One of the major advantages of a JIT system is that it:

The measure of the efficiency of a specific unit of an organization is called its:

Managers should create an environment in which subordinates will not be afraid to report problems or recommend improvements.

A process layout often _______________ efficiency and is well suited for _______________ products.

Responsiveness to customers refers to actions taken to meet the demands and needs of customers.

The Management Process Today

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Filters

A process layout often _ efficiency and is well suited for _ products.