Exam 10: Power and Influence in the Workplace

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to and received support from the heads of two other departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he agreed to test it in a pilot project.What form of influence is Krystal mainly using here?

Employees also have _____ power over their bosses through their feedback and ratings in 360-degree feedback systems.

Organizational politics may be reduced by:

Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his networking,Jason has:

Organizational politics is more common where decisions are:

_____ involves explicitly manipulating others' access to critical work issues for the purpose of changing their attitudes and/or behavior.

The norm of reciprocity is a central and explicit theme in _____ strategies.

Describe the conditions that support organizational politics.

People with power over others have more difficulty empathizing.

As our society moves from an industrial to a knowledge-based economy,employees are gaining:

Soft influence tactics such as persuasion tend to build compliance rather than commitment to the influencer's request.

Employees in low power distance cultures comply with legitimate power.

The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.

Briefly describe the strategies of expert power that cope with uncertainty in organizations.

Many job applicants falsify information on their resume.Which of the following influence tactic does this refer to?

Exchange,ingratiation,and persuasion are considered "hard" influence tactics.

_____ occurs when people or work units oppose the behavior desired by the influencer and consequently refuse,argue,or delay engaging in the behavior.

People who seldom trust coworkers and tend to use cruder influence tactics have:

What is power? Explain the important features of power.

By avoiding written documentation of how to operate equipment or serve customers,employees are maximizing their expert power through non-substitutability.