Question 1

SaaS ERP solutions are "instant on" products, which require minimal training and reengineering of workflows compared to on-premise versions.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following activities is supported by financial management systems?

Accepted Answer

A)  mapping the employee life cycle, starting from recruitment to retirement 
B)  deciding which suppliers to use for sourcing raw-materials 
C)  negotiating the terms and conditions of contracts made with vendors 
D)  creating and maintaining a repository of contact information 
A)  mapping the employee life cycle, starting from recruitment to retirement 
B)  deciding which suppliers to use for sourcing raw-materials 
C)  negotiating the terms and conditions of contracts made with vendors 
D)  creating and maintaining a repository of contact information

Question 3

Giving clear definitions and tags to terms in finance, such as "Net Profit" and "Sales Revenue," makes data ________.

Accepted Answer

A)  machine-readable 
B)  concise and error-free 
C)  up-to-date 
D)  computer-readable 
A)  machine-readable 
B)  concise and error-free 
C)  up-to-date 
D)  computer-readable

Question 4

Wikis and blogs are included in which module of human capital management systems?

Accepted Answer

A)  core human resources management application 
B)  service delivery module 
C)  workforce management module 
D)  social software 
A)  core human resources management application 
B)  service delivery module 
C)  workforce management module 
D)  social software

Question 5

Consistency in the financial management system is maintained by ________.

Accepted Answer

A)  supporting multiple finance-related activities and processes 
B)  creating bridges and interfaces to other systems 
C)  generating exception reports 
D)  creating compliance reports 
A)  supporting multiple finance-related activities and processes 
B)  creating bridges and interfaces to other systems 
C)  generating exception reports 
D)  creating compliance reports

Question 6

What is sentiment analysis? Explain, with an example, how it can help businesses.

Accepted Answer

Sentiment analysis is the capability of

Question 7

What are the capabilities of call center software?

Accepted Answer

Call center software can queue calls, le

Question 8

Explain how e-marketing information systems track customer behavior.

Accepted Answer

Technically, the e-marketing software tr

Question 9

A Core Human Capital Management application is responsible for ________.

Accepted Answer

A)  tracking employees' attendance and activities 
B)  handling E-recruitment and position applications 
C)  tracking employees' demographic information 
D)  handling promotions and compensation management 
A)  tracking employees' attendance and activities 
B)  handling E-recruitment and position applications 
C)  tracking employees' demographic information 
D)  handling promotions and compensation management

Question 10

A company resorts to discount blowouts to get rid of excess merchandise. Which of the following scenarios is most likely to have triggered this action?

Accepted Answer

A)  decrease in inventory costs 
B)  ineffective tracking of the inventory 
C)  overestimating demand forecast accuracy 
D)  increase in the price of raw materials 
A)  decrease in inventory costs 
B)  ineffective tracking of the inventory 
C)  overestimating demand forecast accuracy 
D)  increase in the price of raw materials

Question 11

An integrated application suite to support the whole enterprise that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes, creating a "suite of suites" is called ________.

Accepted Answer

A)  enterprise resource planning 
B)  total quality management 
C)  business advancement planning 
D)  business process management 
A)  enterprise resource planning 
B)  total quality management 
C)  business advancement planning 
D)  business process management

Question 12

Which of the following keeps track of time and attendance, sick leave, vacation leave, and project assignments?

Accepted Answer

A)  talent management application 
B)  core human resources management application 
C)  service delivery module 
D)  workforce management module 
A)  talent management application 
B)  core human resources management application 
C)  service delivery module 
D)  workforce management module

Question 13

Which of the following metrics is useful for evaluating CRM strategy?

Accepted Answer

A)  turnover costs 
B)  average performance ratings 
C)  total revenue 
D)  demand forecast accuracy 
A)  turnover costs 
B)  average performance ratings 
C)  total revenue 
D)  demand forecast accuracy

Question 14

To convince customers to purchase shoes, an online shoe retailer would design a user-friendly return process.

Accepted Answer

A) True 
 B)False

Question 15

A construction company handles all orders, approvals, invoices, and payments manually. Which of the following will help the company implement a faster approval system for its financial activities?

Accepted Answer

A)  integrating the modules in the financial system 
B)  financial analytics and financial reporting 
C)  cash management and budget planning 
D)  supply chain management 
A)  integrating the modules in the financial system 
B)  financial analytics and financial reporting 
C)  cash management and budget planning 
D)  supply chain management

Question 16

Long supply chains are less susceptible to disruption than short supply chains.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following standardizes terminology to improve communications among suppliers and customers?

Accepted Answer

A)  demand forecast accuracy 
B)  Supply Chain Operations Reference 
C)  Supply Chain Council 
D)  supply chain optimization 
A)  demand forecast accuracy 
B)  Supply Chain Operations Reference 
C)  Supply Chain Council 
D)  supply chain optimization

Question 18

What are some of the causes of lack of visibility of supply chain metrics?

Accepted Answer

Visibility describes how easily managers

Question 19

Explain, with an example, how a company can reduce the costs of serving each customer without diminishing customer satisfaction.

Accepted Answer

Software that shows customers' current s

Question 20

A company whose auto insurance division keeps separate records from its life insurance division will find it easier to build a well-rounded relationship with its customers.

Accepted Answer

A) True 
 B)False

SaaS ERP solutions are "instant on" products, which require minimal training and reengineering of workflows compared to on-premise versions.

Which of the following activities is supported by financial management systems?

Giving clear definitions and tags to terms in finance, such as "Net Profit" and "Sales Revenue," makes data ________.

Wikis and blogs are included in which module of human capital management systems?

Consistency in the financial management system is maintained by ________.

What is sentiment analysis? Explain, with an example, how it can help businesses.

What are the capabilities of call center software?

Explain how e-marketing information systems track customer behavior.

A Core Human Capital Management application is responsible for ________.

A company resorts to discount blowouts to get rid of excess merchandise. Which of the following scenarios is most likely to have triggered this action?

An integrated application suite to support the whole enterprise that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes, creating a "suite of suites" is called ________.

Which of the following keeps track of time and attendance, sick leave, vacation leave, and project assignments?

Which of the following metrics is useful for evaluating CRM strategy?

To convince customers to purchase shoes, an online shoe retailer would design a user-friendly return process.

A construction company handles all orders, approvals, invoices, and payments manually. Which of the following will help the company implement a faster approval system for its financial activities?

Long supply chains are less susceptible to disruption than short supply chains.

Which of the following standardizes terminology to improve communications among suppliers and customers?

What are some of the causes of lack of visibility of supply chain metrics?

Explain, with an example, how a company can reduce the costs of serving each customer without diminishing customer satisfaction.

A company whose auto insurance division keeps separate records from its life insurance division will find it easier to build a well-rounded relationship with its customers.

Information Systems and People

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Knowledge Management and E-Learning

Filters

Exam 5: Information Systems for the Enterprise

SaaS ERP solutions are "instant on" products, which require minimal training and reengineering of workflows compared to on-premise versions.

Which of the following activities is supported by financial management systems?

Giving clear definitions and tags to terms in finance, such as "Net Profit" and "Sales Revenue," makes data ________.

Wikis and blogs are included in which module of human capital management systems?

Consistency in the financial management system is maintained by ________.

What is sentiment analysis? Explain, with an example, how it can help businesses.

What are the capabilities of call center software?

Explain how e-marketing information systems track customer behavior.

A Core Human Capital Management application is responsible for ________.

A company resorts to discount blowouts to get rid of excess merchandise. Which of the following scenarios is most likely to have triggered this action?

An integrated application suite to support the whole enterprise that includes modules to manage financials, human resources, supply chain, customer relationships, and other business processes, creating a "suite of suites" is called ________.

Which of the following keeps track of time and attendance, sick leave, vacation leave, and project assignments?

Which of the following metrics is useful for evaluating CRM strategy?

To convince customers to purchase shoes, an online shoe retailer would design a user-friendly return process.

A construction company handles all orders, approvals, invoices, and payments manually. Which of the following will help the company implement a faster approval system for its financial activities?

Long supply chains are less susceptible to disruption than short supply chains.

Which of the following standardizes terminology to improve communications among suppliers and customers?

What are some of the causes of lack of visibility of supply chain metrics?

Explain, with an example, how a company can reduce the costs of serving each customer without diminishing customer satisfaction.

A company whose auto insurance division keeps separate records from its life insurance division will find it easier to build a well-rounded relationship with its customers.

Information Systems and People

Systems Development and Procurement

Project Management and Strategic Planning

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Managing Information Resources with Databases

The Web and E-Commerce

Ethics, Privacy, and Security

Business Intelligence and Decision Support

Collaborating with Technology

Knowledge Management and E-Learning

Filters