Question 1

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Accepted Answer

A) True 
 B)False

Question 2

The right to control information flow in the organization is a form of legitimate power.

Accepted Answer

A) True 
 B)False

Question 3

Legitimate power is an agreement between people that one person has the right to request specific behaviours from the other person.

Accepted Answer

A) True 
 B)False

Question 4

Ingratiation includes which of the following?

Accepted Answer

A)  Flattering your boss 
B)  Helping co-workers with their work. 
C)  Seeking advice from other people. 
D)  All of these are forms of ingratiation. 
E)  Only helping co-workers and seeking advice from others represent examples of ingratiation. 
A)  Flattering your boss 
B)  Helping co-workers with their work. 
C)  Seeking advice from other people. 
D)  All of these are forms of ingratiation. 
E)  Only helping co-workers and seeking advice from others represent examples of ingratiation.

Question 5

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Accepted Answer

A) True 
 B)False

Question 6

Networking increases one's socialistic capital.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an example of the influence tactic of controlling information?

Accepted Answer

A)  A new executive immediately posts his diplomas and awards on the office wall for others to see. 
B)  To demonstrate that cost overrun errors aren't due to production employees, the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
C)  The vice-president of marketing deliberately places an issue that she dislikes near the bottom of next meeting's agenda (rather than near the top) so there is less chance the meeting will have time to address that issue. 
D)  To increase the chances of promotion to a more senior job in the company, an employee exaggerates to management about his role on the executive of a non-profit group. 
E)  Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
A)  A new executive immediately posts his diplomas and awards on the office wall for others to see. 
B)  To demonstrate that cost overrun errors aren't due to production employees, the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
C)  The vice-president of marketing deliberately places an issue that she dislikes near the bottom of next meeting's agenda (rather than near the top) so there is less chance the meeting will have time to address that issue. 
D)  To increase the chances of promotion to a more senior job in the company, an employee exaggerates to management about his role on the executive of a non-profit group. 
E)  Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year.

Question 8

Negotiation is an integral part of which influence activity?

Accepted Answer

A)  Silent authority 
B)  Coercive 
C)  Exchange 
D)  All of these influence activities 
E)  None of these influence activities 
A)  Silent authority 
B)  Coercive 
C)  Exchange 
D)  All of these influence activities 
E)  None of these influence activities

Question 9

Organizational politics is more common where decisions are:

Accepted Answer

A)  easy to understand. 
B)  based on complex and ambiguous rules. 
C)  based on the brainstorming technique. 
D)  based on clearly defined rules. 
E)  none of these conditions. 
A)  easy to understand. 
B)  based on complex and ambiguous rules. 
C)  based on the brainstorming technique. 
D)  based on clearly defined rules. 
E)  none of these conditions.

Question 10

Coping with uncertainty is a variation of:

Accepted Answer

A)  legitimate power. 
B)  expert power. 
C)  coercive power. 
D)  referent power. 
E)  none of these. 
A)  legitimate power. 
B)  expert power. 
C)  coercive power. 
D)  referent power. 
E)  none of these.

Question 11

Control over information flow is a form of which source of power?

Accepted Answer

A)  Referent power 
B)  Expert power 
C)  Coercive power 
D)  Reward power 
E)  Legitimate power 
A)  Referent power 
B)  Expert power 
C)  Coercive power 
D)  Reward power 
E)  Legitimate power

Question 12

A coalition attempts to influence people outside the group by pooling the resources and power of its members.

Accepted Answer

A) True 
 B)False

Question 13

People who have more power over others tend to engage in more automatic rather than mindful thinking.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is an influence strategy?

Accepted Answer

A)  Dressing appropriately for the occasion. 
B)  Being polite to others. 
C)  Reminding co-workers of their obligation to serve customers. 
D)  All of these are influence strategies. 
E)  None of these are influence strategies. 
A)  Dressing appropriately for the occasion. 
B)  Being polite to others. 
C)  Reminding co-workers of their obligation to serve customers. 
D)  All of these are influence strategies. 
E)  None of these are influence strategies.

Question 15

A 360-degree feedback system gives employees which source of power over their bosses?

Accepted Answer

A)  Referent 
B)  Reward 
C)  Legitimate 
D)  Expert 
E)  360-degree feedback is not a source of power for employees over their bosses 
A)  Referent 
B)  Reward 
C)  Legitimate 
D)  Expert 
E)  360-degree feedback is not a source of power for employees over their bosses

Question 16

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to - and received support from - the heads of two departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department,because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he reluctantly agreed to test it in a pilot project.What influence is Krystal mainly using here?

Accepted Answer

A)  Silent authority 
B)  Coalition formation 
C)  Assertiveness 
D)  Impression management 
E)  Both silent authority AND coalition formation 
A)  Silent authority 
B)  Coalition formation 
C)  Assertiveness 
D)  Impression management 
E)  Both silent authority AND coalition formation

Question 17

Which source of power might non-management employees have over their supervisors?

Accepted Answer

A)  Legitimate power 
B)  Expert power 
C)  Referent power 
D)  All of these are employee sources of power over their supervisors 
E)  None of these are employee sources of power over their supervisors 
A)  Legitimate power 
B)  Expert power 
C)  Referent power 
D)  All of these are employee sources of power over their supervisors 
E)  None of these are employee sources of power over their supervisors

Question 18

Power is the act of changing another person's attitudes and behaviour.

Accepted Answer

A) True 
 B)False

Question 19

People are more persuasive when they rely on logical arguments and avoid emotional appeals.

Accepted Answer

A) True 
 B)False

Question 20

The four contingencies of power include substitutability,visibility,referent and utilitarian.

Accepted Answer

A) True 
 B)False

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

The right to control information flow in the organization is a form of legitimate power.

Legitimate power is an agreement between people that one person has the right to request specific behaviours from the other person.

Ingratiation includes which of the following?

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Networking increases one's socialistic capital.

Which of the following is an example of the influence tactic of controlling information?

Negotiation is an integral part of which influence activity?

Organizational politics is more common where decisions are:

Coping with uncertainty is a variation of:

Control over information flow is a form of which source of power?

A coalition attempts to influence people outside the group by pooling the resources and power of its members.

People who have more power over others tend to engage in more automatic rather than mindful thinking.

Which of the following is an influence strategy?

A 360-degree feedback system gives employees which source of power over their bosses?

Which source of power might non-management employees have over their supervisors?

Power is the act of changing another person's attitudes and behaviour.

People are more persuasive when they rely on logical arguments and avoid emotional appeals.

The four contingencies of power include substitutability,visibility,referent and utilitarian.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

The right to control information flow in the organization is a form of legitimate power.

Legitimate power is an agreement between people that one person has the right to request specific behaviours from the other person.

Ingratiation includes which of the following?

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Networking increases one's socialistic capital.

Which of the following is an example of the influence tactic of controlling information?

Negotiation is an integral part of which influence activity?

Organizational politics is more common where decisions are:

Coping with uncertainty is a variation of:

Control over information flow is a form of which source of power?

A coalition attempts to influence people outside the group by pooling the resources and power of its members.

People who have more power over others tend to engage in more automatic rather than mindful thinking.

Which of the following is an influence strategy?

A 360-degree feedback system gives employees which source of power over their bosses?

Which source of power might non-management employees have over their supervisors?

Power is the act of changing another person's attitudes and behaviour.

People are more persuasive when they rely on logical arguments and avoid emotional appeals.

The four contingencies of power include substitutability,visibility,referent and utilitarian.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters