Question 1

A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training, mentoring, deployment, and results.

Accepted Answer

A) True 
 B)False

Question 2

A car wash services 200 customers in a 4-hour span on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour. An appropriate measure of productivity is:

Accepted Answer

A) 200 cars/hour. 
B) 0.6 $/car. 
C) 8.3 cars/$. 
D) 1.7 cars/$. 
A) 200 cars/hour. 
B) 0.6 $/car. 
C) 8.3 cars/$. 
D) 1.7 cars/$.

Question 3

________ is the SCOR model process that addresses the movement of defective product from the customer.

Accepted Answer

The answer of ________ is the SCOR model process that...

Question 4

Level 1 of the SCOR model is organized around the five core management processes: plan, source, make, deliver, and return.

Accepted Answer

A) True 
 B)False

Question 5

A ________ process addresses the main, value-added activities of an organization.

Accepted Answer

The answer of A ________ process addresses the main, value-added...

Question 6

Describe the process of root cause analysis and include in your description the tools that it uses.

Accepted Answer

Root cause analysis is a process by whic

Question 7

Describe the constituent activities of Six Sigma's DMAIC process.

Accepted Answer

@#LAT-DLM& Clarify how improving the process will

Question 8

A tenured professor lights a cigar, cradles a snifter of brandy in his claw-like hand, and reviews his student evaluations from the previous semester. The numbers were unspectacular, but he beamed with pride as he read the comments. For the first time in a long time, no one responded to the "What can the professor do to improve the course?" question with the classic response "not teach it anymore." There were a number of comments, and since he took his craft seriously, he set about summarizing and organizing the comments into the alphabetical list you see here. Take this data and analyze it using the appropriate tool for continuous improvement. Then recommend to the professor the next tool (out of the tools for continuous improvement)that he should use to take the next step in this analysis.
 $$\begin{array} { | l | c | } 
\hline \text { Comment } & \text { Count } \
\hline \text { Can't understand the book } & 2 \
\hline \text { Enjoyed the class } & 5 \
\hline \text { Expect me to remember prerequisites } & 7 \
\hline \text { Need more feedback on homework } & 3 \
\hline \text { Prefer one class night a week } & 7 \
\hline \text { Slow down } & 15 \
\hline \text { Tests too hard } & 9 \
\hline \text { Work more examples } & 14 \
\hline
\end{array}$$

Accepted Answer

Given the nature of the data, a Pareto c

Question 9

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Accepted Answer

A) process map 
B) cause-and-effect diagram 
C) Pareto chart 
D) scatter plot 
A) process map 
B) cause-and-effect diagram 
C) Pareto chart 
D) scatter plot

Question 10

The majority of the total operating budget for most organizations is represented by:

Accepted Answer

A) engineering costs. 
B) advertising costs. 
C) supply chain costs. 
D) equipment maintenance costs. 
A) engineering costs. 
B) advertising costs. 
C) supply chain costs. 
D) equipment maintenance costs.

Question 11

The Six Sigma process sequence to improve an existing business process consists of the steps ________, ________, ________, ________, ________.

Accepted Answer

define, me

Question 12

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector. This activity would be represented on a process map with which symbol?

Accepted Answer

A)    
B)    
C)    
D)    
A)    
B)    
C)    
D)

Question 13

A professor assigns a massive homework set the first day of class that will be due the day the students walk in to take their first exam of the semester. Over the weekend he grades the homework and the exam papers and as he reviews the results, it occurs to him that students that worked more of the 40 problems in the homework assignment appeared to be more successful on the exam. Which of the continuous improvement tools would be most appropriate for displaying this phenomenon?

Accepted Answer

A) statistical process control (SP
C)  
B) scatter plot 
C) Ishikawa diagram 
D) Pareto chart 
A) statistical process control (SP
C)  
B) scatter plot 
C) Ishikawa diagram 
D) Pareto chart

Question 14

The elapsed time needed to complete a business process is called ________.

Accepted Answer

The answer of The elapsed time needed to complete a...

Question 15

The primary focus of a swim lane process map is to depict flows of objects, information, and money.

Accepted Answer

A) True 
 B)False

Question 16

Peter prints out a cover for the TPS report he just completed. This activity would be represented on a process map with which symbol?

Accepted Answer

A)    
B)    
C)    
D)    
A)    
B)    
C)    
D)

Question 17

Among all approaches to organizing for business process improvement, the Six Sigma methodology arguably best represents current thinking.

Accepted Answer

A) True 
 B)False

Question 18

Lisa manages customer service representatives in a call center. The center's computer system tracks a number of metrics for each employee including the total number of customer calls they complete, the amount of time the service representative spends talking to customers, and the total time the service representative was clocked in each day. The work standard developed by the call center is to complete 150 calls in an 8-hour shift. Answer the following questions using the information provided in the table.
a. What is the productivity of employee J?
b. What is the efficiency of employee K?
c. What is the percent value added time for employee M?
 $$\begin{array} { | c | c | c | c | } 
\hline \text { Employee } & \text { \# Calls Completed } & \text { Total Time on Calls } & \text { Total Time Clocked In } \
\hline \mathrm { J } & 165 & 8 \text { hours } & 8 \text { hours } \
\hline \text { K } & 140 & 7 \text { hours } 30 \text { minutes } & 8 \text { hours } \
\hline \mathrm { M } & 135 & 7 \text { hours } 20 \text { minutes } & 8 \text { hours } \
\hline
\end{array}$$

Accepted Answer

Employee J's productivity = 16

Question 19

Consider a typical cycle of emailing a professor a question about class and waiting for a response. Which of the following statements is correct?

Accepted Answer

A) The percent value-added time is low. 
B) The cycle time is impossible to determine with any accuracy. 
C) The efficiency of the response is easy to measure. 
D) The professor's productivity is easy to measure. 
A) The percent value-added time is low. 
B) The cycle time is impossible to determine with any accuracy. 
C) The efficiency of the response is easy to measure. 
D) The professor's productivity is easy to measure.

Question 20

A(n)________ is used to record how frequently a certain event occurs.

Accepted Answer

The answer of A(n)________ is used to record how frequently...

A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training, mentoring, deployment, and results.

A car wash services 200 customers in a 4-hour span on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour. An appropriate measure of productivity is:

________ is the SCOR model process that addresses the movement of defective product from the customer.

Level 1 of the SCOR model is organized around the five core management processes: plan, source, make, deliver, and return.

A ________ process addresses the main, value-added activities of an organization.

Describe the process of root cause analysis and include in your description the tools that it uses.

Describe the constituent activities of Six Sigma's DMAIC process.

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

The majority of the total operating budget for most organizations is represented by:

The Six Sigma process sequence to improve an existing business process consists of the steps , , , , .

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector. This activity would be represented on a process map with which symbol?

The elapsed time needed to complete a business process is called ________.

The primary focus of a swim lane process map is to depict flows of objects, information, and money.

Peter prints out a cover for the TPS report he just completed. This activity would be represented on a process map with which symbol?

Among all approaches to organizing for business process improvement, the Six Sigma methodology arguably best represents current thinking.

Consider a typical cycle of emailing a professor a question about class and waiting for a response. Which of the following statements is correct?

A(n)________ is used to record how frequently a certain event occurs.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 4: Business Processes

A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training, mentoring, deployment, and results.

A car wash services 200 customers in a 4-hour span on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour. An appropriate measure of productivity is:

________ is the SCOR model process that addresses the movement of defective product from the customer.

Level 1 of the SCOR model is organized around the five core management processes: plan, source, make, deliver, and return.

A ________ process addresses the main, value-added activities of an organization.

Describe the process of root cause analysis and include in your description the tools that it uses.

Describe the constituent activities of Six Sigma's DMAIC process.

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

The majority of the total operating budget for most organizations is represented by:

The Six Sigma process sequence to improve an existing business process consists of the steps ________, ________, ________, ________, ________.

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector. This activity would be represented on a process map with which symbol?

The elapsed time needed to complete a business process is called ________.

The primary focus of a swim lane process map is to depict flows of objects, information, and money.

Peter prints out a cover for the TPS report he just completed. This activity would be represented on a process map with which symbol?

Among all approaches to organizing for business process improvement, the Six Sigma methodology arguably best represents current thinking.

Consider a typical cycle of emailing a professor a question about class and waiting for a response. Which of the following statements is correct?

A(n)________ is used to record how frequently a certain event occurs.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

S: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

S: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

The Six Sigma process sequence to improve an existing business process consists of the steps , , , , .