Exam 10: Power and Influence in the Workplace

Referent power is typically associated with:

Which of the following is a contingency of power?

Networking is a form of influence that tends to increase the individual's expert and referent power.

Displaying one's diplomas and degrees on office walls is one way professionals increase their visibility.

The all-channels information flow structure is difficult to maintain because it conflicts with knowledge management.

What types of power do people tend to gain through networking?

Which of the following is NOT a strategy for coping with uncertainty?

Your team has been put in charge of a major project involving a client.Although the organization has many clients,this is the largest source of revenue and affects the work of several other teams in the organization.The project requires continuous involvement with the client,so any problems with the client are immediately felt by others in the organization.According to the model of power,your team has:

Studies have found that people with power over others have more difficulty empathizing.

Upward appeal is not considered a type of influence tactic.

Cultural values and the person's position in the organization are:

Which of the following statements about power is FALSE?

In persuasive communication,the inoculation effect refers to:

Which of the following is an example of the influence tactic of forming coalitions?

The best influence strategy to use depends on:

Which of the following is one of the five main sources of power?

David wants to punish a subordinate he personally dislikes.However,the subordinate fulfils all his job duties and produces excellent work.Both David and the subordinate are governed by very comprehensive policies and rules negotiated by a union.Which contingency does David lack which prevents him from to punishing his subordinate?

You work as a marketing assistant in a consumer products company.Recently,your boss and more senior staff in the marketing department have been discussing alternative product packaging strategies.Through a major class project in your final year of business school,you learned about a very effective alternative to traditional product packaging that has been applied by a few European companies but is not well known in Canada.You ask your boss and others to give this idea careful consideration because there is little doubt that it would boost sales,particularly overseas where this new packaging has been applied.While the group is open to new ideas,you graduated from business school less than one year ago,so your ideas might not be taken as seriously.Moreover,without knowing about your idea,one senior employee joked about a similar concept,suggesting that she may oppose your idea.Using persuasive communication concepts,describe five things you would do to convince others in the marketing department to give your idea serious consideration.Briefly identify and explain two conditions that would limit your persuasiveness in this situation.

Exchange,ingratiation,and persuasion are considered hard influence tactics.

Networking helps to increase a person's expert power and centrality.